Joe Machens Volkswagen

Very polite employees but no pride in workmanship and not a lot of respect for the vehicle. a lot of respect for the vehicle. More

I have purchased many vehicles at Machens. You guys are the best!!! I travel from Madison, WI to purchase my vehicles. I trust you, I appreciate you. It’s what I know. I don’t see any need You guys are the best!!! I travel from Madison, WI to purchase my vehicles. I trust you, I appreciate you. It’s what I know. I don’t see any need to go anywhere else! Thank you Ken, Conrad, DeMarcus and the entire MACHENS VW TEAM! More

A waste of time to find out they charge so much to diagnose a AC problem on a car that's three years old. The AC/heater blower should not be bad in a 2020 already. Every since the appointment. The veh diagnose a AC problem on a car that's three years old. The AC/heater blower should not be bad in a 2020 already. Every since the appointment. The vehicle is having lots of mechanical issues. Very disappointed More

Corey restored my faith in service at dealers. He was friendly, knowledgeable, and helpful. We've come to depend on the high quality of service at Joe Machens Volkswagen. He was friendly, knowledgeable, and helpful. We've come to depend on the high quality of service at Joe Machens Volkswagen. More

They were really easy to work with and they had really good communication to keep me informed with what was going on with my car good communication to keep me informed with what was going on with my car More

great dealership and great salesperson and knowledgeable financier, gave us a relaxed and enjoyable process. answered all our questions. made buying a car without stress and with trust. financier, gave us a relaxed and enjoyable process. answered all our questions. made buying a car without stress and with trust. More

My experience with John finding a vehicle was very easy and efficient. I provided him a list of vehicles I would be interested and he had them ready for me to test and see at the time of my appointment. He and efficient. I provided him a list of vehicles I would be interested and he had them ready for me to test and see at the time of my appointment. He was very thorough and provided a lot of information. Once I chose the vehicle I wanted, my experience with Caleb in financing was great! He provided lots of great information, explained everything in detail, and was very easy to talk to. Both of them were working very hard and get 5 out of 5 stars from me. Overall the experience was great, and I am very happy in my new ride! :) More

Quick service scheduling date, friendly and professional service personnel. Short waiting time for the completed work, free car wash is a plus. service personnel. Short waiting time for the completed work, free car wash is a plus. More

Terrible with a complete lack of communication. I had to call 3 times the first day just to find out my car would not be done (fine but give me some notice!). Finally was given an answer at 5 PM th I had to call 3 times the first day just to find out my car would not be done (fine but give me some notice!). Finally was given an answer at 5 PM then told it was too late for a service ride to get a rental!! I have a full time job and 3 kids. This was the worst service I have ever had at a VW dealership. Also, I was not updated again for 2 more days!!! Is this the standard? Awful. Joey was terrible, kept telling me how busy he was, it wasn’t his ticket and never taking responsibility. Corey is great, ultimately the repairs were complete but you need some serious work on updating customers and what good customer service looks like. More

Changed the oil fine. Listed everything under the sun as needing replaced. Was quoted over $70 for new wiper blades?? Predatory and ridiculous. Listed everything under the sun as needing replaced. Was quoted over $70 for new wiper blades?? Predatory and ridiculous. More