Joe Machens Volkswagen - Service Center

10 k service Called the evening before to alert me to late opening due to weather. That I truly appreciated. Good to see DeMarkus in sales to discuss the car. Called the evening before to alert me to late opening due to weather. That I truly appreciated. Good to see DeMarkus in sales to discuss the car. More

Had to get a new key Very good place to get Service to take care of you well had to get my key reprogrammed and they got it done in a very timely fashion Very good place to get Service to take care of you well had to get my key reprogrammed and they got it done in a very timely fashion More

Oil Change JMVW is always great for service. Before doing additional things to my car, they always come to check with me to see if I would like “whatever” done. JMVW is always great for service. Before doing additional things to my car, they always come to check with me to see if I would like “whatever” done. That is very much appreciated, instead of assuming they should do it! More

Review of VW Service was very good. I’m satisfied with the results. I did experience a delay in receiving car due to weather and part availability in area. Service was very good. I’m satisfied with the results. I did experience a delay in receiving car due to weather and part availability in area. More

Vehicle repair Took car in for repair , engine icon light was on , manual says to take to dealership for diagnostic when this occurs . Service was very good and prof Took car in for repair , engine icon light was on , manual says to take to dealership for diagnostic when this occurs . Service was very good and professional. Work performed was reviewed and result was that there was no problem with the car, not sure why engine light was still on........ well I made a sixty mile round trip, sat in waiting area which was comfortable for 1 1/2 hours and paid over $100 for worked performed for fathom problem, sometimes I think dealership with the brand support should absorb the cost for non existent issues. More

VW Machens Service Department I have been doing business with VW Machens for about five years, and I have always had a positive experience with the staff. The guys who check me in I have been doing business with VW Machens for about five years, and I have always had a positive experience with the staff. The guys who check me in are very professional and efficient. They are always ready for me when I arrive and the work gets done quickly and correctly. There is no drama with these guys. They don’t try to oversell. They do the job, and I’ve never been disappointed. I live in Nashville but prefer to have my work done at Machens in Columbia. The service department is a well-oiled machine. More

90k Service exactly as expected I brought my 2014 Passat in for the 90k service, admittedly a bit late. Customer service let me know I was due for transmission flush and spark plugs, I brought my 2014 Passat in for the 90k service, admittedly a bit late. Customer service let me know I was due for transmission flush and spark plugs, which I needed in addition to the prescribed oil change and tire rotation. Gave me recommendations that allowed me to delay other service that will be forthcoming, such as pollen filter and a tail light crack which will need service prior to next inspection. I felt the recommendations were trustworthy and the service was performed in the estimated timeframe. Military discount is appreciated! More

Amazing I recommend everyone go there everything is good and I’m never change this dealership for anyone everyone is nice and work with you and help with you I recommend everyone go there everything is good and I’m never change this dealership for anyone everyone is nice and work with you and help with you want thank More

Oil change I would like to thank Tom Amanda and Shawn for all the efforts that been provided to me to get my vehicle in a good shape. I would like to thank Tom Amanda and Shawn for all the efforts that been provided to me to get my vehicle in a good shape. More

Nice guys professional service They know VW pretty well and found the problem and fix it the same day! VW service is expensive and hope my car will last long! By the way the extende They know VW pretty well and found the problem and fix it the same day! VW service is expensive and hope my car will last long! By the way the extended warranty sucks! More