Joe Myers Ford

Totally awesome experience Stellar experience overall. Very impressed with the entire operation. I would highly recommend this place to anyone for a new or used car. Very sati Stellar experience overall. Very impressed with the entire operation. I would highly recommend this place to anyone for a new or used car. Very satisfying experience and sale. More

New Truck Deal I had completed weeks of research and was working with a local GM dealer who was not in the mood to deal or give me a break. I hadn't even thought of I had completed weeks of research and was working with a local GM dealer who was not in the mood to deal or give me a break. I hadn't even thought of getting a Ford until I started to do research on line. I lined up three trucks (all 2014s) and called the dealership. They put me in touch with Glen Francis. I explained to Glen I was not looking to waste my time or his and asked him about all the incentives that were on line. Glen explained that some of the incentives would not apply since I was not financing (had my own) and I lacked a Kroger card-go figure. Anyway, I explained I had a trade, a very used 2010, and was given an estimate of walk out the door amount. When I showed up, Glen had the truck I had identified as my first choice. We did the usual walk around, look under the hood-don’t know why we still do this as the last time I popped the hood to work on a car involved a 1980 Dodge Colt-and did a test drive. This was the truck I wanted but still wanted to get that “I saved a bunch here” feeling. We went inside, was offered gallons of water to drink because everyone who saw me kept asking, “Do you want a water?” and a tub of popcorn. Glen had my trade in evaluated and came back and made me an offer I could not refuse. Matt Miller and Craig Bosley also did an outstanding job with handling their end of the sale. I want to thank the GM dealership for not providing me the customer service I was looking for because they sent me to Joe Myers. One of the best experiences I have had in a long time. My kids will be looking to replace their vehicle soon and I told them to go see Glen. Thanks for the fantastic customer service and great deal! More

Great Experience Purchased a 2015 Ford Escape. Glen LeCamus did a great job for us. He did not try to sell us anything we didn't want and was patient as we decided on Purchased a 2015 Ford Escape. Glen LeCamus did a great job for us. He did not try to sell us anything we didn't want and was patient as we decided on which Escape to purchase. I always forget how long it takes to buy a car, but the transaction was a smooth process. Everyone made sure that we understood what we were signing/buying. Most definitely would purchase from there again. Great selection of cars and they had the cheapest prices on what we wanted. Glen knew the Escapes inside and out - was more than able to answer any questions we had More

new vehicle purchase Purchase new 2014 Flex Limited. We love the vehicle very much especially the wife. Complete smooth transaction from sales to finance. Would purchase Purchase new 2014 Flex Limited. We love the vehicle very much especially the wife. Complete smooth transaction from sales to finance. Would purchase another vehicle if something they off is needed. Thank you guys. More

Great experance Nick Javurek did a great job from start to finish. was patient as we worked our way thru our decisions and showed up nearly every truck on the lot. Nick Javurek did a great job from start to finish. was patient as we worked our way thru our decisions and showed up nearly every truck on the lot. More

Very Impressed Haven't used their service department yet but we are very impressed with the sales and delivery services. The folks we worked with were very friendly Haven't used their service department yet but we are very impressed with the sales and delivery services. The folks we worked with were very friendly, helpful and efficient. I have purchased many cars over the last 54 years and this has been the most pleasant of them all. More

Great Experience Sales staff was very helpful. Alex Morales went out of his way to make sure we got the vehicle that we wanted(Ruby Red).He was very honest .Alex and R Sales staff was very helpful. Alex Morales went out of his way to make sure we got the vehicle that we wanted(Ruby Red).He was very honest .Alex and Ryan Martinez made sure we made the best deal possible on the Escape that we purchased. Finance treated us good also ,didn't try to sell us things that we didn't want. Overall experience was great PS. Need to bring back the Ranger truck More

Bait-n-switch - high pressure - changing the deal Saw a truck advertised on the Joe Myers website for "$39,876 Price for everyone" Went to Joe Myers Ford to see the truck and was quoted $40,378. W Saw a truck advertised on the Joe Myers website for "$39,876 Price for everyone" Went to Joe Myers Ford to see the truck and was quoted $40,378. When I asked why the price was different they referred to the obscure "fine print" at the very bottom of the webpage that the price may not be correct. So, it was yet another cheesy bait-and-switch car sales tactic. (VERY bad) I had the salesman run my credit for Ford Motor credit to get qualified for $2500 in rebates. The salesman, Alex Morales, brought me a printout of the offer with 48/60/72 financing options. When I told him I needed to think about the deal, he refused to let me take the printed offers. When I asked why I was told it was 'policy', but I could take a picture of them with my cell phone...which I did. So I asked to see the manager. The internet sales manager, Michelle Shepard, also told me that it was policy to not let the customer have the sales offer printout. After some discussion and her attempts to try and keep me at the dealership to strong arm a decision out of me, she agreed to let me have a copy. (overall shady and bad business practice) I left the store and went to my office to review the offer and do some math. I sent an email making a offer on the truck and got a call from Ryan Martinez and we settled on a sales price and he followed up with a email confirming our conversation and deal we reached. (good) He did try and pressure me to put a $500 deposit on the truck to hold it, which I declined (very annoying take-away close tactic) I secured a $15k cashiers check and had a employee drop me and my son off at the dealership. I met Alex M again and started the purchase paperwork. He then introduced me to Phyllis Baird in Finance. Phillip was very pleasant to visit with while we completed the finances. she presented me with the loan documents and I notice the agreed 60 mo 4.9% rate was now changed to 4.99% . When I question why the rate was higher she told me the computer systems did that. I told her we had a deal at 4.9% and asked her to change the documents back the original agreement. She agreed but had to do redo the docs manually. I'm fairly certain Phyllis was trying to intentionally change the deal. If I hadn't caught this mistake I would have paid more that agreed. (good that she was happy to correct - bad that this happened cause it seemed like a sneaky thing to do considering my experience with the sales offer quote documents) Phyllis took me down to new car delivery, the young man was very pleasant showing me all the documents and service manuals. (good) The 'new car delivery guy' was nowhere to be found so Alex stepped in and gave me and my son a demonstration on the trucks features. there were some things he did not know, like whether or not the two keys were number 1 & 2 and if each key was designed to remember seat positions..... he did well considering it's not his job (good try) When driving home (at 7:30 (dark) we noticed the radio wouldn't san stations and had lots of static. the next morning (in the daylight) I noticed the truck had no radio antenna. So I sent an email to Alex, Michelle and Ryan asking for someone to call. I eventually got tired of waiting for a email response, so I called Alex and told him the antennae was missing. He apologized and drove one out to my office an hour later (very good) Overall, I would say I spent the majority of my time at the dealership in a very guarded mood. I did not trust anyone and felt I needed to be cautious and make sure I wasn't being taken advantage of. My coaching - 1st - never advertise a product or service price that you won't honor. The website presentation of pricing should be transparent, straight forward and current... not in the fine print... It's way too easy to keep the internet inventory pricing correct and avoid the bait and switch perceptions that give car dealers a bad reputation. 2nd - If you make a customer a offer, let them have the paperwork to review. Give the customer the flexibility to review the offer in a non-pressured environment. 3rd - when you agree on a deal, don't change it. being presented financial papers that doesn't reflect the agreed deal is a poor business practice. 4th - make sure the delivery of the vehicle is the best experience possible..... A missing antenna is a dumb thing to miss.... More