Joe Machens Volkswagen - Service Center

Feeling better, but still concerned about my purchae These guys took care of me. I have a brand new 2018 Volkswagen Tiguan. This is my 5th visit and this time it was for a cracked screen. Very frustratin These guys took care of me. I have a brand new 2018 Volkswagen Tiguan. This is my 5th visit and this time it was for a cracked screen. Very frustrating beings the car is only 6 months old. They fixed it and some of the other things that were wrong with the car when I got it. Chipped paint and my door panels were scratched. The general manager came by as I was frustrated with having to come I yet again. He documented the problems and let me know we would keep an eye on everything. I feel confident that they will take care of me if my car continues to have problems. My concern is the problems when it’s out of warranty. More

Good job Thw work was done well and in a decent amount of time. But the diagnostic fees are a little overpriced for me. Gave me a fair deal on return service Thw work was done well and in a decent amount of time. But the diagnostic fees are a little overpriced for me. Gave me a fair deal on return service that wasn't taken care if the first time. More

Good experience Took longer than expected, but overall good experience. Nice clean waiting area with TV and free beverage. Overall very professional with free car wa Took longer than expected, but overall good experience. Nice clean waiting area with TV and free beverage. Overall very professional with free car wash. Thumbs up. More

Great Service Great team they took care of a problem that no one else could. All at a reasonable price. Would recommend them to anyone. Great team they took care of a problem that no one else could. All at a reasonable price. Would recommend them to anyone. More

Great service, nice people! I arrived about lunch time to get oil change. Was warned of the expected wait time up front, which I was expecting for the time of arrival. There wer I arrived about lunch time to get oil change. Was warned of the expected wait time up front, which I was expecting for the time of arrival. There were at least 6 people/cars ahead of me. When done my car had been cleaned as usual and is appreciated! More

Great service! I was able to drop off my car when my battery died and they got it fixed for me at a good price by the end of the next day. I am very pleased with the I was able to drop off my car when my battery died and they got it fixed for me at a good price by the end of the next day. I am very pleased with the service I got. More

40000 oil change and recall took a little longer than expected but the service man, don't remember his name, reddish hair young man, kept me updated on progress. Offered me snac took a little longer than expected but the service man, don't remember his name, reddish hair young man, kept me updated on progress. Offered me snacks and drinks, tv remote! very comfortable and didn't mind the wait! No Salesman bothered me! More

Didnt solve problems I took my car there to get diagnosed and they charged me 135 dollars to do it and then told me I needed to pay then over 500 dollars to replace a vacu I took my car there to get diagnosed and they charged me 135 dollars to do it and then told me I needed to pay then over 500 dollars to replace a vacuum hose so they could diagnose it again and figure out the real problem, no thanks More

Joe Machen VW is the Bomb diggity! Honest! Shawn, the Service Advisor in Columbia, Missouri, explained the issue, told us when to expect it and it was right on the date he promised it! Honest! Shawn, the Service Advisor in Columbia, Missouri, explained the issue, told us when to expect it and it was right on the date he promised it! Love my VW Beetle and plan to keep it for a long time! ??🚘 More

Experience in service The team was very kind and helpful. The speed of getting things done seemed a bit slow. My problem that was supposed to be fixed but this will be the The team was very kind and helpful. The speed of getting things done seemed a bit slow. My problem that was supposed to be fixed but this will be the 3rd time the exact problem has been worked on. This time by the time we got home it was doing the same thing. Now we are going to have to drive 75 miles back to work on the car-taking another day off and the fact we are out of commission to one car is hard with a family of 6! The issue we are having is the same thing two other times and nobody seems to worry or not care that it’s a major issues for us especially since we don’t live right in town and that I have always felt the Volkswagen was a great vehicle but this is frustrating! More