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Joe Myers Ford

Houston, TX

4.8
3,018 Reviews

16634 Northwest Fwy

Houston, TX

77040

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Showing 3,018 reviews

December 06, 2024

Dry good experience with Mike Perez helping me. He was knowledgeable and very helpful. Also the paperwork was much quicker than any other vehicle I’ve ever bought. I would highly recommend this dea More

by Mp5831
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Perez
Dec 09, 2024 -

Joe Myers Ford responded

Thank you for your wonderful review! We’re so glad to hear that Mike was able to assist you in a knowledgeable and helpful manner. We’re also happy that the paperwork process was quicker than you expected. Your recommendation means a lot to us, and we appreciate your kind words. If you ever need anything else, don’t hesitate to reach out. We look forward to serving you again!

December 04, 2024

I will probably not go there again. They charge extra if you use a credit card More

by wjcfamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Courtney
Dec 09, 2024 -

Joe Myers Ford responded

Thank you for your feedback. We understand your concerns about the extra charge for credit card payments. Please reach out to our Service Director, Aubrey Cook, at Acook@joemyersford.com, and he would be happy to discuss this matter further and assist with any questions you may have. We value your business and would like the opportunity to make things right.

December 03, 2024

Great service and Great team. They did an excellent job and extremely fast! I’m really satisfied about Joe Myers performance. More

by bocaf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Acosta
Dec 06, 2024 -

Joe Myers Ford responded

Thank you for sharing your positive experience! We're delighted to hear that you received excellent service from our team and that the work was done quickly and efficiently. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations. We appreciate your kind words about our performance and look forward to serving you again in the future. If you ever need anything, don’t hesitate to reach out. Thanks for choosing us!

December 01, 2024

Today 11/30/2024 i came in to do my state inspection. When i gave them my car there was nothing wrong with it. I get my car back and theres a light that came on as well as my car wouldn't start. I had More

by Jessicamiller946
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Acosta
Dec 04, 2024 -

Joe Myers Ford responded

We sincerely apologize for the frustration you experienced and truly appreciate you bringing this to our attention. We're glad to hear that Mr. Acosta was able to help resolve the situation and provide you with the assistance you needed. However, we deeply regret the inconvenience this caused. Please know that we take your feedback seriously, and we will review this incident to ensure better communication and service moving forward. If you would like to discuss this matter further, please feel free to reach out to our team, and we will do our best to make things right. Thank you for recognizing Mr. Acosta's efforts, and we hope to continue providing you with quality service in the future.

November 30, 2024

Great experience in dealing with dealership and having my questions answered. Pleasure to do business More

by ghhsgrad2005
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew
Dec 03, 2024 -

Joe Myers Ford responded

Thank you for taking the time to share your experience! We’re so glad to hear that your questions were answered and that you had a great experience with our team. It was a pleasure doing business with you, and we truly appreciate your trust in us. If there's anything else we can assist you with in the future, don’t hesitate to reach out! We look forward to serving you again.

November 29, 2024

Kevin Ryan is awesome and kind thanks. His customer service is great too. Thanks again More

by feliciablaze
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Ryan
Dec 03, 2024 -

Joe Myers Ford responded

Thank you for your kind words! We're thrilled to hear that Kevin provided you with such excellent customer service. He truly strives to make every experience positive and we're so glad that came through for you. We appreciate your feedback and look forward to serving you again in the future!

November 27, 2024

They always greet me with a smile and treat me very professionally. Any service that needs to be done on my car they keep at it until it’s just right. I am very happy with the dealership. In service El More

by cmblackhart
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alejandro Gomez
Dec 02, 2024 -

Joe Myers Ford responded

Thank you for taking the time to share your experience! We are so glad to hear that you consistently receive professional and friendly service from our team. Elaine will be thrilled to know that she has made such a positive impact on your visits. We truly appreciate your trust in us and look forward to continuing to take care of all your vehicle needs!

November 26, 2024

I appreciate everything Elaine with Joe Myers Ford did for me. The problem was tricky, and the fact that the part had to be ordered and to be waited on she kept me totally informed. More

by cmblackhart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elaine
Nov 27, 2024 -

Joe Myers Ford responded

Thank you for your wonderful 5-star review! We’re so glad to hear that Elaine was able to keep you informed throughout the process and make your experience a positive one. We appreciate your patience and trust in us, and we’re always here to help whenever you need us. If you have any further questions or need assistance, don’t hesitate to reach out!

November 24, 2024

Carl was very helpful returned calls in a timely manner. Answered all questions and help set my Ford app. More

by dwayne.young
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carl
Nov 27, 2024 -

Joe Myers Ford responded

Thank you for your great review! We're so glad to hear that Carl was helpful and responsive in assisting you with your questions and setting up your Ford app. Providing timely and informative service is something we truly value, and we're pleased Carl could assist you in making your experience a positive one. If you need any further assistance, feel free to reach out. We look forward to serving you again soon!

November 22, 2024

I have been going to Joe Myers for over 10 years and their Service is always impeccable. From intake through communication to pickup, they always go the extra step More

by Bartista
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elaine Latham
Nov 25, 2024 -

Joe Myers Ford responded

Thank you for your amazing 5-star review and for being a loyal customer for over 10 years! We’re thrilled to hear that our service has consistently met your expectations. Going the extra step for our customers is always our priority, and we truly appreciate your continued trust in us. We look forward to many more years of providing you with exceptional service!

Nov 25, 2024 -

Bartista responded

Thank You! You’ve Earned Every One of Those Stars.

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