Joe Myers Ford

Bait and Switch 0 stars - in my experience worst service in Texas. I made an appointment for Friday at 10:30AM - received several auto generated emails. When I got 0 stars - in my experience worst service in Texas. I made an appointment for Friday at 10:30AM - received several auto generated emails. When I got there nothing had been looked at, nothing booked, it was as though the appointment meant NOTHING. I was told several items needed to be looked before they could give me an estimate. The work could not be done on Friday but they would call. Monday 9:30AM I have heard nothing. I called. Someone would get back to me. 10:30AM I called and by 11:30 AM I told them to call immediately that I was certain that the truck would not be done on Monday since by noon they had not started it. Nothing but "I'll call you back" and transfers to service managers voice mails. I tell one of the "I'll call you back" people and one voice mail that they are no longer authorized to do anything but inspect the car and send the shuttle so I can pick it up. Noon I get an email and a call all at once. The estimates are VERY high. So no action on the truck until I start getting upset Mid-Monday then an outrageous estimate. 12:30 no shuttle. Service Director calls and says that because of my language they will not inspect the truck and that I owe them a great deal. They will zero it out so we can go our separate ways and because of a "storm" they have flooding and the shuttle isn't running. I live within a few miles of them. A brief shower, no flooding. Here is the estimate and then my email with "the language". LINE RATTLING NOISE WITH BUMP FROM REAR WHEELS-SPARE TIRE? $ 435.70 LEFT REAR SHOCK BROKEN * REPLACE REAR SHOCKS 1.0 DIAG 1.0 REPLACE SHOCKS TRIM AC QUITS BLOWING OUT VENTS WITH ACCEL, TEMP FEELS COLD $ 1196.77 VACUUM LEAK FROM EATC CONTROL HEAD * REPLACE EATC CONTROL HEAD AND RETEST 1.0 DIAG 1.5 REPLACE EATC CONTROL HEAD ADN RETEST TRIM RIGHT SIDE MIRROR ASSEMBLY LOOSE $ 485.08 MIRROR BROKEN * REPLACE RIGHT MIRROR ASSEMBLY 1.5 LABOR TRIM WASHER PUMP INOP WILL NOT SPRAY ON WINSHIELD $ 255.94 WASHER PUMP HAS 12 VOLTS. PUMP HAS INTERNAL OPEN * REPLACE WASHR PUMP 1.0 DIAG .5 REPLACE PUMP OBD2 ~ STATE INSPECTION EMISSIONS $ 39.75 INCLUDED ~ OIL CONDITIONER * RECOMMENDED PACKAGE * CHANGE ENGINE OIL & OIL FILTERINCLUDES UP TO 6 QUARTSRESET SERVICE INTERVAL INDICATOR * ROTATE TIRES * RESET TIRE PRESSURES/CHECK WEAR CHECK & TOP UP ALL FLUIDS * ZAK® FUEL SYSTEM CLEANER * PERFORM BATTERY SERVICE * OWNERS ADVANTAGEPOINTS APPLY $ 129.02 Q99P COMPLIMENTARY MULTIPOINT INSPECTION ... A $49.97 VALUE (Q99P) $ 0.00 SUB-TOTAL ESTIMATE WHEN APPROVED: $ 2542.26 ITEMS PASSING INSPECTION FRONT TIRES WHEEL / TIRE: NO DAMAGE WHEEL / TIRE: NO DAMAGE REAR TIRES WHEEL / TIRE: NO DAMAGE WHEEL / TIRE: NO DAMAGE ADJUST TIRE PRESSURES LEAKS TOP OFF FLUIDS HOSES BELTS BATTERY HEADLIGHTS TURN SIGNALS BRAKE LIGHTS REAR BRAKES ITEMS REQUIRING IMMEDIATE ATTENTION SUB-TOTAL ESTIMATE WHEN APPROVED: $ 0.00 ITEMS REQUIRING ATTENTION SOON ENGINE AIR FILTER $ 39.95 RAF DIRTY * ~ AIR FILTER - REPLACE FRONT BRAKES $ 0.00 BRAKES ARE WITHIN ACCEPTABLE LIMITS. * REPLACE SOON. SUB-TOTAL ESTIMATE WHEN APPROVED: $ 39.95 GRAND TOTAL ESTIMATE FOR ALL RECOMMENDED SERVICES SHOP FEES $ 52.13 TAXES $ 125.05 GRAND TOTAL ESTIMATE WHEN APPROVED $ 2759.39 TIRE & WHEEL NOTICE TREAD DEPTH - BACK PASSENGER 5/32 TO 4/32 $ 0.00 TREAD DEPTH - BACK DRIVER 5/32 TO 4/32 $ 0.00 TREAD DEPTH - FRONT PASSENGER 5/32 TO 4/32 $ 0.00 TREAD DEPTH - FRONT DRIVER 5/32 TO 4/32 $ 0.00 SUB-TOTAL ESTIMATE WHEN APPROVED: $ 0.00 Dear Joe and Cindy I am picking the truck up Monday afternoon authorizing only the inspection. I have not had any communication about this until this email from a 10:30AM Friday appointment. I have had three calls go unanswered and only received this email once I let a service manager know how upset I am at your service. Keeping the truck since Friday but only getting an estimate until Monday at noon is not acceptable. An appointment there means absolutely nothing. I was told it would not be done on Friday but to not have it looked at until I throw a fit on Monday is absurd. You won't see my business again for this or for the new truck I was contemplating buying. I am reporting this as a bait and switch service scam to the attorney general's office. I am posting on social media. Congratulations on your inept service consequences. Heaven forbid I should tell them what I really thought. More

