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Joe Machens Volkswagen
Columbia, MO
2,097 Reviews
Joe Machens Volkswagen is proud to serve Columbia Volkswagen shoppers as well as those in all of Missouri with an extensive selection of new Volkswagen vehicles, pre-owned vehicles, excellent Volkswagen service and much more. On our site you will find information regarding financing options, quick quotes for new Volkswagen vehicles, our current specials and much more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 2,097 reviews
December 01, 2014
Great Experience I traded my 2013 GMC Acadia for a 2015 Passat TDI. They were very patient with me and answered all my questions and gave me a good deal! I traded my 2013 GMC Acadia for a 2015 Passat TDI. They were very patient with me and answered all my questions and gave me a good deal! More
by er_blondie
November 17, 2014
BEST EXPERIENCE EVER! I recently traded my 2013 Dodge Charge R/T Hemi for a 2014 VW Jetta TSI. I was in need for a winter vehicle since the charger would get me nowhere! I I recently traded my 2013 Dodge Charge R/T Hemi for a 2014 VW Jetta TSI. I was in need for a winter vehicle since the charger would get me nowhere! I was determined that I would not leave until I got a winter vehicle with great gas mileage and in my price range. I’m always buying cars and I’ve never met such a GREAT salesman like Darwin Cunningham. He is very nice, not pushy at all and very friendly. Overall I’ve had the best experience with Joe Machens VW than I ever have. I won’t go anywhere else! More
by ChelseaBC
Employees Worked With
JC Collier
November 14, 2014
Great service! We just traded in our leased 2013 VW Passat TDI for a new 2015 version and Alan Nichols made the whole process smooth and easy! We told him exactly wh We just traded in our leased 2013 VW Passat TDI for a new 2015 version and Alan Nichols made the whole process smooth and easy! We told him exactly what we wanted and it was there at the dealership waiting for us - cleaned and with a full tank of gas. We were in and out of the dealership in less than an hour with a great car for a great monthly payment. I recommend Machens VW to everyone! More
by Sschevydude
Employees Worked With
Alan Nichols
October 31, 2014
Frustrated over inspection findings We bought a vehicle that came with a 120 point inspection which was conducted by Joe Machens VW. Two weeks after our purchase the check engine light We bought a vehicle that came with a 120 point inspection which was conducted by Joe Machens VW. Two weeks after our purchase the check engine light is on and the engine smells of oil so we took it to the mechanic at Joe Machens VW. The mechanic found several problems and asked us if anyone had explained to us that we would have to pay 50% of the fees. (The estimated total cost of repairs was between $800-1,000, not to mention that these "problems" should have kept the vehicle from passing inspection in the first place.) We had been told my our salesman that the dealership provided a 30 day/3,000 mile warranty on ALL of their vehicles, so we called customer service to find out why they were now saying 50/50. Our salesman said it was a "misunderstanding on his part", that they do have a warranty if they are under so many miles, but that our vehicle didn't fit that description, so we asked to talk to his manager. We found out the salesman had lied about the maintenance plan/warranty, yet the higher management offered no solution. We plan to take the vehicle to the Highway Patrol Inspection Station to see if they find any other flaws in the original inspection. In the meantime we have found another mechanic who can fix our issues for $200-300....talk about a mark up on prices at the dealership!!!!! WE VERY UNHAPPY CUSTOMERS......we were treated so well as they tried to swoon us with their sales pitch but as soon as we bought our vehicle we weren't their concern anymore. Buyer beware! More
by doodles42kids
Employees Worked With
Mohammad
October 29, 2014
Great buying experience I bought a 2014 Passat and my salesman Frank Schaffer was very professional, The people are very friendly. I will reccomend this dealership and Frank I bought a 2014 Passat and my salesman Frank Schaffer was very professional, The people are very friendly. I will reccomend this dealership and Frank More
by tcfrvb
October 22, 2014
Courteous, fair & not fake I am a single female and met Darwin Cunningham in 2009 when I purchased my first used vehicle. I was a bit nervous buying all by myself. He was pati I am a single female and met Darwin Cunningham in 2009 when I purchased my first used vehicle. I was a bit nervous buying all by myself. He was patient and answered my many questions. I never felt pressured or pushed. When I was ready to trade in 2014 I returned to Darwin, got a fair deal and purchased my third used vehicle from him. I have never had any problems after the sale but know if I did Darwin would help me. More
by lynn.rodgers
Employees Worked With
Jared Frierson
October 13, 2014
very good experience I bought a low mileage 2011 Touareg for a good price. The salesman, Michael Helton, went the extra mile to make sure I was pleased with the vehicle. T I bought a low mileage 2011 Touareg for a good price. The salesman, Michael Helton, went the extra mile to make sure I was pleased with the vehicle. The service department happily took care of a couple minor issues. This is no doubt the best experience I've had at a car dealership. More
by bigdawg8969
Employees Worked With
JC Collier, Mike Helton
October 09, 2014
Excellent and well-understood experience! Everyone I spoke with was very polite and not the "pushy salesman" you usually get. I am a young woman wanting to start a family in the near future lo Everyone I spoke with was very polite and not the "pushy salesman" you usually get. I am a young woman wanting to start a family in the near future looking for a safe, affordable, and spacious car to accommodate car seats and a 6'3" man is what lead me to the V.W. dealership parking lot. The salesman, Michael Helton, was so helpful to listen to what I needed and could afford etc. He managed to take my objectives I spoke about with him, grab a key, and pull up the brand new 2015 Passat to the front door that I drove home in that very same night! The car literally had everything I was expecting except the blind-spot helpers on the side mirrors, which he then called a third party to have the sticker type little mirrors delivered right then and there to be attached for me with no extra cost. The General Manager, Matt Smiley, as well as Josh Calvert in the parts department, all graciously talked to me making sure I knew exactly what I was getting with this deal and that I was satisfied. Going to the gas station only about once a month and having the oil changed after 10,000 miles instead of 4,000 just meant more and more savings. Having the knowledge from everyone was so helpful! Mike knew I was making a great decision and I am very pleased and glad I worked with him. Thank you! More
by arbc22
Employees Worked With
Josh Calvert, Matt Smiley, Mike Helton
October 06, 2014
Great overall experience I purchased a 2008 nissan altima. I had a great experience in purchasing my car. I had been turned down by several dealers, and joe Machen volkswag I purchased a 2008 nissan altima. I had a great experience in purchasing my car. I had been turned down by several dealers, and joe Machen volkswagen in Columbia was able to get me approved and into a great car, I will buy another vehicle from them. More
by chandra.schwartz
Employees Worked With
