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Joe Myers Ford

Houston, TX

4.8
2,919 Reviews

16634 Northwest Fwy

Houston, TX

77040

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Showing 2,919 reviews

July 13, 2023

Very professional. Jonathan Rico did an AWESOME JOB. Mike in finance also did an AWESOME JOB More

by Awesome
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Rico and Mike in finance both did an AWESOME JOB
Jul 13, 2023 -

Joe Myers Ford responded

Thank you so much for your review! We are so happy to hear that you had a good experience with us, and we are glad that we had the opportunity to serve you! We hope to see you again in the future!

July 10, 2023

Completely surprised at the professional and quick service! I felt like a VIP beyond any other service department I have ever experienced. More

by DAGK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elaine Lathem
Jul 13, 2023 -

Joe Myers Ford responded

Thank you so much for your review! We are so happy to hear that you had a good experience with us, and we are glad that we had the opportunity to serve you! We hope to see you again in the future!

July 08, 2023

Juan was easy to work with and personable. I dropped the truck off early and they took it anyway More

by Dat017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Soto
Jul 13, 2023 -

Joe Myers Ford responded

Thank you so much for your review! We are so happy to hear that you had a good experience with us, and we are glad that we had the opportunity to serve you! We hope to see you again in the future!

July 07, 2023

I’ve been a long time customer since 1985. I’ve been very happy with there customer services. And plan on getting all my vehicles from them. I’m very happy. 😃 More

by casey64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Mutz
Jul 13, 2023 -

Joe Myers Ford responded

Thank you so much for your review! We are so happy to hear that you had a good experience with us, and we are glad that we had the opportunity to serve you! We hope to see you again in the future!

July 07, 2023

Kept me informed from the time I got there unyil they delivered my car back to me within a few hours and provided me a lift home too. More

by lonnamoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Courtney
Jul 13, 2023 -

Joe Myers Ford responded

Thank you so much for your review! We are so happy to hear that you had a good experience with us, and we are glad that we had the opportunity to serve you! We hope to see you again in the future!

July 05, 2023

Great customer service today . Mintrell was polite and helpful too. Took care of my vehicle and walked me to the cashier and out to my vehicle More

by gswilliams5677
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Idk
Jul 06, 2023 -

Joe Myers Ford responded

Thank you so much for your review! We are happy to hear that you had a positive experience with us, and we are looking forward to serving you in the future!

July 03, 2023

Wonderful experience from start to finish. Hailey was awesome to work with - she was very knowledgeable & very easy to work with. The car buying process can often be overwhelming and intimidat More

by MariamE
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Hailey Dippel
Jul 06, 2023 -

Joe Myers Ford responded

Thank you so much for your review! We are happy to hear that you had a positive experience with us, and we are looking forward to serving you in the future!

July 01, 2023

Great service unexpectedly completed in one day. Jessica was awesome to work with. Text messages kept me informed. More

by bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Jul 06, 2023 -

Joe Myers Ford responded

Thank you so much for your review! We are happy to hear that you had a positive experience with us, and we are looking forward to serving you in the future!

July 01, 2023

The service advisor try but the actual work from the techs in the shop is not very good. I think they're not very knowledgeable on what needs to be done or they are milking the system. I believe they ne More

by Bqarnold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Giovanni Aroce
Jul 06, 2023 -

Joe Myers Ford responded

We apologize for your negative experience with our service department. We strive to provide knowledgeable and attentive customer service to all our customers, and we regret that we fell short in your case. We take your feedback seriously and will investigate the matter further to identify areas where we can improve. Our team undergoes regular training to stay updated on the latest industry trends and to enhance their technical knowledge. We will reinforce our training efforts to ensure our staff is well-equipped to address customer inquiries and provide accurate information. Please contact our Service Director, Aubrey Cook, at Acook@joemyersford.com and we will do our best to make this better.

July 01, 2023

Juan, the service advisor, was great and kept me posted for my truck. He even asked what my balance was on Ford Pass, which I forgot about. Service was paid for 100%. More

by Terry
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Soto
Jul 06, 2023 -

Joe Myers Ford responded

Thank you so much for your review! We are happy to hear that you had a positive experience with us, and we are looking forward to serving you in the future!

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