Joe Machens Volkswagen - Service Center

Very friendly accommodating young man Oil change tire rotation. Ryan greeted us prepared the car for service and updated when it was done. They even washed it for us. Clean facility Oil change tire rotation. Ryan greeted us prepared the car for service and updated when it was done. They even washed it for us. Clean facility More

Battery change Service staff was very helpful and went the extra mile. Shawn was very helpful and did all he could to make a visit as pleasant and cost-efficient as Service staff was very helpful and went the extra mile. Shawn was very helpful and did all he could to make a visit as pleasant and cost-efficient as possible More

Very satisfied with my visit. Shawn and the crew helped ensure my was safe and free of issue. I would recommend any VW owner give them a shot at servicing their vehicles. Shawn and the crew helped ensure my was safe and free of issue. I would recommend any VW owner give them a shot at servicing their vehicles. More

Great Service as Usual! Always treated with respect and courtesy. Usually get a fair price. Got a great price on an accessory mat for my GTI. Love the service staff. Always treated with respect and courtesy. Usually get a fair price. Got a great price on an accessory mat for my GTI. Love the service staff. More

Emission fix the service center was very informative and helpful. they ended up keeping my car overnight but explained why. they also gave me a vehicle to drive w the service center was very informative and helpful. they ended up keeping my car overnight but explained why. they also gave me a vehicle to drive while mine was being worked on. this is one of the best experiences I have had with this dealer and I have purchased two vehicles here. More

Normally very exceptional service I have had exceptional satisfaction with Shawn in service as going above and beyond to help me with quality, cost saving help to fix all issues and an I have had exceptional satisfaction with Shawn in service as going above and beyond to help me with quality, cost saving help to fix all issues and answer any questions that I have had. Unfortunately, it has been around lunch time and the other service (desk) associates were not so efficient and I had to set for an entire lunch hour waiting for an oil change when it should have been 20 minutes at the most! Also the other associates do not converse with anyone to find out what was done to a vehicle that they did not check in. I will just have to make sure everything I do in the future will be after lunch so as not to deal with non-personable service associates. Thanks Shawn More

Excellent Amanda was above and beyond. I don’t remember the name of the technician but he was also great. For the record.....I hate filling out surveys. Have Amanda was above and beyond. I don’t remember the name of the technician but he was also great. For the record.....I hate filling out surveys. Have a good day. More

Real Customer Care My family has several Volkswagens. The thing that keeps us coming back is the service. The service staff is straight forward, kind, and quick. They ar My family has several Volkswagens. The thing that keeps us coming back is the service. The service staff is straight forward, kind, and quick. They are also willing to work with you. See Shawn Williams if you need help. More

Great Service! I scheduled a service appointment for a warranted part and the crew did a super job of getting me in and out in a timely fashion. They also did a comp I scheduled a service appointment for a warranted part and the crew did a super job of getting me in and out in a timely fashion. They also did a complete inspection and replaced a key fob - all for no cost. Thanks for taking care of me. More