Joe Machens Volkswagen - Service Center

Amazing Service I came in to the dealership with my check engine light on, and the service team was very helpful, especially Shawn. He did everything and more to help I came in to the dealership with my check engine light on, and the service team was very helpful, especially Shawn. He did everything and more to help me through dealing with my warranty company, being that I did not buy my 2013 VW Tiguan from Machens. They diagnosed the problem quickly, and stayed in contact with me throughout the day with updates about the status of my car. I couldn't be happier with my visit and the customer service that I received. More

Excellent service I brought in my 08 Passat for service in 2016. I’d purchased it used at a different dealer. The service at Machens was so good I ended up buying a new I brought in my 08 Passat for service in 2016. I’d purchased it used at a different dealer. The service at Machens was so good I ended up buying a new 2016 Passat. Their service keeps me coming back More

Regular maintenance Polite service. Took a long time as only one service tech was there. Worked with me to honor my coupon. Enjoyed the snacks and coffee. Polite service. Took a long time as only one service tech was there. Worked with me to honor my coupon. Enjoyed the snacks and coffee. More

Price Gouging R&R Multi Fuse quoted for $350 when I got it done for $100. Pricing is out rageoues for parts and labor/service!!! You get hit for $125 just by walkin R&R Multi Fuse quoted for $350 when I got it done for $100. Pricing is out rageoues for parts and labor/service!!! You get hit for $125 just by walking in the door, how can anyone afford to get the work fixed that’s quoted. More

Poor Experience I purchase my new Sportwagen the day before. They asked me to come in and have the oil changed. I showed up and they didn't know I had an appointment I purchase my new Sportwagen the day before. They asked me to come in and have the oil changed. I showed up and they didn't know I had an appointment. The rep wanted to know if I need the tires rotated. Well they finally got that straightened out. I ask the other service rep if they could put body side moldings on my car. He didn't know what that was and sent me to parts. After a lengthy wait they couldn't help me either. For my first visit, it was not good. I have dealt with other dealerships and none of this would have been an issue. More

My Bug’s Care First time for service on my Bug. Excellent in all ways. I had purchased the car in Cape Girardeau, MO but I was treated as if I had bought it at Ma First time for service on my Bug. Excellent in all ways. I had purchased the car in Cape Girardeau, MO but I was treated as if I had bought it at Machens in Columbia. That type of reception is not always the practice. I will return for any other service needs. For sure! More

mixups on my part and on VW's part The service appointment was thorough but it took way too long. Somehow, my car was not put down on the service schedule and this fact wasn't noticed u The service appointment was thorough but it took way too long. Somehow, my car was not put down on the service schedule and this fact wasn't noticed until I returned to pickup my car several hours later where it was still sitting in the parking area, untouched. Ryan, our service person, was very kind and apologetic and must have worked with the service people to get my car in so they could work on it as I waited for an hour. We've had this sort of thing happen one other time-the service was comped because of the four hour wait. More

It was like every other time I go. The day I went, was just like any other day I go up there. The prices are way crazy but that’s because it’s the dealership. The day I went, was just like any other day I go up there. The prices are way crazy but that’s because it’s the dealership. More