Joe Machens Volkswagen - Service Center

Got me covered Bought a used car and wanted to get 70k service done. The team took care of it all and noticed a few extra things needing attention. Got those issues Bought a used car and wanted to get 70k service done. The team took care of it all and noticed a few extra things needing attention. Got those issues resolved as well. Took longer than expected but the folks in service kept me updated and were pleasant to deal with. Michael was very helpful and knowledgeable about my vehicle during the whole process. JM continues to do great work and i will continue bringing my three VWs to get serviced here. Thanks team. More

Great experience The service man listened to what I had to say. Checked out a possible problem. Discovered it was not one and explained what was really happening. The service man listened to what I had to say. Checked out a possible problem. Discovered it was not one and explained what was really happening. Even though they were down by two service people, my oil was changed and all maintenance was completed in good time. Very nice and kind. More

Oil and epc revoew The oil change is a bit pricey at $75 and the epc check at $125 is very expensive since it didn’t take over an hour to figure out what was wrong. The oil change is a bit pricey at $75 and the epc check at $125 is very expensive since it didn’t take over an hour to figure out what was wrong. More

Annual service visit They got me in and out for an oil change and tire rotation based on my needs for that day. Quick and courteous. I enjoy every visit because of their a They got me in and out for an oil change and tire rotation based on my needs for that day. Quick and courteous. I enjoy every visit because of their awesome customer service. More

Great Good place to go if you need work done to your vw clean helpful friendly people easy to work with snacks drinks tv when waiting on car Good place to go if you need work done to your vw clean helpful friendly people easy to work with snacks drinks tv when waiting on car More

Driver assist rear sensors cannot be fixed. The driver rear assist sensors are not detecting and signaling traffic crossing behind the car. The service area says that this cannot be fixed becaus The driver rear assist sensors are not detecting and signaling traffic crossing behind the car. The service area says that this cannot be fixed because they say the sensors are 'good'. This is an initial manufacturing defect for this 2019 Tiguan. This car is not as advertised. More

usually fast service but EXPENSIVE I needed help with headlights. Over $175 later I have 3 new headlights. Hope they last longer than the last ones, only 65,000 miles. Retail each light I needed help with headlights. Over $175 later I have 3 new headlights. Hope they last longer than the last ones, only 65,000 miles. Retail each light ~18 each. But they are hard to get to without proper tool. Btw - I did NOT work with Tom Turner. Paperwork says Michael Soukup, but he is not listed. Not up to date ... More

Great Quick Service Did a great job! Will continue to bring my car in for service. Took my info and car was moved to service by immediately with our issue. Did a great job! Will continue to bring my car in for service. Took my info and car was moved to service by immediately with our issue. More

Battery Replacement Prompt courteous service without an appointment to have my car’s battery replaced. Exceeded my expectations for diagnosing the problem and getting the Prompt courteous service without an appointment to have my car’s battery replaced. Exceeded my expectations for diagnosing the problem and getting the job done quickly. More

Unfriendly Comparing the current service department to the several months to at least 3 years ago personnel there is no comparison. Not sure why treated 2nd rate Comparing the current service department to the several months to at least 3 years ago personnel there is no comparison. Not sure why treated 2nd rate. I have bought my last 4 cars in a 3 year span from JMVW...Thanks. More