Joe Machens Volkswagen - Service Center

Outstanding service Everyone was helpful and friendly. Service was completed very timely and they explained everything. Very satisfied with everything from sales, finance Everyone was helpful and friendly. Service was completed very timely and they explained everything. Very satisfied with everything from sales, finance, to service. Outstanding dealership. More

Unprofessional I was the first person there and my vehicle was second and I had to sit in the employee lounge and wait 2!1/2 hours to have 2 front windows tinted . T I was the first person there and my vehicle was second and I had to sit in the employee lounge and wait 2!1/2 hours to have 2 front windows tinted . Then I watched kids play with their parents and babies being carried around More

Awesome They did great work well communicated with me throughout the process everybody was nice and they did good work, the Tech was very helpful and explain They did great work well communicated with me throughout the process everybody was nice and they did good work, the Tech was very helpful and explain everything clearly More

Routine oil change The service tech Caleb was very helpful in taking care of the routine maintenance of my car. He not only check the routine maintenance but also notifi The service tech Caleb was very helpful in taking care of the routine maintenance of my car. He not only check the routine maintenance but also notified me of other things that would be needing fixed within the near future. More

Great customer service!! I love this place and I won’t go anywhere else! I have been traveling to different states and always come back to this dealership for service! I love this place and I won’t go anywhere else! I have been traveling to different states and always come back to this dealership for service! More

30 point checkup Amanda Shaw was very friendly, knowledgeable and prompt. She explained all issues and provided a simple answer to all questions. I have owned and oper Amanda Shaw was very friendly, knowledgeable and prompt. She explained all issues and provided a simple answer to all questions. I have owned and operated businesses and know how hard it is to find good employees. You better hold on to this lady. More

Friendly as ever Prompt service. Friendly staff and knowledgeable. They remembered me and my previous trips for maintenance. Lounge area was well kept and adequate fo Prompt service. Friendly staff and knowledgeable. They remembered me and my previous trips for maintenance. Lounge area was well kept and adequate for my needs. More

Volkswagen So far I haven’t had any real problems with the service or friendliness with any of the employees. I think that communication between buyers and reps So far I haven’t had any real problems with the service or friendliness with any of the employees. I think that communication between buyers and reps could be better. More

Wish there was somewhere else to go for service on my diesel $92 oil change turned into $636 service. This is what happens every time I bring my car in. This time they took my money and didn’t give me my state i $92 oil change turned into $636 service. This is what happens every time I bring my car in. This time they took my money and didn’t give me my state inspection!!!! The engine always smells like oil after service here. The service lights were left on and the right turn signal was wacky. The turn signal was not broken when I took it in. No where else in Columbia will service my vw diesel. I wish I had another option :( A simple service turned into 3 days because of carelessness-who has time for that? More

First service I just got the first service on my Touareg and it was fine. It took awhile but the waiting room was comfortable and clean. Amanda was a pleasure to wo I just got the first service on my Touareg and it was fine. It took awhile but the waiting room was comfortable and clean. Amanda was a pleasure to work with. More