Joe Machens Volkswagen - Service Center

had to wait at the shop more than four hours to get an estimate. I was't given any explanation or what so ever but just had to wait. The staff wasn't helpful nor friendly.Finally, the estimation I got was estimate. I was't given any explanation or what so ever but just had to wait. The staff wasn't helpful nor friendly.Finally, the estimation I got was beyond my expectation. It was way much more than what my car is worth: again, not much explanation about the estimate. Overall, I wasn't satisfied with my experience at all. More

Appreciate the shuttle service! Work on car was good and service people friendly and explained problem well Work on car was good and service people friendly and explained problem well More

The entire dealership is staffed with very good people, including Autum, Leo Fred and others. They are very friendly, respectful and reliable including Autum, Leo Fred and others. They are very friendly, respectful and reliable More

Autumn is amazing, she is a great asset to Machens VW service department. I am satisfied with Autums help but dissatisfied with Machens overall. service department. I am satisfied with Autums help but dissatisfied with Machens overall. More

Easy to work there while car is worked on. Often times they are delayed but we’re on time this round! Often times they are delayed but we’re on time this round! More

This is the problem I gave great on all. this is what I dislike about this rating system. this is what I dislike about this rating system. More

They are kind , respectful and understanding! They treat you like family! They service your vehicle at a timely manner They treat you like family! They service your vehicle at a timely manner More

The wait time was too long and overpriced. Other than that it was an ok experience. Other than that it was an ok experience. More

People are friendly, accommodating, willing to work with you, and get you in and out in a timely manner. you, and get you in and out in a timely manner. More

Amanda was able to fit me in last minute to get my headlights replaced. Jimmie and Autum also were very helpful with the rest of the process. Overall great experience! headlights replaced. Jimmie and Autum also were very helpful with the rest of the process. Overall great experience! More