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Joe Machens Volkswagen

Columbia, MO

4.5
2,103 Reviews
Joe Machens Volkswagen is proud to serve Columbia Volkswagen shoppers as well as those in all of Missouri with an extensive selection of new Volkswagen vehicles, pre-owned vehicles, excellent Volkswagen service and much more. On our site you will find information regarding financing options, quick quotes for new Volkswagen vehicles, our current specials and much more.
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1200 Vandiver Dr

Columbia, MO

65202

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Showing 2,103 reviews

July 31, 2022

They always tell me what work my truck may need ahead of time it’s clean and friendly staff. More

by CPICOLET85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Heaper, Sam Torseen, Jeff Fletcher
Aug 01, 2022 -

Joe Machens Volkswagen responded

We're so happy to have you as a customer and we appreciate the great review! Thank you for choosing our shop!

July 31, 2022

Leo was excellent to work with :) Anthony in financing was also amazing to work with. Thanks, guys! More

by Heather
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Heaper, Leo Terzopoulos
Aug 01, 2022 -

Joe Machens Volkswagen responded

Thank you for choosing Volkswagen. We're so glad you had a great experience working with Leo and Anthony. They're both excellent representatives of our brand and we appreciate their hard work in helping you choose and finance your new car. We hope to see you again soon!

July 31, 2022

I was supposed to have my battery changed on my key fob and the light in my car is saying change battery again. More

by sshackleford0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amanda Shaw
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Fletcher
Aug 01, 2022 -

Joe Machens Volkswagen responded

I'm sorry to hear that you are experiencing issues with your key fob battery. I would be happy to help you troubleshoot this and find a resolution. Please giveus a call at the dealership so we can discuss further. Thank you for your business.

July 31, 2022

Poor service , bought xxxxty car , came with problems the place didn’t fix it nobody helps not even manager More

by Korshawn
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Damarkus Cain
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Heaper
Aug 01, 2022 -

Joe Machens Volkswagen responded

Thank you for your review of Joe Machens, we're sorry to hear that you had a negative experience. We would love to help address the issues you faced while purchasing your vehicle and getting it serviced.

July 30, 2022

We had a nice time with Demarcus while getting our new car it was a fun time we’ll be back for another one. More

by lavondacarter52
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damarkus Cain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Heaper
Aug 01, 2022 -

Joe Machens Volkswagen responded

We're glad Demarcus was able to provide you with an enjoyable experience during your visit. We look forward to serving you again in the future!

July 30, 2022

I knew about Joe Machens dealerships but I had no knowledge about his V W shop. I was very happy dealing with Conrad and I felt I got a fair deal on my new Atlas. Terri, the driver who delivered my More

by thol48
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Conrad
Aug 01, 2022 -

Joe Machens Volkswagen responded

Thank you for your kind words. We're so happy to have been able to help you find the perfect vehicle in our Volkswagen lineup and we appreciate the five-star review. Conrad is a great asset to our dealership and we're grateful that he was able to assist you during your purchase process. Thanks again for choosing Joe Machens Volkswagen!

July 30, 2022

i am always taken good care of at this place! i love them very much for helping me with my car! More

by MADIGRIFFITH28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Fletcher
Aug 01, 2022 -

Joe Machens Volkswagen responded

Thank you for your loyalty to Joe Machens Volkswagen. We're glad to have you as part of the family and appreciate your kind words. We'll continue to do our best to take care of you and your car!

July 30, 2022

Since my car shopping was conducted entirely online & agreement to hold/purchase vehicle was done over phone, I'd have to say Sam was quite helpful answering all questions. He quickly returned phone call More

by mo.sparks14
Recommend Dealer
Yes
Employees Worked With
Anthony Heaper, Sam Torseen
Aug 01, 2022 -

Joe Machens Volkswagen responded

Thank you for choosing Joe Machens Volkswagen. I'm glad to hear that Sam was helpful in answering your questions and that you felt no pressure while shopping with us. It is our goal to make sure each customer feels comfortable and informed during the entire car buying process. I appreciate your business and am happy to have had the opportunity to serve you. If there is anything we can do for future visits, please don't hesitate to let us know.

July 29, 2022

I like the different options provided for the status of the vehicle. I my vehicle is always taken care of. Changes are explained and no work is done without my approval. More

by hester.stephanie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Shaw
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Fletcher
Aug 01, 2022 -

Joe Machens Volkswagen responded

Thank you for choosing JM Volkswagen! We're so happy to have you as a customer and we appreciate the great review.

July 29, 2022

Everyone went above and beyond to make my experience as good as possible. Very kind and patient. More

by rachelmcarter21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Heaper, Jeff Fletcher, Cody Johnson
Aug 01, 2022 -

Joe Machens Volkswagen responded

Hi thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers.

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