Joe Machens Volkswagen - Service Center
Columbia, MO
1,156 Reviews of Joe Machens Volkswagen - Service Center
He was very friendly guy He was very friendly and he was helpful he answer any questions i had he told me what needed to be replaced and if i needed any thing He was very friendly and he was helpful he answer any questions i had he told me what needed to be replaced and if i needed any thing More
Always excellent service No matter what I need it when I go in everyone is always so nice and helpful. They were fast and got me in and out in enough time for me to still make No matter what I need it when I go in everyone is always so nice and helpful. They were fast and got me in and out in enough time for me to still make it to the DMV...they even washed my car! I’ll be exclusively using this service center for the life of my vehicles! Thanks JM Service Center More
Great customer service Overall the customer service was great, they explain things to you and ask if you want them to go ahead and preform the work. They also offer a free c Overall the customer service was great, they explain things to you and ask if you want them to go ahead and preform the work. They also offer a free car wash, which is a nice added touch. The service area is a little lacking compared to competitors but overall clean and well maintained. I didn't give it a five star rating because they charge to rotate your tires where as their competitors include tire rotation with the oil change. Also, the prices from their competitors for an oil change is less expensive and still includes tire rotation. More
Great Always great service at Joe Machens vw. The employees are always quick to greet and serve you. Great amenities at this business also. Thanks guys Always great service at Joe Machens vw. The employees are always quick to greet and serve you. Great amenities at this business also. Thanks guys More
charge my money without asking The first time I be there is trying to change my car tire, my car tire is flat. when they finished service, I check the car tire the pressure is n The first time I be there is trying to change my car tire, my car tire is flat. when they finished service, I check the car tire the pressure is not the same, further more they put my backup tire at wrong position. And after just one month the tired changed its bubbles, I come here again they told me the bubble will under the warranty of car tire company. so, I decide to replace my tie again. once the bill comes out. the money doesn't charge from, tire company. but from my insurance company. they should notify the situations before replace my car tire. More
Great service! Shawn Wiiliams was very efficient, professional and wonderful to work with! I could tell he really cared. I look forward to working with him again. T Shawn Wiiliams was very efficient, professional and wonderful to work with! I could tell he really cared. I look forward to working with him again. Thank you very much. More
It was a good one I was very happy with the service I got. I was waited on quickly and with politenes s.And the work was done quickly. I was satisfied. I was very happy with the service I got. I was waited on quickly and with politenes s.And the work was done quickly. I was satisfied. More
VW Service The service was timely (I was early for my appointment and still was helped right upon my arrival) and everything was adequately explained to me. The service was timely (I was early for my appointment and still was helped right upon my arrival) and everything was adequately explained to me. More
Bait and Switch I bought two cars here. When I bought my '17 Jetta I asked if it came with the maintenence package that my '14 came with. The salesman told me yes. I bought two cars here. When I bought my '17 Jetta I asked if it came with the maintenence package that my '14 came with. The salesman told me yes. Fast forward to the first oil change - I drove an hour and twenty minutes from my house to Machens to learn from the dealership that they didn't offer that maintenence package on the '17. I could have looked into it before I bought the vehicle, but I just trusted the salespeoples' word. Wrong decision. They'll tell you what you want to hear, trust that. Bye Machens, I'll be going elsewhere for my service and purchases in the future. More
Jenn Gronlund service Jenn has given me great service time and again! it has been awhile but look forward to the next service! My F1 awaits a visit to her service Bay once Jenn has given me great service time and again! it has been awhile but look forward to the next service! My F1 awaits a visit to her service Bay once again. More