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Joe Machens Volkswagen

Columbia, MO

Overview
Employees
Reviews
Vehicles
4.5
2,103 Reviews
Joe Machens Volkswagen is proud to serve Columbia Volkswagen shoppers as well as those in all of Missouri with an extensive selection of new Volkswagen vehicles, pre-owned vehicles, excellent Volkswagen service and much more. On our site you will find information regarding financing options, quick quotes for new Volkswagen vehicles, our current specials and much more.
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1200 Vandiver Dr

Columbia, MO

65202

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Showing 2,103 reviews

July 27, 2022

Joe Machens VW always provides excellent service on my Volkswagen Beetle! During the most recent visit, technicians changed the oil, rotated the tires, checked the fluids and the engine, and installed a More

by 820
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris--also the female very skilled technician who did the diagnostics on my engine (do not know her name)
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Jul 28, 2022 -

Joe Machens Volkswagen responded

Thank you for choosing Joe Machens Volkswagen. We're glad to have you as a customer and we appreciate the trust you put in us by bringing your vehicle to our dealership for service. We aim to provide the highest quality of care and we're happy to hear that our technicians met your expectations. Thank you for your business and we hope to see you again soon!

July 27, 2022

Service was marginally better than a month ago, but they had only one direction possible. More

by bartff
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff Fletcher
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Jul 28, 2022 -

Joe Machens Volkswagen responded

Thank you for your review. I'm sorry to hear that you didn't have a positive experience when visiting our dealership. Our team is always looking to improve the customer service we provide, so your feedback is valuable to us.

July 27, 2022

Bought a used truck and it needed new tires. Service department got me in quickly and replaced 4 tires. More

by Rgray680
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Stamose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Heaper, Jeff Fletcher, Emma Sisk
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Jul 28, 2022 -

Joe Machens Volkswagen responded

Thank you for your business. I'm glad our service department was able to get you in and take care of your tire needs quickly. We appreciate your patronage and look forward to serving you again in the future!

July 27, 2022

you are awesome tech work on my VW service I get there you're great I don't have no problems with you And when I go there you'll trip me nice Thank you very much Linda Schomaker More

by JERRYSCHOMAKER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damarkus Cain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Heaper, Jeff Fletcher
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Jul 28, 2022 -

Joe Machens Volkswagen responded

Thank you for choosing Volkswagen, Jerry. We're glad to have you as a customer and we appreciate your kind words about our technicians. We hope you'll continue to choose us for all your service needs. Have a great day!

July 26, 2022

Our salesman, Demarcus, knowledgable, to the point, yet fun to work with. While employed by you he made me feel he was also doing his best to end our negotiations with ‘Win-Win’. When I come for another More

by Dizzydoc
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damarkus Cain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 27, 2022 -

Joe Machens Volkswagen responded

We take pride in delivering an exceptional, transparent process for all our visitors. Love hearing the team was so helpful during your journey! Thank you for the review! We appreciate the feedback.

July 25, 2022

Great service writer. Fast service at appointment. Takes several days to get an appt. Prices are too high. More

by charannrn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2022 -

Joe Machens Volkswagen responded

Thank you for your review! We're glad to hear that you had a positive experience with our service writer and that your appointment was fast. We apologize for the inconvenience you experienced in trying to schedule an appointment and we appreciate your feedback on our prices. We'll pass this information along to our pricing team. Thank you for choosing Joe Machens Volkswagen, best wishes!

July 24, 2022

Friendly, efficient. Good service fast easy scheduling process nice waiting area they don't do qork that don't need to done and let you know if you need something replac More

by DORIMOORE132
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Fletcher
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Jul 25, 2022 -

Joe Machens Volkswagen responded

Thank you for choosing our shop! We're glad to have you as a customer and appreciate the kind words about our service. Our team works hard to make sure your experience is positive each time you visit. We hope you'll continue to choose us for your automotive needs in the future.

July 24, 2022

Super fast. Facility is clean. Good drink options. The service giy that worked with me was very professional. More

by BRANDTJU
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I didn't work with the people listed, Jeff and Amanda. Not sure what the guy's name was.
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Jul 25, 2022 -

Joe Machens Volkswagen responded

Thank you for choosing Joe Machens Volkswagen! We're glad to hear you had a great experience and our service guy was professional. We hope to see you again in the future!

July 23, 2022

They needs Real mechanics, their job is just guessing the problems on cars . You will end up changing a lot of parts your car don’t need them plus will not fix the main problem More

by s.munther
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amanda Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2022 -

Joe Machens Volkswagen responded

We're sorry to hear that you've had a negative experience with our mechanics and that they weren't able to correctly diagnose the issue with your car. I've passed your review onto one of the General Managers here so they can investigate this matter further with their team members who were involved in your visit and get back with you right away if there's anything they can do for you.

Jul 26, 2022 -

s.munther responded

Sorry will not fix my car or return my money, I know how it's work your sorry mean's to bring the car back to you and pay more,,, no thanks what I lost on it too much nothing you can do for free

Jul 26, 2022 -

s.munther responded

Sorry will not fix my car or return my money, I know how it's work your sorry mean's to bring the car back to you and pay more,,, no thanks what I lost on it too much nothing you can do for free

July 23, 2022

I felt that the work was done in a good amount of time and the explanation of the work being completed was great friendly and very helpful More

by LEZAK24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Fletcher
Report | Print
Jul 25, 2022 -

Joe Machens Volkswagen responded

Thank you for the 5-star rating. We're glad to hear that you were happy with the work done on your vehicle and the explanation of what was done. We strive to provide excellent customer service and it's great to know that we met your expectations. Thank you for choosing Volkswagen!

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