Joe Machens Volkswagen - Service Center

Fixed and back on the road We were passing through town for a funeral and broke down. We were able to limp the car to the dealership first thing in the morning. The schedule was We were passing through town for a funeral and broke down. We were able to limp the car to the dealership first thing in the morning. The schedule was full, but they found time to get the diagnosis and repair done that day. More

Always great service at machens VW They’ve always been super helpful. For example today I called about getting new tires and they were able to get me in same day, and while there take c They’ve always been super helpful. For example today I called about getting new tires and they were able to get me in same day, and while there take care of a needed oil change. More

JC in Machens VW in Columbia MO JC in the Service Dept is the absolute most awesome customer service person I've had the pleasure of doing business with! You'd think the way he take JC in the Service Dept is the absolute most awesome customer service person I've had the pleasure of doing business with! You'd think the way he takes care of me & my Golf I was his grandmother. He & his team really know their stuff & make having your vehicle serviced a pleasure! More

Service and Extended Warranty I bought my first beetle convertible from Joe Machens and their service has always been excellent whether routine or an issue with electronics. This i I bought my first beetle convertible from Joe Machens and their service has always been excellent whether routine or an issue with electronics. This is why although I bought my second and third beetle convertibles through another dealer and a private party, (they are pink and none were available through Joe Machens regional network dealers.)I bought my extended warranties again through Joe Machens. Always a fair price and analysis of what I needed and my concerns. More

Quick friendly service They communicated well, kept me informed, and gave me a ride to work. They also picked me up. They went above and beyond even with it being warranty w They communicated well, kept me informed, and gave me a ride to work. They also picked me up. They went above and beyond even with it being warranty work. More

Service Joe was very helpful and accommodating. I was very pleased with the service and I also like the refreshments offered. I would recommend this dealershi Joe was very helpful and accommodating. I was very pleased with the service and I also like the refreshments offered. I would recommend this dealership to friends More

Excellent service advisor! Appreciate his positive and pleasant demeanor. Customer service was outstanding. This particular advisor had left for a while but is now back and we Appreciate his positive and pleasant demeanor. Customer service was outstanding. This particular advisor had left for a while but is now back and we are very happy...he's just great. More

Great customer service I rated 5 stars because that was the type of service I received from the time I checked in for my appointment to the vehicle being washed and keys in I rated 5 stars because that was the type of service I received from the time I checked in for my appointment to the vehicle being washed and keys in my hand. This was literally a service with a smile. More

Too worried about outside of car being clean Fixed adblue line and left a xxxx of a mess in trunk. And didn’t even put the cover back on. I wish I would have looked before I drove 100 miles home. Fixed adblue line and left a xxxx of a mess in trunk. And didn’t even put the cover back on. I wish I would have looked before I drove 100 miles home. I would have had service guy get mechanic and showed him and give him an xxx chewing. If it doesn’t get better then I will go trade somewhere other than Machens. More

Excellent service Very impressed with JC. JC was very respectful to me, He kept me up to date on issues and repair on my Jetta.. He made sure that my wait time was mini Very impressed with JC. JC was very respectful to me, He kept me up to date on issues and repair on my Jetta.. He made sure that my wait time was minimal with each interaction More