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Joe Machens Volkswagen - Service Center
Columbia, MO
1,164 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,164 Reviews of Joe Machens Volkswagen - Service Center
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April 07, 2018
Another Great Service Experience Extremely positive experience. Everything was explained up front and the work was completed in a very reasonable length of time. Attention to detail, Extremely positive experience. Everything was explained up front and the work was completed in a very reasonable length of time. Attention to detail, with respect to actual service and me as a customer was spot on. I can think of a few hotels that could learn from your service department. More
by ken c.
Verified CustomerEmployees Worked With
Caleb , Shawn Williams
April 07, 2018
Shuttle service did not work The shuttle service did not pick up my wife from work....twice. she finally had to take an uber after waiting 40 minutes and that cost us $8. The t The shuttle service did not pick up my wife from work....twice. she finally had to take an uber after waiting 40 minutes and that cost us $8. The text confirmation service also does not reply to text messages back to it despite apparently being from a person and not a computer. More
by DANKLEINSORGE
Employees Worked With
Amanda Shaw
March 31, 2018
I had oil and filters changed. Service Center personnel are courteous and knowledgeable. I don’t know much about cars, but explanations are clear to me. I never have to wait to ge Service Center personnel are courteous and knowledgeable. I don’t know much about cars, but explanations are clear to me. I never have to wait to get my vehicle to servicing areA. More
by vinavesta
Employees Worked With
Ryan Peterson
March 30, 2018
Service The service was good. Shawn was very helpful, and it did not take long. My car was washed and Shawn was very friendly during the repair The service was good. Shawn was very helpful, and it did not take long. My car was washed and Shawn was very friendly during the repair More
by AMANDABRITT
Employees Worked With
Shawn Williams
March 30, 2018
Great Experience! I had a very good experience from the sales department to service. Everyone was very nice and went above and beyond. I would recommend the dealershi I had a very good experience from the sales department to service. Everyone was very nice and went above and beyond. I would recommend the dealership to anyone!! More
by Jsteele
March 30, 2018
Poor service Shaw. The service advisor was great. The car wash was crappy and car still dirty. They left trash in my car and didn’t vacuum. Shaw. The service advisor was great. The car wash was crappy and car still dirty. They left trash in my car and didn’t vacuum. More
by SSG
Employees Worked With
Shawn Williams
March 29, 2018
Meeting VW Machens People were friendly and helpful and knowledgeable. I just bought my Jetta from a private party and took it to VW for a free multi point inspection. G People were friendly and helpful and knowledgeable. I just bought my Jetta from a private party and took it to VW for a free multi point inspection. Good little check over of the car. Will return for parts and service. More
by HUGH65202
Employees Worked With
Mike Stock, Tom Turner, Ryan Peterson, Geoff Breshears
March 28, 2018
Great Care I went in to get an oil change and have new tires installed. I didn't know it would take 3 hours or longer and was an hour from home. They took care o I went in to get an oil change and have new tires installed. I didn't know it would take 3 hours or longer and was an hour from home. They took care of me and got me a loaner car to drive so I could run and go shopping while waiting. Thanks so much. More
by CCOLE5
Employees Worked With
Tom Turner, Ryan Peterson
March 27, 2018
He was very friendly guy He was very friendly and he was helpful he answer any questions i had he told me what needed to be replaced and if i needed any thing He was very friendly and he was helpful he answer any questions i had he told me what needed to be replaced and if i needed any thing More
by PRESTONHARPER51
Employees Worked With
Shawn Williams
March 25, 2018
Always excellent service No matter what I need it when I go in everyone is always so nice and helpful. They were fast and got me in and out in enough time for me to still make No matter what I need it when I go in everyone is always so nice and helpful. They were fast and got me in and out in enough time for me to still make it to the DMV...they even washed my car! I’ll be exclusively using this service center for the life of my vehicles! Thanks JM Service Center More
by Ejvt88
Employees Worked With
Mike in service , Bruce Tell, Shawn Williams
