Joe Machens Volkswagen - Service Center

Great We came to have our oil changed. Everyone was very nice and professional! There was a nice lounge area They offered snacks and beverages while I waite We came to have our oil changed. Everyone was very nice and professional! There was a nice lounge area They offered snacks and beverages while I waited. More

Emergency repair of VW Jetta cooling system Recently on a cross country trip my daughter was on our VW Jetta's Check Engine light came on followed by the overheating light. She went to the near Recently on a cross country trip my daughter was on our VW Jetta's Check Engine light came on followed by the overheating light. She went to the nearest VW dealer in southern Illinois who first filled the coolant reservoir and sent us her on her way. However, within 10 minutes the lights came back on and steam was coming out of the engine compartment. She added water and drove back to that dealer. The said a hose blew and lost our coolant, and said they could get to it the next week. She left the car there and we got the car back after they replaced a coolant hose and refilled the radiator 10 days later. We picked ups the car from the IL dealer on a Saturday and I began the drive back to TX, I got ~ 40 miles away and the check engine light came back on and soon thereafter the overheat light came on. I pulled over called the IL dealer with little help So I decided to try to get it to the dealer in Columbia MO where my son lived. My son contacted them and Tom at Machens promptly called me back and told me they would do their best to get it fixed if I could get it to them. They were extremely helpful over the phone though they had not collected a penny form me. SoI cooled it off added more DI water, and got it limped in to Joe Machens ~ 40 miles away just as the Service dept was closing on Sat. I talked again with Tom and Joe. They diagnosed the car on Monday determined the real cause of the prpblem, ordered the parts, repaired it promptly and effectively. I picked it up Wednesday afternoon. Tom and Joe were phenomenally helpful though I don't live there and will likely (and hopefully) never need their services again. I cannot say enough positive about the service and help I received there.They went above and beyond the call and I am extremely grateful for their help and service. I would highly recommend this dealership for service! More

It was alright. I came in for a recall on my Volkswagen gulf It took about two hours to finish They had refreshments and a break area for the customers to use. I came in for a recall on my Volkswagen gulf It took about two hours to finish They had refreshments and a break area for the customers to use. More

Lemon I bought a lemon. Problem after problem. Trips back and forth to the dealership. Not been a good experience. Don’t have the time to go through all th I bought a lemon. Problem after problem. Trips back and forth to the dealership. Not been a good experience. Don’t have the time to go through all the BS. More

Unorganized goofiness Bring back Amanda Shaw. Those guys don’t hold a candlestick to Amanda! Amanda was kind. Not like those arrogant men working there now. Now where sho Bring back Amanda Shaw. Those guys don’t hold a candlestick to Amanda! Amanda was kind. Not like those arrogant men working there now. Now where should I go for my VW needs. Not to Columbia VW. Fees were ridiculous also! Gave me a bid and was over that amount. Imagine that. More

Service sunroof Service was efficient with repair. I arrived without appointment and issue was quickly taken care of. Sales followed up to make sure the issue was tak Service was efficient with repair. I arrived without appointment and issue was quickly taken care of. Sales followed up to make sure the issue was taken care of. More

It wasn’t great Bad customer service, not very informative Love my VW but I was disappointed with how they brushed me off and didn’t really care about the problem. Bad customer service, not very informative Love my VW but I was disappointed with how they brushed me off and didn’t really care about the problem. More

Quick problem diagnosed Service dept worked Jetta in as quick as possible and was able to find problem, fix it and car was ready to be picked up surprisingly quick! Service dept worked Jetta in as quick as possible and was able to find problem, fix it and car was ready to be picked up surprisingly quick! More

Love the way they care for my car! I really appreciate the way that Joe Hawkins, my service advisor, got me right in, made sure they checked my car all over and had it washed for me bef I really appreciate the way that Joe Hawkins, my service advisor, got me right in, made sure they checked my car all over and had it washed for me before I picked it up. He was helpful, friendly and professional just like all the rest of the staff I’ve engaged with since I purchased my car there. Great job! More