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Joe Machens Volkswagen
Columbia, MO
2,103 Reviews
Joe Machens Volkswagen is proud to serve Columbia Volkswagen shoppers as well as those in all of Missouri with an extensive selection of new Volkswagen vehicles, pre-owned vehicles, excellent Volkswagen service and much more. On our site you will find information regarding financing options, quick quotes for new Volkswagen vehicles, our current specials and much more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 2,103 reviews
Verified Customer
October 05, 2022
They did awesome job fixing my driver side window and thank you guys for doing great job thank you guys for doing great job More
by Shadowknight2011
October 01, 2022
Made 3 100 mile round trips to get the ignition switch replaced. The first trip was my mistake, but the next trip the service people took it apart and confirmed that I needed the part, the third trip I s replaced. The first trip was my mistake, but the next trip the service people took it apart and confirmed that I needed the part, the third trip I sat in the waiting area for 2 hours and was then informed that the part’s didn’t come in. Is this standard procedure for repairs? This was all in three weeks and they don’t ensure that the parts are there before dismantling the steering column? The service person was very nice about it, but at the price of gasoline, I made 3 trips for nothing. Not a great introduction to your dealership. More
by Chris
Employees Worked With
Jim
October 01, 2022
I had a hard time with communication from this dealership. I brought my car in on a Tuesday morning and I was told it needed a part that would take 4 days to come in. After my texts went unreturne dealership. I brought my car in on a Tuesday morning and I was told it needed a part that would take 4 days to come in. After my texts went unreturned, I called the following Monday and the part was not there. The service department told me they had no tracking information for it. On Tuesday I could not get through on the phone. On Wednesday I was told that someone would call me back and nobody did. Thursday morning when I called I was told the same thing; but as I had the day free, I said I would hold for the rest of the day if needed to speak with the General Manager. I was able to talk to the General Manager and he said he would call me back in 5 minutes. 15 minutes later, he did call back to let me know the work had been finished the day before. More
by christsfool
Employees Worked With
Jimmie
October 01, 2022
My experience at Joe Machens was great! Everyone that I talked to were very nice and informative. They had no problems answering my questions. Everyone that I talked to were very nice and informative. They had no problems answering my questions. More
by fbreeze_09
Employees Worked With
Sam Torseen, Leo Terzopoulos
