Joe Machens Volkswagen - Service Center

Just want to say Im from out of town come there to work and had a blow out on my volkswagen cc needed a tire . Went to three or four different tire store s and no one had it in stock would have it in a day and had a blow out on my volkswagen cc needed a tire . Went to three or four different tire store s and no one had it in stock would have it in a day the cheepest one I found was 234 so i called machens and they had it and it was only 152 wow they took good care of me just want to thank them for all they did would go to them for everything if Im ever back in town Thaks Mark More

I bought a new Volkswagen and I wish I could say it has been a fairy tell story, but unfortunately it hasn't. That being said the service department at Joe Machens is just truly exceptional. Everyone that been a fairy tell story, but unfortunately it hasn't. That being said the service department at Joe Machens is just truly exceptional. Everyone that works in the department (Jenn, Joe, JC, Drew) and I'm sure others, but these are the people that I know, are just great. I have never had this kind of service and support from any other dealer. Most dealers you have to struggle in order to be given a loaner car while yours is being worked on, but not here. Heck they let me keep it for a couple of weeks while the part was on order so I wouldn't have to keep driving back and forth to Columbia Since I live 40 minutes away. You just don't get this kind of friendliness and warm environment from any other car dealer. I know my situation with my car wasn't the best, but everyone in the service made the problem as painless as possible. Jenn worked extremely hard talking with Volkswagen in order to get my vehicle resolved and even went above and beyond what she really needed to do. She actually cares about you and your car and knows how much of a struggle it is sometimes when your vehicle is having problems. Jenn kept me up to date with anything that was going on with the vehicle. They put the customer first and these days that is getting to be more and more rare. I am so glad that my car situation is finally being resolved and it would have never turned out this well had I taken my car to another dealer. I highly recommend anyone to take their car to Joe Machens and have it serviced. I used to be afraid to take my car to a dealer to have something done to it. I mean I would go home and double check all their work, but now with this dealer I don't have to worry about because they are so careful with your vehicle. Give xxxxxxto your cleaning crew because they do a pretty good job. Every time I got my car back, no matter if it was just their for an oil change, the car would be spotless inside and out. Joe and JC keep up the good work. You guys are very easy to talk to and the great thing is you all actually listen and care. Again thank you everyone who was involved in this process. GREAT JOB!!!! More

Service was outstanding! We recently acquired a VW Beetle and since we live in a small town with out a VW dealer we chose Joe Machens VW, mind you we are an hour from Columbia or an hour from Kansas City. I and since we live in a small town with out a VW dealer we chose Joe Machens VW, mind you we are an hour from Columbia or an hour from Kansas City. I have worked for a few dealers and can tell you without a doubt, this dealership goes above and beyond for their customers. They determined it was going to take a little longer than they thought to program our new remotes and cut the new keys so they offered us a loaner car, usually these cars are pre-owned and are just a car, but not here! They gave us a 2013 Passat with all options and only 1100 miles on it! Joe Gamblain (Service Adviser) was very knowledgeable and friendly, he explained the other things they found wrong and gave us different options. We decided to come back in a few weeks to have the remainding items done. Today my husband called to setup our appointment, Joe thought they could get it done in one day but if not offered us a car to take home and they would deliver our car to us when done! I have never had a delear offer anything close! I would recommend Joe Machens VW!!! More