Joe Machens Volkswagen - Service Center

They gave me the information I need to make desiones on what I wanted to fix on my car at this time and they changed my filters and showed me why they where chargeing them thanks what I wanted to fix on my car at this time and they changed my filters and showed me why they where chargeing them thanks More

The Service guy I was dealing with was hands down the best I’ve had to deal with. Will be doing my future business there best I’ve had to deal with. Will be doing my future business there More

Staff was friendly and caring about services. However, I had an appointment on a random week day afternoon for a tire alignment and it took nearly 3 hours to complete. I’m hoping my next experience there is had an appointment on a random week day afternoon for a tire alignment and it took nearly 3 hours to complete. I’m hoping my next experience there isn’t as time consuming. More

very disappointed with this last service. I made several phone calls and were never returned. Just now receiving paper work to get licensed and only a few days to get licensed I feel like when buying the phone calls and were never returned. Just now receiving paper work to get licensed and only a few days to get licensed I feel like when buying the car they call back promptly but when something wrong you can’t get anyone to call you back. This the 3rd car I purchased here and may be the last. More

Your team truly helped get me out of a jam when my check engine light came on while I was heading from St. Louis to on past Kansas City for Memorial Day weekend. Thanks so much! A big thanks to Caleb Moor engine light came on while I was heading from St. Louis to on past Kansas City for Memorial Day weekend. Thanks so much! A big thanks to Caleb Moore who stayed late to get me back on the road! More

Always perfect! Joseph Hawkins always goes above and beyond. Not only does he take care of what’s needed today but let’s me know what to expect for future visits. beyond. Not only does he take care of what’s needed today but let’s me know what to expect for future visits. More

I purchased the Tiguan with own cash. Yet, you still keep referring to Vaughn, who is my husband. I told your people multiple times. MonikaProst referring to Vaughn, who is my husband. I told your people multiple times. MonikaProst More

Fantastic customer service. JC was attentive and flexible. Comfortable waiting area. I came in earlier than scheduled for an oil change and my tech found 2 dangerously worn tires. flexible. Comfortable waiting area. I came in earlier than scheduled for an oil change and my tech found 2 dangerously worn tires. More

Very friendly and accommodating. Very positive experience. Mr. Collier was excellent. Clerk behind the desk was very helpful too. Thanks for the great service appointment. experience. Mr. Collier was excellent. Clerk behind the desk was very helpful too. Thanks for the great service appointment. More

Phoned in to arrange an oil change. Spoke with both JC Phoned in to arrange an oil change. Spoke with both JC and Tom. They explained that even oil changes needed an appointment due to COVID-19. Tom let k Phoned in to arrange an oil change. Spoke with both JC and Tom. They explained that even oil changes needed an appointment due to COVID-19. Tom let know about $10 discount available on line. Upon arrival Tom met me and checked my car in and pointed out the waiting area and available refreshments. Done in an hour and Tom went over everything done to my vehicle. Great, great service and employees. Will b back next time! More