Joe Machens Volkswagen

Great Customer Service Mike Helton is a great salesman. He took very good care of me and even though I didn't get what I intended for, he satisfied me with a better option a Mike Helton is a great salesman. He took very good care of me and even though I didn't get what I intended for, he satisfied me with a better option and his great service. Thanks Mike, for the 2015 Passat! Marcus Williams More

A Great Dealer For An Internet/Online Sale I bought my pre-owned car (2012 Ford Mustang) from Anthony Heaper, which was a great buying experience. I was checking out the car from 150 miles away I bought my pre-owned car (2012 Ford Mustang) from Anthony Heaper, which was a great buying experience. I was checking out the car from 150 miles away, and Anthony was very helpful over the phone and in getting an appointment setup for me to see the vehicle in person. He was also easy to work with while I was at the dealer. I would give Anthony's service 5-Stars! I was also happy and impressed that he had 2 drivers follow me the 150 miles back home to deliver my car! I would have given the dealership 5-stars, but there were two issues that weren't pleasant. One was the finance manager's attitude when I didn't buy a $2,700 extended warranty and then seemingly reluctantly finding the best interest rate. Second was the service department forgetting to do their pre-owned multi-point inspection which required me to have the car serviced at a local Ford dealer at my own expense on items an inspection would have caught. Otherwise, great job Anthony! More

Easy and relaxed Our salesman was Danny Seitz, he was absolutely the greatest!! We went in to his desk area told him what we was wanting and what our payment range and Our salesman was Danny Seitz, he was absolutely the greatest!! We went in to his desk area told him what we was wanting and what our payment range and in less than 3 hours we was driving away with a brand new vehicle!! Thank you Danny!! More

Anything is possible When I walked through the doors, my intention was to get out from under a big car payment in a vehicle that was not worth what I owed on it. Anthony When I walked through the doors, my intention was to get out from under a big car payment in a vehicle that was not worth what I owed on it. Anthony Heaper began my journey by telling me my options and showing me a way to better my situation. Little did I know I would walk away in a car I thought I hated, down to the color. He opened my eyes to new options and made me a believer that anything is possible. Anthony is a great salesman and did everything he could to put me in a better place and in a better vehicle. Wonderful service, wonderful salesman, and another happy customer!! More

In love! My husband and I purchased a 2012 Ford Fusion from Anthony Heaper last week at Joe Machens Volts Wagon. We were very impressed with Joe Machen and An My husband and I purchased a 2012 Ford Fusion from Anthony Heaper last week at Joe Machens Volts Wagon. We were very impressed with Joe Machen and Anthony. He listened to our needs and concerns and worked hard to make sure we found the right car for us and our family. We were impressed with our car when we bought it but find more about it that we love each day. We will definitely be recommending Joe Machens and Anthony Heaper. More

Outstanding I recently purchased a vehicle for the first time by myself. Buying a vehicle can be stressful process but the guys at Joe Machens are great. Anthony I recently purchased a vehicle for the first time by myself. Buying a vehicle can be stressful process but the guys at Joe Machens are great. Anthony Heaper did a great job working with me and being patient to what I was looking for. I've been shopping around for awhile and he found a vehicle that suited my needs. Also Jared Frierson did an excellent job in explaining my options for financing when I was debating on an extended warranty and their GAP program. I felt no pressure from either of them and I would highly recommend both of them and the rest of their staff to any consumer looking for a vehicle! More

Purchased New 2015 Passat We visited Joe Machens VW to purchase a new car. Our salesman "Anthony Heaper" was extremely helpful in finding us the perfect car for our needs. The We visited Joe Machens VW to purchase a new car. Our salesman "Anthony Heaper" was extremely helpful in finding us the perfect car for our needs. The whole experience from finding the car through financing was stress free and delightful. Anthony steps us through the whole process. I thought being introduced to the service advisors in the service department was a very nice touch to the process. Thanks Joe Machens More

Anthony was amazing. Anthony Heaper worked very hard to find me exactly what I was looking for. He didn't try to push me into a vehicle I didn't want. It was a great exper Anthony Heaper worked very hard to find me exactly what I was looking for. He didn't try to push me into a vehicle I didn't want. It was a great experience. I will continue to only buy vehicles through them. I would give more stars if I could. More

Anthony was GREAT! I own a '98 Honda CRV and it has been a very dependable car. I was shopping around online for something similar to what I had but less miles...black o I own a '98 Honda CRV and it has been a very dependable car. I was shopping around online for something similar to what I had but less miles...black or white, preferably, and in decent condition. I found 2 or 3 vehicles that I liked but all the CRV's were way too expensive for my budget. Seemed like every time I found anything else I was interested in, someone else was interested in it, too...and would buy it. My contact person at JM was Anthony. What a great guy! Once he made contact with me he continued to make contact with me through texting. Just little short messages but never dropped the ball. After a few weeks Anthony text'd me and said a 2000 Honda CRV had just been traded in. It was white :), looked alot like my '98, had 100,000 less miles on it than my '98, very clean, and plus...all wheel drive! The price was perfect for my budget! Needless to say, I bought the car. Not sure I would've if Anthony hadn't helped me. He is a great guy plus a great car salesman. While I was very impressed with Anthony, I believe JM's could've done better.... I specifically told the fella that had me sign papers that I didn't want any extra warranties...just a loan for the amount of the car. I never buy extra warranties for anything....appliances, electronics, automobiles....but it was the end of the day and everyone was anxious to go home, I figure, and so I was rushed through the signing process. I assume I signed documents that I didn't want to sign but that's my fault. I am still trying to get the $6000 for "the extras" back from JM and to Missouri Credit Union and off of my loan balance. It could take up to 6 weeks to get it back!! Second aggravation....JM kept the car to "detail" it and give it a thorough inspection. I came back the next day to pick it up. All the little compartments were still dirty, the leather? seats were dull instead of shiny, there was still dirt under the floor mats, and the dash and windows weren't as clean as I felt they should be. But I was too excited about it to even bring it up. Driving home was awesome but over a period of the next few days a belt started squealing under the hood. Every darned time I started it the belt would slip and squeal....very embarrassing. Finally my husband got under the hood and discovered that the bolts had never been tightened on a belt that had been replaced by JM. If those bolts had come all the way out and the belt flew off it could've done some major damage to the CRV. My hubby fixed it and it's good now, but still....... Anthony's people skills saved JM from seeing my temper. If not for him I would've had to laugh out loud anytime Joe Machens dealerships were mentioned. I hope none of you have these bad experiences with JM. And, if you go there for a vehicle, make sure you ask for Anthony....you won't be sorry.... More