Joe Machens Volkswagen - Service Center

Service I didn't even have to use my coupon they gave me a discount better than the coupon that was mailed to me. You guys rock! I didn't even have to use my coupon they gave me a discount better than the coupon that was mailed to me. You guys rock! More

Awesomeness Always awesome service!! Amanda Shaw is the best!! Won’t go anywhere else. If you have service questions or anything call or swing by. Always friendly Always awesome service!! Amanda Shaw is the best!! Won’t go anywhere else. If you have service questions or anything call or swing by. Always friendly always helpful. More

Level of service has significantly declined I brought my car in with a flat tire. The service is nowhere at the level it used to be. My point of contact through this ordeal was Shawn. —My tir I brought my car in with a flat tire. The service is nowhere at the level it used to be. My point of contact through this ordeal was Shawn. —My tire warranty was not honored, after less than 20k miles of use —when I asked for a loaner or rental, I was told that absolutely no cars were available —when I was told my spare had been put on, I went to pick up my car, and the spare had not been put on —the very next morning, hot water splashed out of my console, and I called the dealer to see if I could bring my car in. Shawn said no, and that there wasn’t even a VW tech working that day, just a “used car repairman“. I took my car to the Ford dealer in the same branch as the VW dealer, and they had the problem solved before lunchtime. —when the tires did finally arrive, and I made an appointment to have them put on, the first available was 6 days out. I have not had that appointment yet. I have owned my Touareg (purchased new 5 years ago), and this service team is nowhere near where it used to be. Based on this last experience, I will not purchase from them again. More

Pitiful I showed up to the service center at 5:30pm, because my engine light came on and my car wouldn't shift into second gear. I called and the woman told m I showed up to the service center at 5:30pm, because my engine light came on and my car wouldn't shift into second gear. I called and the woman told me they were open until 6, yet when I went inside the guy at the desk didn't even acknowledge I was there, then told me all his service techs left at 5..so what is the point of being open until 6?? So I asked if he could at least hook the computer up and see why the light was on. He told me he didn't know how to use the computer and doubted they would teach him how. I said so I guess I should just go to auto zone and have them do it? He replied with yea, I guess so...to me that is the most pitiful excuse for customer service. Prior to this experience, I've never had an issue!! I left and called the salesman that sold me my car and he asked that I return and he would have a loaner ready for me and would have my car looked at first thing in the morning. Wow! Why couldn't the other guy offer this, instead of turn me away?? Probably would have made my experience way better. I get a call the next day telling me what was wrong with my car. I was told it was covered under my warranty, but I would have to take it to Bob Mccosh (manufacturer's warranty), which was fine, but then she told me I'd be responsible for $125 diagnostic fee! I understand company's have to make their money, but I was never told that it was going to cost me anything beforehand. To say I'm unhappy is an understatement. I've never been so disappointed with a company before. Even though my salesman did a wonderful job of diffusing the situation, that doesn't make up for the bad experience. More

Regular maintenance, new tire, seatbelt and sunroof recall. My service was quick and efficient and the staff was professional. They are understanding of my changing schedule and rescheduled several times to acc My service was quick and efficient and the staff was professional. They are understanding of my changing schedule and rescheduled several times to accommodate me. Thank you. More

Amazing very nice people My service guy was awesome he helped me out and got everything taken care of in a timely manner. This is the best dealership Ive been too. My service guy was awesome he helped me out and got everything taken care of in a timely manner. This is the best dealership Ive been too. More

Great customer service and did pretty good with the pricing after it was all said and done. I would definitely go back again. Thank you! and did pretty good with the pricing after it was all said and done. I would definitely go back again. Thank you! More

Fast and easy I was quoted for 65 dollars paid 65 dollars. Quoted for 30 minutes, waited for 30 minutes. Perfect experience at this joe machens Volkswagen dealershi I was quoted for 65 dollars paid 65 dollars. Quoted for 30 minutes, waited for 30 minutes. Perfect experience at this joe machens Volkswagen dealership. More

Was great! Service was awesome advisor was very knowledgeable. It was fast and well done thank you. Everyone was very nice and the waiting area was very clean. Service was awesome advisor was very knowledgeable. It was fast and well done thank you. Everyone was very nice and the waiting area was very clean. More

Purchasing a used 2015 Passat TDI I enjoyed working with with courteous, friendly professionals. I was pleased with their willingness to work with me on my purchase requirements. The I enjoyed working with with courteous, friendly professionals. I was pleased with their willingness to work with me on my purchase requirements. The courtesy car that they provided for me to use while my used TDI was prepared for delivery is excellent. I was surprised to have such a nice vehicle. Over all, I have been very satisfied with the dealership during the last three years that I have done business. Keep up the good work! More