Joe Machens Volkswagen - Service Center

2014 Passat maintenance Good service. Routine maintenance for my Passat I purchased from Joe Machens. Quicker than expected, service with a smile. Planning on returning fo Good service. Routine maintenance for my Passat I purchased from Joe Machens. Quicker than expected, service with a smile. Planning on returning for my next car service. More

Needed Help Stopped by to find out if my son’s car was safe to drive after hearing a clunking sound in the right front. They got the car in quickly on a Saturday Stopped by to find out if my son’s car was safe to drive after hearing a clunking sound in the right front. They got the car in quickly on a Saturday even with a skeleton crew and were able to diagnose it quickly, make some adjustments, and got me on my way in just over an hour. Best part was I knew my son’s car was safe to drive. Outstanding customer service and handled everything professionally. Sorry I can’t remembwr the names of the employees specifically at the Service Desk or the mechanics but a BIG THANKS to everyone who was involved! More

Fast and efficient service Took my car in because of a brake issue. I normally do all my own repairs but I couldn't find what was causing the issue this time. They found the Took my car in because of a brake issue. I normally do all my own repairs but I couldn't find what was causing the issue this time. They found the problem and fixed it for less than they estimated. Very pleased with the service. More

Oil change Other than having to schedule an appointment to get my oil changed on my Audi Q5, the overall experience with the service department was excellent. Other than having to schedule an appointment to get my oil changed on my Audi Q5, the overall experience with the service department was excellent. More

Basic oil change Karl did a great job. Very quick, set the clock to correct time and even had it washed! Very happy with this service. Worth every penny. Karl did a great job. Very quick, set the clock to correct time and even had it washed! Very happy with this service. Worth every penny. More

Outstanding Service Dept. Experience Honest, charges were discussed upfront, when charges were higher, they honored the original agreed upon charge. Very courteous and took time to sit d Honest, charges were discussed upfront, when charges were higher, they honored the original agreed upon charge. Very courteous and took time to sit down and discuss the problem completely. More

Finding rattling issue The service manager the service writer and the service tech are the most professional people I have ever met. They found area that was the rattli The service manager the service writer and the service tech are the most professional people I have ever met. They found area that was the rattling issue when another vw service department could not!!! More

Quick and friendly. In and out in under an hour for an oil change and visual inspection. J.C. is back. He's friendly and super awesome as always! In and out in under an hour for an oil change and visual inspection. J.C. is back. He's friendly and super awesome as always! More

Quick service, nice folks I went in for an oil change and a recall fix for my 2016 VW Beetle. They were quick and efficient as well as curtious. I went in for an oil change and a recall fix for my 2016 VW Beetle. They were quick and efficient as well as curtious. More

Courteous, knowledgeable,helpful I came to fix recalls of safety features.. I think her name is Kary., checked the problem and took the vehicle. She gave me ride home. I asked her if I came to fix recalls of safety features.. I think her name is Kary., checked the problem and took the vehicle. She gave me ride home. I asked her if she can check another Jetta, for possible recall of safety features. She took number and called me. She is very courteous and caring. Thanks More