Good. Robert Martin knowledgeable. Great experience with salesman, Robert Martin, and finance personnel, Antoine. Not so great experience with Jean regarding all our end of sale and tec Great experience with salesman, Robert Martin, and finance personnel, Antoine. Not so great experience with Jean regarding all our end of sale and tech information. Yes, it was closing time but it should not have mattered and she was rude. Kind of killed the experience. I am giving an excellent review regardless, the other personnel deserve it. More

Over charging promised a $11.99 service for life, but apparently that is for 5 Qts of oil only, not anything else. Extortionate cost for tire rotation and tried to promised a $11.99 service for life, but apparently that is for 5 Qts of oil only, not anything else. Extortionate cost for tire rotation and tried to sell more options not needed More

Totally satisfied This purchase was awesome; no pressure, no hassles. Husband found this vehicle online, he spoke with the Chris Alligood. We made the 2 hour trip, Chri This purchase was awesome; no pressure, no hassles. Husband found this vehicle online, he spoke with the Chris Alligood. We made the 2 hour trip, Chris greeted us at the door; turned us over to Josh Harris. Both employees were awesome to work with. Sale went smoothly and we are very happy with our new vehicle. Financing was great with Craig Bosley. Everyone that we worked with were great, so easy to work with and very friendly. This is our new place to purchase our vehicles. More

Buying a new car in 3 hours - Awesome!! I had done my due diligence ahead of time so I knew what I wanted to buy (2014 Fusion Titanium Hybrid) and the trade-in value I would accept for my 20 I had done my due diligence ahead of time so I knew what I wanted to buy (2014 Fusion Titanium Hybrid) and the trade-in value I would accept for my 2010 Fusion Hybrid. After looking at what was in stock and test driving two that I liked the colors we proceeded to the trade-in negotiations. While I would have liked more it was within my range of acceptability. I wanted the 72 months zero interest and declined the extended warranties. Drove away with an awesome new hybrid, "Dark Side" is its color (I call it Midnight Blue because telling people I am driving on the "dark side" sounds creepy. LOL Joe Ramirez, sales consultant, the finance guy, Wayne, and their tech guy, Matt (car has so much technology they have a tech guy to assist you), were great and so easy and friendly to work with. Totally recommend this dealership even though they are a dozen miles away. This is my second car from them and they just get better and better. More

