Joe Myers Ford

they told me they could get me a 2013 F350 4x2 Crew Cab Lariat Black on Black loaded and quoted me a price of $49,900. That was a fair price. I told them I had seen a vehicle like I wanted at another dea Lariat Black on Black loaded and quoted me a price of $49,900. That was a fair price. I told them I had seen a vehicle like I wanted at another dealer and they asked if they could "earn" my business so I would buy it from them. The price sounded good, so sure, go ahead. 15 or more phone calls later over the course of the entire day, we worked out that .. based on the 10 photos I had submitted on my trade in, that they would give me at least $20k for it. (It is worth more), so I told them I would be frank with them if they would be frank with me .. no back and forth nickel and dime... best price first time or I would go directly to the dealer that I knew had the truck. I told them upfront repeatedly that if they did not think they could make this work, then do not make us come in there as my fiancee is up to his ears in work at his company and is working 14 to 16 hr days.. Please do not waste my time. You know they did. You know they told me what I wanted to hear, and you can guess. They couldn't make it work... they needed $1500 more. Granted that is not a lot of money, BUT I told them not to mess around with the nickels and dimes and AFTER getting our social security numbers, bank name, address, etc. they can't make the deal work. WTH? I felt as if we had been set up. I fear identity theft. I think they are liars, cheats and they are bordering of "deceptive trade practices" and I will find out more about that even if I have to contact a news crew and an attorney. Stay away... far far away. If it sounds too good to be true.. you know it is. Oh, and yeah, I found out that particular truck sold last Saturday. It wasn't even available. Isn't that bait and switch tactics???? Isn't that illegal? Hate them. More

First thing I noticed when I arrived and looked at cars for 15 min was that no one acknowledge me. Then when the first sales guy finally asked me if I needed any help I explaind to him I was looking at a for 15 min was that no one acknowledge me. Then when the first sales guy finally asked me if I needed any help I explaind to him I was looking at a mustang online and I was wondering were it was. He told me if I was serious in buying or just looking. After that talk was done he took me to see the car. Asked if I wanted to go on a test drive so I was like sure. Then before I could even move he jumps into the driver seat. Then he explains to me we can't go out the parking lot due to traffic. I felt very unappreciated at that point as he also rushed me threw the process. After all that I was like okay I came for the car not customer service. I had a trade in with I had done some research and blue book trade in value in fair condition was 13k their offer was 6k. Their explanation for this was a wird exhaust noise. Needles to say I grabbed my keys and walked out. Today they called me back but I'm no longer interested in their service. More

Purchased a new expedition in August from Joe Myers for a great price comparable to other dealers. My wife noticed the windshield wiper blades did not work the first time she drove through a rain. Took the great price comparable to other dealers. My wife noticed the windshield wiper blades did not work the first time she drove through a rain. Took the vehicle back and the dealership kept it for a week and could not get the truck to duplicate the issue. The very next day after we got it back the blades did not work again. To make a long story short the vehicle has been into Joe Myers 4 times and they were unable to fix the problem. The customer service in the service department is non existent, they should not be allowed to sell new vehicles if they have no mechanics capable of fixing them. After the 4th time we brought it back and 3 of the times we brought it in the blades were not working they finally told us we cant do anything for you. My wife then sent a certified letter to Ford Motor company explaining the problem and they asked us to take it to another dealership. There is nothing worse than having to take your brand new problem vehicle to another dealership were you did not purchase it to fix a problem. Please do not ever buy a vehicle from Joe Myers no customer should ever have to go through what we are dealing with. None of my family member or friends will ever purchase a vehicle from them again. On a parting shot my wife is 8 months pregnant and carries our three year old to school everyday and Joe Myers has allowed us to continue to drive this vehicle for three months knowing the safety concern of the problem....... More

I give this dealership a bad rating. I would not trust this dealership to sell any vehicle. I walked in with an 81-year old gentleman trying to buy a used truck. We were lied to at least twice by the sa this dealership to sell any vehicle. I walked in with an 81-year old gentleman trying to buy a used truck. We were lied to at least twice by the saleman. The whole experience with the salesman made my friend and I so uncomfortable we left. You have a choice, stay away from Joe Myers. More

