Joe Machens Volkswagen

Bought a brand new car and had a blow out before 10,000 miles, tire was not covered in warranty. Check engine light keeps coming on and when I brought it in to get a new tire, which is way over priced, the miles, tire was not covered in warranty. Check engine light keeps coming on and when I brought it in to get a new tire, which is way over priced, they did not even look or care to fix that. Will never buy another Volkswagen again. My Salesmen was amazing though! More

They helped me so incredibly much and quickly, really went above and beyond with service. went above and beyond with service. More

Service department has always been excellent and has always taken good care of our family. We have purchased 3 vehicles from this dealership due to their excellent service. always taken good care of our family. We have purchased 3 vehicles from this dealership due to their excellent service. More

First, you’re 125. 00 MORE for trans service than bommarito. You’re trying to create needed service because YOU don’t have history being done with you. I’ll drive the ex 00 MORE for trans service than bommarito. You’re trying to create needed service because YOU don’t have history being done with you. I’ll drive the extra miles to Bommarito. You lost my business. More

Worked with me to get my payments as low as possible & I really appreciated that!! My salesman Demarkus Cain was amazing! really appreciated that!! My salesman Demarkus Cain was amazing! More

Took my 14 Vw Passat it was over heating , they change water pump and timing belt cost more than $3700 , picked it up still overheating , took it back and after three days said we check it out we couldn’t water pump and timing belt cost more than $3700 , picked it up still overheating , took it back and after three days said we check it out we couldn’t find out it’s overheating maybe some air in the coolant system and now it’s good. Drove it in town 20 minutes and it overheating . Called them again said we don’t have time bring it after two weeks , took it to them and said needs heater cooler it’s blocked and may it’s need thermostat costing around $2600 . I picked it up and changed heater core and thermostat with temp sensor. The car still over heating !!!!!! What els can solve the overheating if the VW dealer service don’t know why it’s overheating , they just guessing , I don’t know how VW hiring mechanics , did they bring them from Walmart auto services ?!?!?! More

Very easy to deal with and timely as well. Great Job and Thank You so much! Great Job and Thank You so much! More

Service department is always caring and they listen to the concerns of customers. Reason we buy all our cars from this dealership the concerns of customers. Reason we buy all our cars from this dealership More

Helpful staff. Always get in and out on time. Always friendly and meet all my needs/requests. Always get in and out on time. Always friendly and meet all my needs/requests. More

I have never been to a dealership that care so much about the customer. Emma went well above and beyond to make us feel like we really mattered. Great job Emma. the customer. Emma went well above and beyond to make us feel like we really mattered. Great job Emma. More