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Joe Machens Volkswagen - Service Center

Columbia, MO

4.4
1,156 Reviews

1,156 Reviews of Joe Machens Volkswagen - Service Center

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May 19, 2020

Great customer service, professional and honest. They get me in on time are courteous and supportive. The building is clean well organized and comfortable. Thank you More

by elong0092
Recommend Dealer
Yes
Employees Worked With
Tom Turner, John "JC" Collier, Michael Soukup, Joe Hawkins
May 22, 2020 -

Joe Machens Volkswagen responded

We love the 5 star review for our Service Team! Thank you so much!

May 19, 2020

I just had a recall taken care of software update they were in and out very quick I was pleased very happy about everything thank you More

by Bromaxj
Recommend Dealer
Yes
Employees Worked With
John "JC" Collier
May 22, 2020 -

Joe Machens Volkswagen responded

You are most welcome! Glad we were able to get the recall done for you. Give us a call if you have any questions, we'll be glad to get them answered for you.

May 08, 2020

It’s nice to have a car buying and serving experience where you feel like a family member . Keep up the good work and personal touch. More

by kphulen
Recommend Dealer
Yes
Employees Worked With
Michael Glasgow, John "JC" Collier, Joe Hawkins
May 11, 2020 -

Joe Machens Volkswagen responded

Thank you for the very nice review for our dealership. Customer Safety & Service are our top priorities. And, Thank You for being part of the Joe Machens VW family!

May 07, 2020

I would highly recommend Joe Machens Volkswagen for any type of service that you would need to have done with your car. The gentleman that took care of me was very professional, knowledgeable and accommoda More

by wanda
Recommend Dealer
Yes
Employees Worked With
I don’t have a name
May 08, 2020 -

Joe Machens Volkswagen responded

You are most welcome, Wanda! Thank You so much for choosing our Service Dept to service your car. We appreciate it!

May 03, 2020

Very professional staff, polite and very knowledgeable.i really don’t know what else to say I’m trying to get to twenty five words More

by KSRIEDL
Recommend Dealer
Yes
Employees Worked With
Tom Turner, John "JC" Collier, Michael Soukup, Joe Hawkins
May 05, 2020 -

Joe Machens Volkswagen responded

You said plenty just by leaving the 5 star rating! Thank You!

May 01, 2020

I have received excellent service from the Service Department. They are very professional and courteous. They go the extra mile to make sure I am still able to make my commute to work on time. The Cus More

by SSPECK
Recommend Dealer
Yes
Employees Worked With
John "JC" Collier
May 05, 2020 -

Joe Machens Volkswagen responded

We appreciate seeing the 5 stars for JC and our Service Dept! Thank you!

April 27, 2020

My visit there was very good. My car was well serviced and the wait was short. JC was very helpful. Nice to have the car washed was a bonus More

by cherylschroeder21
Recommend Dealer
Yes
Employees Worked With
John "JC" Collier
Apr 28, 2020 -

Joe Machens Volkswagen responded

Glad you liked the car wash! It's just one of our ways of saying Thank You for choosing our dealership. Thank you for the 5 star review for our Service Dept. Hope to see you again.

April 25, 2020

Enjoyed everything about this dealership. I have purchased from them multiple times. Definitely recommend! They are easy to work with and very customer focused. I will be back. More

by OSENRIQUEZ
Recommend Dealer
Yes
Employees Worked With
Stephen Stamose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Heaper, Josh Yantis, John "JC" Collier, Jeff Fletcher
Apr 27, 2020 -

Joe Machens Volkswagen responded

Nothing we love more than our repeat and loyal customers! Thank you for the awesome review - we really appreciate your business. See you next time!

April 22, 2020

Routine oil change and checkup Clean waiting area and business. Very professional and friendly service department. I was impressed by the thoroughness of their work and the cleanl More

by Thagan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John "JC" Collier
Apr 23, 2020 -

Joe Machens Volkswagen responded

Thank you for the very nice review for our Service Dept. We've always done our best to keep our service and sales areas clean for our customers. We have added additional sanitizing and cleaning materials during this time to keep our customers and employees as safe as possible. Thank you again, we appreciate it.

April 21, 2020

My husband, Randy, and I came in to have our car serviced last Tuesday. We were given courtesy and had a good experience. We were pleased how they talked to us about an upcoming tire concern we had for next More

by 22RGSTEVENS
Recommend Dealer
Yes
Employees Worked With
Tom Turner, John "JC" Collier, Michael Soukup, Joe Hawkins
Apr 22, 2020 -

Joe Machens Volkswagen responded

Your safety is our priority and we take it very seriously. We have tried our best to support our customers during this unusual time. Thank you for your choosing us to provide service on your car, we really appreciate it.

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