Joe Machens Volkswagen - Service Center

Awesome service I received a call from Shawn. Told me pricing. I came in they accepted my coupon I had from online and got my vehicle serviced within an hour. I received a call from Shawn. Told me pricing. I came in they accepted my coupon I had from online and got my vehicle serviced within an hour. More

Service Our visit to Was really great. Ryan was excellent made sure all our needs where met. Amanda set up our appointment. She is so knowledgeable when we ca Our visit to Was really great. Ryan was excellent made sure all our needs where met. Amanda set up our appointment. She is so knowledgeable when we call and have any questions. We drive 3 hours to come to this dealerships because of your service. My husband is very impressed with the car wash. He does not like water spots on the windows or Mirrors. They hit it! More

Shuttle service did not work The shuttle service did not pick up my wife from work....twice. she finally had to take an uber after waiting 40 minutes and that cost us $8. The t The shuttle service did not pick up my wife from work....twice. she finally had to take an uber after waiting 40 minutes and that cost us $8. The text confirmation service also does not reply to text messages back to it despite apparently being from a person and not a computer. More

I had oil and filters changed. Service Center personnel are courteous and knowledgeable. I don’t know much about cars, but explanations are clear to me. I never have to wait to ge Service Center personnel are courteous and knowledgeable. I don’t know much about cars, but explanations are clear to me. I never have to wait to get my vehicle to servicing areA. More

Service The service was good. Shawn was very helpful, and it did not take long. My car was washed and Shawn was very friendly during the repair The service was good. Shawn was very helpful, and it did not take long. My car was washed and Shawn was very friendly during the repair More

Great Experience! I had a very good experience from the sales department to service. Everyone was very nice and went above and beyond. I would recommend the dealershi I had a very good experience from the sales department to service. Everyone was very nice and went above and beyond. I would recommend the dealership to anyone!! More

Poor service Shaw. The service advisor was great. The car wash was crappy and car still dirty. They left trash in my car and didn’t vacuum. Shaw. The service advisor was great. The car wash was crappy and car still dirty. They left trash in my car and didn’t vacuum. More

Meeting VW Machens People were friendly and helpful and knowledgeable. I just bought my Jetta from a private party and took it to VW for a free multi point inspection. G People were friendly and helpful and knowledgeable. I just bought my Jetta from a private party and took it to VW for a free multi point inspection. Good little check over of the car. Will return for parts and service. More

Great Care I went in to get an oil change and have new tires installed. I didn't know it would take 3 hours or longer and was an hour from home. They took care o I went in to get an oil change and have new tires installed. I didn't know it would take 3 hours or longer and was an hour from home. They took care of me and got me a loaner car to drive so I could run and go shopping while waiting. Thanks so much. More