Joe Machens Volkswagen

Will never go anywhere else to buy a car! Having previously purchased my MK6 VW Golf from Darwin Cunningham, I knew that he would be able to help me with my search for a new ( to me) truck. D Having previously purchased my MK6 VW Golf from Darwin Cunningham, I knew that he would be able to help me with my search for a new ( to me) truck. Darwin worked for two weeks finding trucks that fit my needs, wants and budget. After having me test drive 4-5 different vehicles, we found the perfect one! If ever you need a salesman to get you exactly what you need, Darwin is the man to see. More

Outstanding facilities and staff I recently purchased an older Cabrio and had to have a few minor issues taken care of - like, really minor. On my first visit, Joe found an open recal I recently purchased an older Cabrio and had to have a few minor issues taken care of - like, really minor. On my first visit, Joe found an open recall and immediately ordered the parts, and followed up with a phone call when they arrived. During that visit, I had my oil changed. So, I've spent a total of about $75 at this dealership. Even so, they made me feel like I am a valued customer - extremely professional and polite. If they're this kind with a minor issue, I know I'll be in good hands if I ever have a more serious concern. As for the facility, it rocks! Love the easy pull-in to a climate controlled room, and check-in/check-out is super quick. If I hadn't needed a VW-specific light bulb in a hurry, I probably wouldn't have checked them out, but now I'm glad I did. I have confidence in their customer service and expertise. More

Ease the pain. My service reprehensive Johnny or John, who I do not see listed, provided me with exceptional customer service. I recently was offered and accepted a My service reprehensive Johnny or John, who I do not see listed, provided me with exceptional customer service. I recently was offered and accepted a new position in Roseburg, Oregon and needed reliable transportation for my move and daily travel to my new place of employment. Johnny ask me specific questions and fulfilled my every need. He wasn't overly assertive or haggling and did not try to sell me unnecessary expenditures. He followed up with phone calls and emails and continued to do so while in my new environment. I hope that management will recognize the value of this special representative and continue to hire more like him. He does not fit the stereotype of the huffy red eyed, out of shape pushy car salesman. I not only received an excellent vehicle, but received a friend as well. Sincerely Michael S. Kagel. More

An Incredible Experience What started out as a service appt turned out to be us buying a new vehicle. I would like to thank JC, Joe and Amanda in the service department for t What started out as a service appt turned out to be us buying a new vehicle. I would like to thank JC, Joe and Amanda in the service department for their graciousness, hospitality and helpfulness. Kudos to Darwin for helping us get into our dream car and thanks to Matt Smiley and Jared Frierson for finalizing all of the paperwork. Very much appreciated!! More

MBaker Found my dream car. Drove from Wichita,Ks to buy it. Stephen Stamose helped me via text and phone make the purchasing process very simple. Made the tr Found my dream car. Drove from Wichita,Ks to buy it. Stephen Stamose helped me via text and phone make the purchasing process very simple. Made the trip, picked up my car and was on my way. Finance Director Jared Frierson made the long and tedious portion of the process quick and simple. To top all things off, I had forgotten to take a KC Royals bat that I had under the seat out of my trade in. I have had that bat since the late 70's. I called a couple of days later thinking that there was no chance of geting it back. Mr. Stamose had it back to me within a week. Buying a car is never a blast, but Stephen and Jared made it simple and stress free. It was well worth the one day 10 hour round trip. Cheers to you guys. More

Nice Purchase Experience I came to Joe Machens VW to trade in my original 08 Jeep Wrangler and purchase a 15 Mitsubishi Outlander Sports. Anthony contacted me from the very be I came to Joe Machens VW to trade in my original 08 Jeep Wrangler and purchase a 15 Mitsubishi Outlander Sports. Anthony contacted me from the very beginning when I just had the idea of trade in, even I didn't decide to buy which makes or which model. He is very professional, helpful and patient. I absolutely will return to him with my future auto needs. More

Best car buying experience thus far! When I first walked into the dealership, I was amazed by the hospitality. John Dewalt was a great resource. John helped me find the perfect car within When I first walked into the dealership, I was amazed by the hospitality. John Dewalt was a great resource. John helped me find the perfect car within my budget! He was also very informative and was able to answer all my questions. He provided me with incentives and made my car buying process very easy. Thanks John! More

Excellent Professionalism My husband and I have never purchased a brand new car before and we were both very nervous and indecisive. Our salesperson, Anthony Heaper made the d My husband and I have never purchased a brand new car before and we were both very nervous and indecisive. Our salesperson, Anthony Heaper made the decision very easy and comfortable for us. We were not pressured in the least bit. We just told them what we wanted and they went above and beyond to make sure our needs were met. We felt in control and respected and we cannot thank the team enough for making the 2nd biggest purchase of our life, so easy! More

Great place to buy a Volkswagen!!! I went in looking to buy a Jetta, I ended up buying the Golf Sports Wagon and we love our new wagon. Adam Nichols did a great job showing us the diffe I went in looking to buy a Jetta, I ended up buying the Golf Sports Wagon and we love our new wagon. Adam Nichols did a great job showing us the different cars and working with us. JC Collier is the person to ask any questions about your cars. JC is always very nice and takes the time to listen to you and answers your questions. More