Buy your car here! I bought the Ford Fusion This purchase could not have been easier. No Pressure, No Hassle. Great experience. They had exactly what I wanted and needed. My sister in New York w This purchase could not have been easier. No Pressure, No Hassle. Great experience. They had exactly what I wanted and needed. My sister in New York worked over the phone with them to get this going. I walked in and in minutes I saw the car they suggested and I was sold. I had not bought a new car for 20 years so all the new technology was new to me. They spent the time to show me everything and then again to my husband! This is the only place to buy your new vehicle. More

Recommended!! Couldn't ask for all around better experie After doing extensive research on what car options and prices we wanted we found our 2015 explorer at joe Meyers in Houston. We called and had our inf After doing extensive research on what car options and prices we wanted we found our 2015 explorer at joe Meyers in Houston. We called and had our information ran before going down there because we live 3 hours away. The first salesman we that was handling our purchase went on vacation without telling us or giving us someone who would take care of us. After no word back for two days we called dealer ship and found out he went on vacation. Rudy, the salesman we spoke to became our salesman. GREAT EXPERIENCE!!! There was nothing more we could have asked for. -timely paperwork with every line explained -Perfect price (researched it up to 400 surrounding miles) that they actually even lowered another 1000.$ -Appreciation for the buyers experience (everything from not being patronizing to fully detailing the new car and pulling it up for you and taking time even two hours after closing to start you off with key details on your new vehicle. -they have a whole team to assist you, it's not just this make a sale here's your keys kinda deal. They are one of those places that become your go to place. This was our third vehicle purchase, first new car purchase, and first recommendable experience. I've never left a review before, that's not to say I have never had good customer experiences I just wouldn't spend my time writing about frozen yogurt or the place I buy my skin care products from, this experience mattered greatly and couldn't have been better. More

The only dealer I considered when I wanted a new truck Ryan Martinez came through for me again. Never thought to look anyplace else when deciding on a new truck. Have bought several new vehicles from Rya Ryan Martinez came through for me again. Never thought to look anyplace else when deciding on a new truck. Have bought several new vehicles from Ryan at Joe Myers starting with a new 1998 Mustang GT. Way to go Ryan, Nick and Vijay-Couldn't have asked for a smoother deal-Thanks! More

2014 F-150 Platinum I just bought my second truck from Joe Meyers Ford and happy to say that this time it was a great experience and not just ok. The first time was three I just bought my second truck from Joe Meyers Ford and happy to say that this time it was a great experience and not just ok. The first time was three years ago and I came in with a desire for a certain truck and a certain price and when I got there they truck had been sold out from underneath me and then I had to settle for another truck. The credit department was the real culprit in my dissatisfaction.(he was everything you don't want in a credit guy!) but this time... It was awesome. I looked online and again found a truck I wanted sent a request for a quote and got a call back from Tony and he said the truck was available and I told him I would be there at 6 to take a look and test drive. When I got there he had the truck located and the keys ready. We went over took a look and then a test drive. It was what I wanted and told him lets go make a deal. He took my present truck to get a trade value on it and then he came back and we started the dealing. BUT, I did not need to fight to hard as he gave me what I was looking for on my trade and the price was what he quoted me over the phone and then on up to the credit department. But my credit guy was great and he did not try to push a bunch of BS on me and even helped me get my credit on the last warranty that was forced down my throat! A TOTAL GREAT experience. I was in and out in a little over two hours and got the EXACT truck I wanted with a great rate on the financing and the payment where I wanted. I will be back to get my wife the Explorer she was eyeing while I was buying my truck! More

Mark Harris - "Big Easy" is a great sales contact Mark, you helped me so much in finding the car of my dreams! The 2014 Ford Focus has all the "bells and whistles". Thanks so much! Mark, you helped me so much in finding the car of my dreams! The 2014 Ford Focus has all the "bells and whistles". Thanks so much! More