Joe Machens Volkswagen - Service Center

Friendly, Great Communication, Thorough Took my Jetta in to get the door latch fixed, unfortunately it had to be replaced. Michael contacted the extended warranty company for me and got it Took my Jetta in to get the door latch fixed, unfortunately it had to be replaced. Michael contacted the extended warranty company for me and got it covered. He also checked and found a recall that I was not aware of and had it repaired before the latch was replaced. I would recommend Machens Volkswagen to anyone wanting great service. More

Very pleased with JC and Mike. Both very helpful and friendly. Made sure I had a vehicle to use while mine was being serviced. Worked with me on getting my garage opener returned to me that I left in re friendly. Made sure I had a vehicle to use while mine was being serviced. Worked with me on getting my garage opener returned to me that I left in rental vehicle. More

Longer than expected waiting time Took my Jetta in for a factory recall item. The work was completed as well as the required mileage service maintenance. I had to replace two filters t Took my Jetta in for a factory recall item. The work was completed as well as the required mileage service maintenance. I had to replace two filters that were never checked on earlier maintenance services. Before departure, I told JC about the driver's seat never being able to adjust the back, even when it was in the Lease program. He checked it out for us personally and found the problem and corrected it promptly. JC was very friendly and helpful and i would recommend him to anyone who asks. More

A little disappointed I had an appointment for 9:30 am but my car was not pulled back for service until 10:30 am and I didn't leave the dealership until almost 11:30 am. I I had an appointment for 9:30 am but my car was not pulled back for service until 10:30 am and I didn't leave the dealership until almost 11:30 am. I think having the appointment time didn't really make a difference. More

My experience was very good ! JC come out to my car and I told him what I wanted . He explained some features I didn't even know was on my car told him what I wanted . He explained some features I didn't even know was on my car More

I already submitted a review reaffirming how pleased I am with everything Joe Machen’s. But after all was said and done, I got asked for my account PW. I had no idea I had an account. Just curious. with everything Joe Machen’s. But after all was said and done, I got asked for my account PW. I had no idea I had an account. Just curious. More

A very professional organization to say the least.The A very professional organization to say the least. The technician Brad who did service on my Atlas was exemplary and he knew what he was doing. A very professional organization to say the least. The technician Brad who did service on my Atlas was exemplary and he knew what he was doing. More

JC in the service department was incredibly helpful, kind and understanding. He made my experience getting an oil change, new tires & a new filter seamless. He was very patient and the nicest person I have e and understanding. He made my experience getting an oil change, new tires & a new filter seamless. He was very patient and the nicest person I have ever worked with in a serve department. JC is one of a kind!!!!! More

Very nice, prompt and knowledgeable about my 2019 Beetle. There is a comfortable waiting area with coffee and snacks. I would recommend this dealership to anyone! There is a comfortable waiting area with coffee and snacks. I would recommend this dealership to anyone! More

The service center at this dealership is great! JC was very attentive and helpful. He got my car running well again. Definitely recommend JM Volkswagen! very attentive and helpful. He got my car running well again. Definitely recommend JM Volkswagen! More