Joe Myers Ford
Houston, TX
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When I dropped the car off Josh was my service advisor. During my absence he left employment. The new advisor did not get in touch with me to confirm what work I wanted to be done, nor did he give me any During my absence he left employment. The new advisor did not get in touch with me to confirm what work I wanted to be done, nor did he give me any information about the inspections that were done. I've bought my last 3 cars at Joe Myers and their customer service has really declined. Also they need to use a different shuttle service. When I dropped the car off three different drivers accepted and canceled my ride and I missed my flight to the airport. When I returned the driver said they were at the airport, but 40 minutes later hadn't picked me up. I had to plead with Joe Myers to cancel that driver and request another one. In all it took over an hour for me to be picked up. Very frustrating experience. More
Michael Perez was an excellent salesman. He listen to my needs as a customer and selected the right model of Ford Maverick. Lariat for me. He negotiated a very fair price . He. was very thou He listen to my needs as a customer and selected the right model of Ford Maverick. Lariat for me. He negotiated a very fair price . He. was very thoughtful And communicated with the sales manager, and the finance manager, Josh Zimmerman, to give me the deal At the right price the right finance they really are a great dealership team. More
The service was great, I only have a couple of comments; there is a safety inspection you performed but you didn't provide a summary of what elements were inspected and the actual condition of each one of t there is a safety inspection you performed but you didn't provide a summary of what elements were inspected and the actual condition of each one of those so I would like to have a better understanding of that process and not just a "everything looks good" type of report; also the cost for this 30K service is above the average I pay regularly for other brands (Jeep & RAM) for the same type of service. More