Joe Machens Volkswagen - Service Center

Excellent Service I would definitely recommend the dealership! So far, the sales and service department have always been willing to go above and beyond to help assist m I would definitely recommend the dealership! So far, the sales and service department have always been willing to go above and beyond to help assist me with any problem I have! More

Very good experience Kyle was awesome from setting an appointment convenient to my schedule to handing me the keys at the end of service. He answered all my questions and Kyle was awesome from setting an appointment convenient to my schedule to handing me the keys at the end of service. He answered all my questions and also brought in Tom Turner to elaborate if he felt elaboration was needed. He called me when service was complete since my husband and I chose to run around town with errands leaving us free to not waste a whole day with vehicle maintenance. Tom was exceptional as well in providing simple explanations for a 'non-mechanic' to understand. Thank you so much for making my experience pleasant, I greatly appreciate it! More

Oil change I had an appointment. It took about an hour and 45 minutes and that’s too long . They always say it will be 45 minutes and it is always longer. I had an appointment. It took about an hour and 45 minutes and that’s too long . They always say it will be 45 minutes and it is always longer. More

Quick and painless. Sat in a clean waiting room as they took less time than estimated to fix what I went for and find other minor problems before they became bad. Good se Sat in a clean waiting room as they took less time than estimated to fix what I went for and find other minor problems before they became bad. Good service all around. More

Loaner Car Shawn Williams was very helpful when getting a loaner car. I had to drop my new car off to get windows tinted. Shawn was very fast and informative Shawn Williams was very helpful when getting a loaner car. I had to drop my new car off to get windows tinted. Shawn was very fast and informative More

Good experience A bit long on the wait time for oil change and 1 new tire. And I don’t appreciate the up-selling even though I know this is how dealerships make money A bit long on the wait time for oil change and 1 new tire. And I don’t appreciate the up-selling even though I know this is how dealerships make money. Still the technician was thorough and the car runs and drives like a VW GTI should! Next time will go better. It usually does and my reviews usually relflect the outstanding service. Just being honest. More

Mini Cooper service Amanda did a great job handling the service and service tech did a excellent job. As in the the past with my Audi service was the same with the mini Amanda did a great job handling the service and service tech did a excellent job. As in the the past with my Audi service was the same with the mini excellent. More

Saturday Appointment Had a 8:00am appointment. Got right in. Staff was very professional. Checked a couple of minor issues that I brought up. Explained to me everything. V Had a 8:00am appointment. Got right in. Staff was very professional. Checked a couple of minor issues that I brought up. Explained to me everything. Very pleased. This is the fourth vehicle we have bought from Machens VW. Always a pleasent experience. More

Excellent Customer Service Went for oil change in my Volkswagen Golf. Was greeted courtesy and asked about warranty. Staff was friendly and polite and pointed us to coffee bar. Went for oil change in my Volkswagen Golf. Was greeted courtesy and asked about warranty. Staff was friendly and polite and pointed us to coffee bar. All tires, fluids, etc were checked and reported on. Received a courtesy car wash. Overall wonderful extand we won't go anywhere else. More

Polite & helpful During my car’s appointment, I was treated with respect and was thoroughly informed of each step done to find and correct the car’s problems. During my car’s appointment, I was treated with respect and was thoroughly informed of each step done to find and correct the car’s problems. More