Joe Morgan Honda

Laura Berkoff and her service team have always been great but this time they really went above and beyond to take care of my HR-V. Thanks again for your professiona;lism and courtesy!! but this time they really went above and beyond to take care of my HR-V. Thanks again for your professiona;lism and courtesy!! More

Best car buying experience I’ve ever had. I purchased a used SUV and traded in my sedan. Everything went very smooth and I’m a happy customer! I purchased a used SUV and traded in my sedan. Everything went very smooth and I’m a happy customer! More

Ordered crv, got call saying they got an identical one in and did we want this one early. We said yes and they put on the extras we wanted. Went to get the car, it WAS NOT identical. It was thw wrong col and did we want this one early. We said yes and they put on the extras we wanted. Went to get the car, it WAS NOT identical. It was thw wrong color but the extras had already been added. We also saw a sign in dealership that said the paid kelly blue book for trades but the were about $1200.00 off More

Clean facility, friendly employees, great salesperson Beth Troupe and Jim in finance were easy to work with. Beth spent an hour with me setting up the different features on my car. She was always quick t Beth Troupe and Jim in finance were easy to work with. Beth spent an hour with me setting up the different features on my car. She was always quick to respond to my phone calls and emails. She is a very proactive person for the customer. I would highly recommend her. More

Great customer service and very competitive pricing. The service department is excellen and the staff is professional. The service department is excellen and the staff is professional. More

Staff was super friendly and helpful. Would consider doing Business with this dealership in the future. Would consider doing Business with this dealership in the future. More

Salesman Steve Dunlap is rude, antagonistic, mouthy and has no understanding of customer service. Don't buy a car from this guy for any reason. He needs to learn to keep his mouth shut and operate by the u has no understanding of customer service. Don't buy a car from this guy for any reason. He needs to learn to keep his mouth shut and operate by the understanding if you dont have anything nice to say then don't say anything at all. In the past I didn't buy from Joe Morgan because of the same issues of disrespect and lack of empathetic understanding. Even the management stood silent and watched it all go down. This experience will keep me going to Performance Honda in Fairfield. I only come to Joe Morgan now for service where everyone I deal with is amazing. Without a doubt the service team is top notch. BUT you need to fire Steve Dunlap! After our conversation, with my back turned and walking away, he says to me (in front of the whole sales team including the manager), "go tell somebody" as to say, no one can do anything about it. So that's exactly what I'm doing! 1 star of disrespect. EDIT: Fact. I was holding my 4 year olds hand when your 80+ year old salesman facetiously asked if I needed something. You all just watched me take insulin standing at my car in the parking lot. Then you all laughed at my daughter and I because we tried to come in a locked door. When I answered your employees question saying that he could help everyone out by unlocking a door for clients instead of laughing at them. He then stated a meaningless fact about the dealership. I simply said to him, "thats great! Because I didnt ask you a question". As all of you joked in front of my daughter i simply let her walk back to her mother. Then I had to speak to the ignorance of the group as the 80+ year old was to happy about making fun of a customer he didn't even see me standing behind him as he bad mouthed me and joined back in on the bullying while everyone laughed. Steve ran his mouth and I dealt with it. You all backed down from the conversations like children. But acted like huge men while I was holding my daughters hand. You know the rest. Grow up. Learn how to treat customers. You loose deals because of these terrible manners and attitudes. You all should be ashamed of your childish attitudes and poor customer care! The owner isn't answering these messages thats for sure. It's the sales manager that watched it all happen. So says Dick. More

One of the best car buying experiences I have had! Very friendly and informative staff that made everything about the whole process easy! Will definitely go back Very friendly and informative staff that made everything about the whole process easy! Will definitely go back More

The first problem I had with Joe Morgan Honda I had a tire rotation and oil change and they didn’t tighten my Lugnuts I lost a wheel the next day on interstate 75 after that happened my engine light kept tire rotation and oil change and they didn’t tighten my Lugnuts I lost a wheel the next day on interstate 75 after that happened my engine light kept coming on and kept telling me nothing was wrong with the car I ran my own diagnostic test it said it was misfiring between cylinder three and four turned out to be a blown head gasket now I took it in for my hundred thousand mile check they told me that I needed tires so I went with their rated tires the first day I drove the tires there was a not come on the side of it the second day is starting to lose in the air I took it back to the dealership told him I wasn’t happy with the tires I really don’t feel safe with them wanting to know if I could exchange them since I Donely had them two days they said sorry about your luck they replace the bad tire when I would rather of had them replace all four if that’s fine I have spent $4000 there in the last three months and I can take my money somewhere else I will never set foot in Joe Morgan Honda again my safety is more important than being disrespected of a Honda dealership More