Joe Myers Ford

I like the service they do I never had any issues with my car very good customer service car very good customer service More

since I purchased my vehicle from them, they have provided me with top-notch service. They have made Experience quite satisfactory. Each of the representatives have gone above and beyond to make sure provided me with top-notch service. They have made Experience quite satisfactory. Each of the representatives have gone above and beyond to make sure that I am satisfied for customer. More

Great showroom and an overall enjoyable experience! Ryan Hooks was great to work with..very knowledgeable and helped us make a great deal! Financing was quick and smooth. There was no pressure during t Ryan Hooks was great to work with..very knowledgeable and helped us make a great deal! Financing was quick and smooth. There was no pressure during the process, which made the whole experience positive! More

I dropped off my truck for an oil change a few days ago. They have a coupon that bundles an oil change, tire rotation, air filter and multi point inspection all into one price called “the works”. I purchase They have a coupon that bundles an oil change, tire rotation, air filter and multi point inspection all into one price called “the works”. I purchased my truck here years ago and have been getting “the works” for years now. While my truck was in service they sent me a list of recommendations of other work my truck needed. I denied everything except the front brake job. The sales advisor was adamant about me changing my front brakes as he stated they were “metal to metal”. So I agreed to get the front brakes replaced. Mind you I never felt any type of resistance from the brake pedal or heard any type of noises when I was braking. Hours pass I call and they tell me my truck should be ready for pick up in 20 minutes. So I decide to drive there and on my way there I receive a call where my advisor tells me that during the test drive to ensure the job went well, one of my calipers broke and that they needed to replace the part and I was going to have to pay another $164 I believe, on top of the front brake job and “the works”. Obviously I didn’t like the idea of me having to pay for that seeing as how it happened while in their service and during a test drive to ensure everything was happening properly. I thought if my brakes were worked on couldn’t they see that the calipers were an issue and should have called me before the test drive? Anyways I got to the dealership and spoke with the service advisor, I was unsatisfied with what he told me so he led me to service manager where he and I had a conversation about what happened. During this back and forth between the service manager and I, I felt as if I was being talked down to, as if I was an annoyance and didn’t feel like I was being taken care of as the customer. The service managers reasoning for my trucks caliper breaking on its own was because of wear and tear and my truck being over 100k mileage. My truck was barely over 100k mileage. I don’t know much about cars and felt i might have been taken advantage of, so hours after the service I contacted a personal mechanic I know and he told me that there was no possible way the caliper breaking had anything to do with anything I did or my trucks mileage. He told me he has worked on thousands of cars and has seen some bad stuff with brakes and high mileage vehicles and the calipers are fine. He believes that the service tech most likely forgot to do something or did something incorrectly to cause the caliper to break and instead of the dealer stomaching the cost, they added it onto my total bill. I’ve been coming to this dealership for years now even after moving an hour+ away. This is the last time I go there. The service advisor I had no issues with but the service manager had a poor attitude and I feel cheated out of money after my last service here. Will not be coming back. I have emailed them twice and have yet to receive a response which is why I’m posting a screenshot review here now. I was advised by multiple people to report them for their dishonesty. That will most likely be my next step since they have yet to reach out. More

Dependable Trustworthy Always Giving the best effort to All their customers needs All day everyday!!! All their customers needs All day everyday!!! More

We talked over the phone and in one hour we agreed on numbers and everything they said they would they held to it excellent transaction numbers and everything they said they would they held to it excellent transaction More

It was quick process, explained the whole deal, truck was clean, thank you for everything was clean, thank you for everything More

Travis was professional and easy to deal with. Could not ask for a better experiance. Could not ask for a better experiance. More

Excellent service on such short notice Was traveling when I received the service alert that, even though I wasn’t due for an oil change for another 1000 miles, I had only 5% of my oil remaining. when I received the service alert that, even though I wasn’t due for an oil change for another 1000 miles, I had only 5% of my oil remaining. More

The service is getting a lot better ,on time process well explained getting trust again with this company explained getting trust again with this company More