Joe Machens Volkswagen - Service Center

Service visit for recall The service representative who helped me was very professional, knowledgeable and courteous. The whole waiting area is clean and pleasant place to wa The service representative who helped me was very professional, knowledgeable and courteous. The whole waiting area is clean and pleasant place to wait and do some work while the car is being fixed. More

170,000 miles service Great experience and taken care of like a family member. I tell everyone about the great service department and encourage them to try out for themselv Great experience and taken care of like a family member. I tell everyone about the great service department and encourage them to try out for themselves More

Great experience Everything from the shuttle to the dealership was so easy and pleasant. All the employees including my shuttle drivers were kind and personable. I a Everything from the shuttle to the dealership was so easy and pleasant. All the employees including my shuttle drivers were kind and personable. I appreciated how straight forward everyone was. Usually dread getting repairs but not the case here. More

Diagnosed trouble code I scheduled an appointment to diagnose a trouble code. The service department was courteous and helpful. The appointment was completed within the time I scheduled an appointment to diagnose a trouble code. The service department was courteous and helpful. The appointment was completed within the time estimate and they provided a detailed estimate for the repair. More

Excellent Good job, excellent work, friendly employees. Car wash. I am happy to bring my car for service to Joemachens VW. Answer all my questions. T Good job, excellent work, friendly employees. Car wash. I am happy to bring my car for service to Joemachens VW. Answer all my questions. T More

Good service This was a recall issue Amanda was great! The service time was as estimated and the facility is clean and welcoming. I’ll use them again. This was a recall issue Amanda was great! The service time was as estimated and the facility is clean and welcoming. I’ll use them again. More

Out of the blue I experienced an unexpected battery fail on my 2013 Passat. After getting a jumpstart at work, I called the service center to have it checked. They to I experienced an unexpected battery fail on my 2013 Passat. After getting a jumpstart at work, I called the service center to have it checked. They told me to bring it in, and after about an hour + had it ready to go. I wasn't overjoyed with the cost of the new battery, but I appreciate their services. They even washed my car before I left. The wash job wasn't up to my standards but I appreciated it non the less. Nice to know they got my 6. More

Tiguan’s first service Visit was great with the staff being Very friendly and courteous, was in and out for scheduled service in less than an hour and my car was washed. Visit was great with the staff being Very friendly and courteous, was in and out for scheduled service in less than an hour and my car was washed. More

Oil change When I got in my car the change oil now light was on. It was 6:50 PM when picked it up. I looked up on YouTube videos how to reset it myself When I got in my car the change oil now light was on. It was 6:50 PM when picked it up. I looked up on YouTube videos how to reset it myself More

Couldn’t help resolve my problem My car has had problems with the proper operation of it’s fuel door. During my last fill up, the fuel door actuator malfunctioned and the fuel door wo My car has had problems with the proper operation of it’s fuel door. During my last fill up, the fuel door actuator malfunctioned and the fuel door would not close. I brought the car in to have the fuel door looked at, but nothing abnormal could be found even after the technician tested the fuel door’s function multiple times. I know the fuel door does not function properly. It’s just a matter of time before it locks in the closed position and won’t re-open. The design of the fuel door is flawed, and should be corrected. I’ll be contacting VW N. America about it as well. The service staff did nothing wrong and were professional and polite with me, but the problem lies with the design, not the service. More