Joe Machens Volkswagen - Service Center

Overbooked, took over two hours Appointment made online in advance. Doesn’t seem there was any point in making appointment. No loaner available. Overall would rate experience as ave Appointment made online in advance. Doesn’t seem there was any point in making appointment. No loaner available. Overall would rate experience as average to below average. More

Best experience ever The two service advisors Michael and Joe there at Volkswagen are the top notch never seen anybody better than those two guys. They should be commended The two service advisors Michael and Joe there at Volkswagen are the top notch never seen anybody better than those two guys. They should be commended for all the work that they do over there excellent customer service. More

I came into VW to get an oil change. They did great as usual! Thanks for all you do! I will be back in a few months to get my SUV serviced again! Thanks again. They did great as usual! Thanks for all you do! I will be back in a few months to get my SUV serviced again! Thanks again. More

Was given 2 different completion times. Inaccurate completion time/ information shared with me caused disruption to two days of work! Was told were busy but could get me worked in, contacte Inaccurate completion time/ information shared with me caused disruption to two days of work! Was told were busy but could get me worked in, contacted later that a tire had to be ordered, it would be done next morning instead, came at noon and was told it wouldn’t be done until 5. More

First oil change and tire rotation was very good I did not have to wait to long to get everything done even got a car wash. I am still learning names but everyone has been great. I did not have to wait to long to get everything done even got a car wash. I am still learning names but everyone has been great. More

Efficient and pleasant to work with. Experience was great! Took care of every question I had and got the job done. Tom helped with the issues I had on my VW. Michael checked me out. Both Experience was great! Took care of every question I had and got the job done. Tom helped with the issues I had on my VW. Michael checked me out. Both were courteous in taking care of what needed to be done. More

Customer service Joseph Hawkins was very attentive and courteous. He kept me updated on service of my car and the time I could expect it to be completed. Joseph Hawkins was very attentive and courteous. He kept me updated on service of my car and the time I could expect it to be completed. More

Excellent Service is courteous and they accommodate you any way possible. Good sales and service representatives. Very helpful and I surely want to keep them as Service is courteous and they accommodate you any way possible. Good sales and service representatives. Very helpful and I surely want to keep them as my Machcens! More

Sexism is alive and well I came to you in spite of your very high prices and the diagnostic charge nobody else has because I had a warranty related problem. You took care of I came to you in spite of your very high prices and the diagnostic charge nobody else has because I had a warranty related problem. You took care of that very well although it took over two weeks. Meanwhile, you totally ignored what I was telling you and did not diagnose another problem the car is having. You told me it was okay to drive when it is not. This part is not funny More

Friendliness and very respectful The service we had done was prompt and professional, they realize your time is important too. I love the extra bonus of my car getting washed, such s The service we had done was prompt and professional, they realize your time is important too. I love the extra bonus of my car getting washed, such special treatment, which is greatly appreciated by 2 senior citizens. Thank you again! More