Joe Machens Volkswagen - Service Center

Solid Perfect service. Easy transaction. Good work. Good communication. Good hours. Nice facility. Technicians are well trained and do quality work. Would Perfect service. Easy transaction. Good work. Good communication. Good hours. Nice facility. Technicians are well trained and do quality work. Would recommend to anyone needing service More

Professional Service My tech Kevin did an excellent job with my State inspection and explained any questions I had. The woman at the checkin was a little rude about me sta My tech Kevin did an excellent job with my State inspection and explained any questions I had. The woman at the checkin was a little rude about me staying to wait for my vehicle, the waiting area is actually really nice with a large tv and seating area. Bathrooms are really clean too. More

Single young woman take advantage of by service rep. I brought my vehicle in for an alignment after having new tires put on my 2016 VW Touareg. After having waited for 2 and a half hours for what was sup I brought my vehicle in for an alignment after having new tires put on my 2016 VW Touareg. After having waited for 2 and a half hours for what was supposed to be a 3 hour job I get a call that they only changed my oil for me (which I also requested) but they couldn't align my vehicle because it was so far out of alignment it would now be a 7 hour job so they could also realign all the adaptive sensors on the vehicle because of how far it was out the sensors would need to be synced as well. This now brought my total to $599.99 when I was originally told my alignment would be $350. We had to make another appointment for this new extensive alignment to take place. In the mean time i am extremely upset over the new cost and believe I've been sold a wrecked vehicle. I visit the dealership where i purchased the vehicle (Bob Stockton that used to work at VW, now at Bob McCosh) states the vehicle has never been in a wreck and recommends I get a second opinion. I made an appointment with Mercedes of Columbia, dropped my vehicle with them and they had my car aligned within 3 hours and only charged me 129.95 for the total bill. I discussed with the service rep at Mercedes what I experienced at VW and they stated they've never heard of having to sync the sensors for an alignment, also that my car was not that far out of alignment anyhow. I can not state how furious and dissatisfied I am with all the service reps at Joe Machens VW and Joe Machens dealerships as a whole. I will never again bring my vehicle to a Joe Machens dealership and I will never purchase another vehicle from a Joe Machens dealership. I am taking this exact review and posting it on Facebook and letting all of Missouri know that Joe Machens dealerships take advantage of women. I hope this brings light to other women who have had the same experience as me. My whole experience with Joe Machens VW has left a bad taste in my mouth and I will see to it that that this does not go unnoticed. More

Extraordinary Informative and done at a timely manner. I always enjoy the drink station and looking at future potential cars. Shawn is always nice to talk with he i Informative and done at a timely manner. I always enjoy the drink station and looking at future potential cars. Shawn is always nice to talk with he is very helpful. More

Excellent professional service as always I bring my Audi and now my BmW here for normal maintenance, oil changes, etc. They always treat me as well if not better than the BMW and Audi deale I bring my Audi and now my BmW here for normal maintenance, oil changes, etc. They always treat me as well if not better than the BMW and Audi dealerships and have great prices. More

Thanks for your excellent service! Machens’ VW Service team has consistently provided excellent service whether our 2002 Jetta needed routine maintenance or a repair. They have been ava Machens’ VW Service team has consistently provided excellent service whether our 2002 Jetta needed routine maintenance or a repair. They have been available, friendly, prompt, reliable and priced fairly. I recommend Machens VW without reservation. Thanks for doing great work! More

My service guy was nice and listened to my concerns. I thought ok my bug in because of a rubber strip that is coming loose from the drivers side top of window. They said they didn’t know of any other pro I thought ok my bug in because of a rubber strip that is coming loose from the drivers side top of window. They said they didn’t know of any other problems like this and basically don’t know how to fix it. Service guy said It’s not leaking! I bought my car new and detail it every month myself because of the soft top. He basically said well we don’t know what it looked like before. Seriously, look at the passenger side, the rubber is down and not coming apart. That is what it’s supposed to look like. My car is under warranty and I was not happy that they didn’t fix it. More

They repaired everything in one visa We live @ Lake Ozark, so we drove a little bit to service our EOS there...every one in service were friendly and professional...all did a great job.. We live @ Lake Ozark, so we drove a little bit to service our EOS there...every one in service were friendly and professional...all did a great job... More

Very nice people. They know how to fix your car problems They can usually get you in pretty quickly. And they always take care of the problem in a very professional manner. The staff is super nice and they a They can usually get you in pretty quickly. And they always take care of the problem in a very professional manner. The staff is super nice and they always have free drinks for you while you're waiting. And to top it off everyone looks very professional. More

Twisted frame recent buy of a m4 , car has damaged frame windows don’t line up seller sam t and Anthony don’t answer. Lawsuit being filed. recent buy of a m4 , car has damaged frame windows don’t line up seller sam t and Anthony don’t answer. Lawsuit being filed. More