Joe Myers Ford

Joe Myers Ford responded

Thank you for your review! We're delighted to hear that you had a great experience with our service and staff. It's fantastic that we were able to have the car ready for you to view and test drive when you called ahead. Providing efficient and responsive service is important to us, and we're glad we could meet your expectations. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We appreciate your business and look forward to assisting you again in the future!

Joe Myers Ford responded

Thank you for your review! We're delighted to hear that your buying process was made super fast and easy by our sales team and company. Customer satisfaction is our priority, and we're thrilled that you are very satisfied with everything. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!

Joe Myers Ford responded

Thank you for taking the time to leave a review about your recent service experience. We sincerely apologize that your visit for air conditioning repairs fell short of your expectations. We understand your frustration with the timeline for diagnosing the A/C issue and the lack of communication regarding the status of your vehicle. It appears there were delays in looking at your car after you dropped it off, and the oil change wasn't completed until you requested it. We apologize for any inconvenience this caused. We take customer service seriously and strive to provide prompt and efficient repairs. We will be reviewing our service department procedures to ensure vehicles are looked at according to appointment schedules and that clear communication is maintained with customers throughout the repair process. Regarding the A/C leak, we would appreciate the opportunity to discuss your concerns in more detail. Our Service Director, Aubrey Cook, would like to speak with you directly to understand the specific issue and ensure you're satisfied with the diagnosis. You can reach Aubrey by email at Acook@joemyersford.com. We value your business and hope to regain your trust. We look forward to hearing from you and working towards a resolution.

Joe Myers Ford responded

Thank you for sharing your positive experience with us! We're pleased to hear that we took good care of you and efficiently addressed the recalls on your Bronco. Our team strives to provide excellent service, and it's great to know that the service manager was accommodating and that the work was completed promptly. We appreciate your feedback and thank you for choosing Joe Myers Ford for your automotive needs. Safe travels!

Joe Myers Ford responded

Thank you for bringing this matter to our attention and sharing your recent experience. We apologize for the inconvenience and frustration caused by the issues you encountered during your recent service visit. Providing thorough and accurate service is essential to us, and we regret that we did not meet your expectations. It is concerning to hear that the tire rotation and pressure check, which are part of the Works service package you purchased, were not performed as expected. This oversight falls short of the high standards we strive to uphold at Joe Myers Ford. To address your concerns and ensure a resolution, we encourage you to contact our Service Director, Aubrey Cook, directly at Acook@joemyersford.com. Aubrey is committed to investigating the matter thoroughly and addressing any issues with the service provided. Your satisfaction is our top priority, and we appreciate your feedback as it helps us to improve our service processes. Thank you for bringing this to our attention, and we look forward to resolving this matter promptly.

Joe Myers Ford responded

Thank you for your kind words! We're delighted to hear that Gregg Martin provided you with excellent service and ensured you got everything you were looking for. Your satisfaction is our priority, and we're glad Gregg made your experience a positive one. We look forward to serving you again at Joe Myers Ford!

Joe Myers Ford responded

Thank you for your wonderful review! We're delighted to hear that our team treated you like family and provided professional and friendly service. Your recommendation means a lot to us, and we're thrilled that you had such a positive experience. We look forward to serving you or anyone you refer in the future at Joe Myers Ford!