Joe Machens Volkswagen

Purchased New 2015 Passat We visited Joe Machens VW to purchase a new car. Our salesman "Anthony Heaper" was extremely helpful in finding us the perfect car for our needs. The We visited Joe Machens VW to purchase a new car. Our salesman "Anthony Heaper" was extremely helpful in finding us the perfect car for our needs. The whole experience from finding the car through financing was stress free and delightful. Anthony steps us through the whole process. I thought being introduced to the service advisors in the service department was a very nice touch to the process. Thanks Joe Machens More

Anthony was amazing. Anthony Heaper worked very hard to find me exactly what I was looking for. He didn't try to push me into a vehicle I didn't want. It was a great exper Anthony Heaper worked very hard to find me exactly what I was looking for. He didn't try to push me into a vehicle I didn't want. It was a great experience. I will continue to only buy vehicles through them. I would give more stars if I could. More

Anthony was GREAT! I own a '98 Honda CRV and it has been a very dependable car. I was shopping around online for something similar to what I had but less miles...black o I own a '98 Honda CRV and it has been a very dependable car. I was shopping around online for something similar to what I had but less miles...black or white, preferably, and in decent condition. I found 2 or 3 vehicles that I liked but all the CRV's were way too expensive for my budget. Seemed like every time I found anything else I was interested in, someone else was interested in it, too...and would buy it. My contact person at JM was Anthony. What a great guy! Once he made contact with me he continued to make contact with me through texting. Just little short messages but never dropped the ball. After a few weeks Anthony text'd me and said a 2000 Honda CRV had just been traded in. It was white :), looked alot like my '98, had 100,000 less miles on it than my '98, very clean, and plus...all wheel drive! The price was perfect for my budget! Needless to say, I bought the car. Not sure I would've if Anthony hadn't helped me. He is a great guy plus a great car salesman. While I was very impressed with Anthony, I believe JM's could've done better.... I specifically told the fella that had me sign papers that I didn't want any extra warranties...just a loan for the amount of the car. I never buy extra warranties for anything....appliances, electronics, automobiles....but it was the end of the day and everyone was anxious to go home, I figure, and so I was rushed through the signing process. I assume I signed documents that I didn't want to sign but that's my fault. I am still trying to get the $6000 for "the extras" back from JM and to Missouri Credit Union and off of my loan balance. It could take up to 6 weeks to get it back!! Second aggravation....JM kept the car to "detail" it and give it a thorough inspection. I came back the next day to pick it up. All the little compartments were still dirty, the leather? seats were dull instead of shiny, there was still dirt under the floor mats, and the dash and windows weren't as clean as I felt they should be. But I was too excited about it to even bring it up. Driving home was awesome but over a period of the next few days a belt started squealing under the hood. Every darned time I started it the belt would slip and squeal....very embarrassing. Finally my husband got under the hood and discovered that the bolts had never been tightened on a belt that had been replaced by JM. If those bolts had come all the way out and the belt flew off it could've done some major damage to the CRV. My hubby fixed it and it's good now, but still....... Anthony's people skills saved JM from seeing my temper. If not for him I would've had to laugh out loud anytime Joe Machens dealerships were mentioned. I hope none of you have these bad experiences with JM. And, if you go there for a vehicle, make sure you ask for Anthony....you won't be sorry.... More

March 9th 2015 Keith W I contacted the dealership and spoke to Anthony Heaper to set an appointment for a test drive. Anthony answered all questions and worked within my sc I contacted the dealership and spoke to Anthony Heaper to set an appointment for a test drive. Anthony answered all questions and worked within my schedule and availabiltiy. He even answered additional questions I had on Sunday (his day off). I would absolutley recommend Anthony to future buyers. More

No Hassle Experience I did all of my shopping for my car online and then called the dealership. Fortunately, Anthony Heaper answered the phone. He made my car buying sim I did all of my shopping for my car online and then called the dealership. Fortunately, Anthony Heaper answered the phone. He made my car buying simple and easy, no hassle and within my budget. I enjoyed working with Anthony and would recommend him to anyone. More

Expectations exceeded! My husband and I hadn't bought a new car in more than a decade, and obviously a lot has changed since that purchase. Our salesman, Mike Helton, helped My husband and I hadn't bought a new car in more than a decade, and obviously a lot has changed since that purchase. Our salesman, Mike Helton, helped us navigate the online tools that made the process more manageable and worked with us to figure out exactly what kind of car we were looking for and what we could afford. Once we knew the make and model, Mike found the perfect car, a newer model with fewer miles than we were expecting when we began the process. The financing available at Machens also exceeded our expectations, and again allowed us to drive away with a car we couldn't have imagined when we started looking. We would enthusiastically recommend Mike Helton to car shoppers looking for a great customer service experience and an awesome car. We love our Prius! More

Excellent Buying Experience! I had a great buying experience and everyone was very friendly at the dealership. Conrad was wonderful! He got me what I wanted and within my budget I had a great buying experience and everyone was very friendly at the dealership. Conrad was wonderful! He got me what I wanted and within my budget. Everything was explained in detail including all the wonderful options on my Jetta GLI. I had a lengthy drive home and the car drove like a dream. Very comfortable and built to last. The financing was a smooth process and all aspects were explained in detail. Excellent dealership and Conrad was the best salesman I have ever dealt with. More

Thanks Darwin Fast friendly dealership. The salesman are extremely accommodating and helpful. Much of my financing was explained to me in full. DARWIN CUNNINGHAM. H Fast friendly dealership. The salesman are extremely accommodating and helpful. Much of my financing was explained to me in full. DARWIN CUNNINGHAM. He's the man I seen, fast and to the point. I have to say he worked with my credit, got me the vehicle I wanted with no problems. Definitely made my car buying experience a pleasure, in which I would highly recommend. Their offices are clean, they offer you drinks just about anything to make your experience more pleasant. More

Excellent first time car buying experience! From the moment I walked through the door at the Joe Machens Volkswagen dealership Matt McMahon & Christian Jensen made my very first car buying exper From the moment I walked through the door at the Joe Machens Volkswagen dealership Matt McMahon & Christian Jensen made my very first car buying experience as easy and stress free as they possibly could have. Initially I did not have the intention of driving off the lot the very same day with a brand new 2015 Jetta, however, Matt and Christian worked hard to make sure that was possible for me and that I was driving away in exactly the car that I came in looking for. I was extremely satisfied with the level of customer service and with my very first car buying experience as a whole and would definitely recommend Joe Machens Volkswagen, as well as Matt & Christian to anyone in the market for a new car! More