Joe Machens Volkswagen - Service Center

My car has been back multiple times and never fixed. Have to go somewhere else. Have to go somewhere else. More

When I start my car sound like a belt is Squeaking but it stop after the car warms up it never done this before yall work on it! stop after the car warms up it never done this before yall work on it! More

Helpful, informative and understanding. They did a great job and I’m very happy with the service I received! They did a great job and I’m very happy with the service I received! More

Very cooperative, polite and heplful. I needed a key made and they took care of it efficiently. I needed a key made and they took care of it efficiently. More

Chris was very helpful, bid the job, came in under bid. Really nice to not have a surprise bill that was not higher than the bid! Really nice to not have a surprise bill that was not higher than the bid! More

I don't like doing word required reviews so this is what you get until you get until More

I called before I took my car in about my heater core was told it wasn't under warranty, so I fixed it myself when I took my car in for a diffrent problem was told my heater core was under warranty kind of u told it wasn't under warranty, so I fixed it myself when I took my car in for a diffrent problem was told my heater core was under warranty kind of upset me the person on the phone gave me bad information. More

I appreciate the level of care and consideration that came from my service visit with Joe Machens VW! The service center was thorough and made sure that all my issues were resolved and any questions I ha came from my service visit with Joe Machens VW! The service center was thorough and made sure that all my issues were resolved and any questions I had were answered! Very knowledgeable and respectful staff. Even though I have to drive over 3 hours, they will get my business again! I even drive past another (closer) VW service center to get to Joe Machens VW. They are worth the drive. More

This is the most unprofessional dealership I’ve ever done business with. Don’t go there! Worst experience I’ve ever had. From the concierge to management, they didn’t do what they promised & it was very expe business with. Don’t go there! Worst experience I’ve ever had. From the concierge to management, they didn’t do what they promised & it was very expensive! Go to any other Volkswagen dealership but them. More

xxxx poor the car came in with ac problems. Paid two hundred plus for the tech to tell me the cabin filter was dirty and replaced. I told them the blower motor was very noisy but that went Un a Paid two hundred plus for the tech to tell me the cabin filter was dirty and replaced. I told them the blower motor was very noisy but that went Un address they said condenser fan bad and it would cost 900 plus although you could hear it cycling. I told them no. No info given for Freon pressure. I’m an ASE certified master technician and you guys were way off. Never will I darken your doors again. If you want to all me 573 230 6511 what a shame for VW. Good day More