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Joe Machens Volkswagen - Service Center

Columbia, MO

4.4
1,156 Reviews

1,156 Reviews of Joe Machens Volkswagen - Service Center

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September 27, 2018

Rotor tire no weight Still vibrating while I drive on highway on I-70. Up to 75 mph they did not put weight balance I am upset now I did check on all 4 of wheels see sa More

by DEAFHANKMOORE
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Peterson
Sep 27, 2018 -

Joe Machens Volkswagen responded

We sincerely apologize for your experience. We will alert our management team of this situation to investigate further. We do strive for quality customer service and appreciate your honest feedback. Again, we are very sorry for the inconvenience and frustration this has caused.

September 27, 2018

Inspection Awesome! They were fast and friendly. I was also very in pressed by the fact that my car was also washed for me at the same time of the inspection. More

by nschwartze
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Peterson
Sep 27, 2018 -

Joe Machens Volkswagen responded

Thank you for the positive feedback! We are very happy to know you had a great service experience with our team! We do appreciate you! Come back and see us!

September 27, 2018

Car service We come over there every year. Ever year we see new people in the service area Mr. Ryan helped us really well and explained throughly. Awesome job an More

by UMA_NAT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Peterson
Sep 28, 2018 -

Joe Machens Volkswagen responded

Thank you so much for the positive feedback! We are very pleased to know you had a great overall experience! We do appreciate you and your business!

September 23, 2018

Oil Change/ Tire Rotation Inspection Friendly and helpful service as always from Shawn Williams. If dont understand the car details, or what something means with thecar service, Shawn alw More

by CMKGZ8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Williams
Sep 23, 2018 -

Joe Machens Volkswagen responded

We are very pleased to hear you had another great service experience with Shawn during your visit! We do appreciate you and your business! Thank you for sharing your positive with us!

September 23, 2018

Great service This is the 2nd time I’ve had my car in for service. It was just as great as the first. Professional, fair, easy to schedule the appointment and compl More

by HILARY1128
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damarkus Cain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Shaw
Sep 24, 2018 -

Joe Machens Volkswagen responded

Hilary, thank you for the positive feedback! We are happy to know you had a great service experience again with us! We do appreciate you! Thanks again for your business!

September 22, 2018

Volkswagen Check Engine Light I took my 2013 Volkswagen Beetle in for a check engine light that came on. They had it fixed in no time! Volkswagen Service also addressed my othe More

by BPARRISH5656
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda Shaw
Sep 23, 2018 -

Joe Machens Volkswagen responded

Thank you for the positive feedback! We are pleased to hear you had a great service experience and your vehicle was fixed in a timely manner! We appreciate you and your business! Come back and see us!

September 21, 2018

Outstanding service - over the top customer care. Brake repair - better than new - no kidding... Machens VW also repaired a bulb problem that two other VW dealerships where unable to fix - after tw More

by Suedmeyerkr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda Shaw, Tom Turner
Sep 23, 2018 -

Joe Machens Volkswagen responded

Thank you so much for great feedback, Kevin! We love to hear you had another outstanding service from our team! We do appreciate you and your business! Come back and see us!

September 19, 2018

Great service I am new to Missouri and was treated very well. Couldn't ask for better customer service. Very friendly. Very helpful. Shawn is very good at his job. More

by DORIMOORE132
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Williams
Sep 19, 2018 -

Joe Machens Volkswagen responded

Dori, thank you for the positive feedback! We are happy to know you had a great service experience with our team! We do appreciate you and your business! Thanks again for your business!

September 16, 2018

First time getting my Passat serviced Friendly, helpful, serviced in a reasonable amount of time. I will be bringing my car back in the future.I appreciate them looking my car over for any More

by JOHNNYHAWKEYE77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda Shaw
Sep 17, 2018 -

Joe Machens Volkswagen responded

Johnny, thank you for the positive feedback! We are happy to hear you had a great first service visit with our team! Thanks again for your business, we appreciate you!

September 14, 2018

Service after emissions recall friendly, quick all areas clean They offered a free car wash to go with the oil change . The hot chocolate is very very good Thanks More

by Hillbilly Jim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Williams
Sep 17, 2018 -

Joe Machens Volkswagen responded

Jim, thank you for the positive feedback! We are glad to know you had a great and overall quick service experience with our team! We do appreciate you and your business! Thanks again!

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