First and foremost, I would like to thank the salesman my husband dealt with, Mr. Kirk Wilson. Thank you Mr.Wilson, for saving my husband and I precious time and money that we would have wasted by giving you husband dealt with, Mr. Kirk Wilson. Thank you Mr.Wilson, for saving my husband and I precious time and money that we would have wasted by giving your dealership our business. Not only will we NEVER do business with Joe Myers Ford, but I will tell everyone looking for a new vehicle to stay away from this dealership. If you are looking for a new vehicle DO NOT give Joe Myers Ford your business!! My husband and I were contacting several different dealerships in the Houston area in search of a large SUV for our family. NEVER in my life have I heard of such blatant disrespect from a company where good customer service should be the primary focus. We filled out an online form requesting a quote for an SUV and a salesman (Kirk Wilson) from Joe Myers called to make contact. My husband spoke with him, and having done his homework, he gave an offer. My husband's offer was a "low ball" offer, but he figured he would start low in hopes that the final negotiated price was within the range we were willing to pay. However, instead of this being the starts of a conversation centered on negotiations, it quickly turned into a very hostile display of complete and utter disrespect. Kirk Wilson not only laughed at my husband, he told my husband that he did not know what he was talking about and called him an idiot!!! If that is not bad enough Mr. Wilson also cursed at my husband! Mr. Wilson said that he would not be doing any business with us since we gave such a low offer for the SUV. WOW!!! In a day and time when the economy has not been the most stable one would think that a business would not want to turn away potential customers. However, I guess Joe Myers Ford must not value their customers. Car dealerships are known for their general sale tactics some of which are not the most honest. Joe Myers made an exceptional first impression through Kirk Wilson. Unfortunately, it is not the type of impression that will earn them any business!! If you are in the market for a new vehicle do NOT waste your time here, take your business elsewhere. If you do not care about the way you are spoken to and do not care if you are treated like a pion, then this is the dealership for you.. More

I brought in my mustang for an oil change and state inspection. The service manager I dealt with was named Michelle Torre. I asked Ms. Torre to please make sure that the service techs took care to no inspection. The service manager I dealt with was named Michelle Torre. I asked Ms. Torre to please make sure that the service techs took care to not soil my interior - I had previously had a terrible experience with the last ford dealership I went to who got grease all over the inside of my car. When I picked up my car today I found grease smeared all over the door and seat on the driver side - I asked the service manager on duty to take care of the problem. He cleaned up about half the mess - not sure what I am going to do about the grease smeared into my seat. This is unacceptable service. I will never go back to Joe Myers Ford because they do not respect me or my car. More

The reason that I have given this dealership horrible ratings is due to a lack of professionalism. The sales associiate could not give us any prices without knowing how much we wanted to spend, she took ratings is due to a lack of professionalism. The sales associiate could not give us any prices without knowing how much we wanted to spend, she took personal calls on her cell phone while she was driving us across the parking lot in search of two vehicles that were never found. Too inconvenienced I guess is why she decided to pass us off to "Robbie". Robbie attempted to get us to do all of our shopping behind the glass doors inside the lobby, we weren't comfortable with that. It happened that the manager walked up and basically told us that he wouldn't price out the different price points on the different vehicle models. The atmosphere was unprofessional, the sales team looked as though they had rolled out of bed, but the kicker is when my husband told him that our price point can vary 20-60k or nothing at all that we could walk out and go somewhere else. To which the manager's response was "I wish you would". I don't know whether he was trying to make the sales team laugh or what, but it was so unprovoked and so completely unprofessional. The most disappointing thing is that we were settled on buying a ford from that dealership, that is what we had gone there for but we were turned away because no one wanted to walk out onto the lot and tell us the prices of vehicles, when other places actually have it posted on the window sticker. Joe Myers Ford makes their money off of unintelligent shoppers and if you don't fit that profile then I suggest you buy somewhere else, we did. More

Joe knew exactly what I was looking for with in 5 mins of our conversation. He bent over backwards to make sure I had what I wanted for the price I could afford. Nothing is worse then dealing with a pushy sa our conversation. He bent over backwards to make sure I had what I wanted for the price I could afford. Nothing is worse then dealing with a pushy sales man. Thankfully Joe wasn't anything like that! He was very educated an knowledgable on the product, nothing beats a GREAT car buying experience! More

I took my car in and they informed me that I needed spark plugs changed. They ended up changing only two ignition coils. The car has eight. They are defective from factory. They charged 600.00. I called plugs changed. They ended up changing only two ignition coils. The car has eight. They are defective from factory. They charged 600.00. I called another dealership in Katy to see what their charges would be. They said they would perform the same job for 380.00. I spoke with the service advisor and he said that all I had to do was provide him with a statement from the other dealership so he could MAYBE adjust the price. When my other ignition coils go out, they will be ready to charge me again for the labor. What a way to make their money. Not good. All good things come to an end. More

Joe Myers and I agreed on a price via the internet. When I went into to purchase the vehicle they wanted to charge me $700 above the agreed pricing. After 2 hours of trying to get them to meet their agreed I went into to purchase the vehicle they wanted to charge me $700 above the agreed pricing. After 2 hours of trying to get them to meet their agreed pricing, I left. Buyer beware. More