Joe Machens Volkswagen

Awesome experience Conrad was extremely patient and accommodating. I told him my budget and he worked his magic and made it happen. One of the least pushy salespersons I Conrad was extremely patient and accommodating. I told him my budget and he worked his magic and made it happen. One of the least pushy salespersons I have ever worked with. My family is frequent buyers with him and when Conrad was contacted with my interest, he personally went to the other location to pick it up and had it ready for me when I arrived to test drive it. Very happy with my experience. Thank you again Machens for having great people like him and Jacob to help me through my first new car purchase. More

Bait and Switch I bought two cars here. When I bought my '17 Jetta I asked if it came with the maintenence package that my '14 came with. The salesman told me yes. I bought two cars here. When I bought my '17 Jetta I asked if it came with the maintenence package that my '14 came with. The salesman told me yes. Fast forward to the first oil change - I drove an hour and twenty minutes from my house to Machens to learn from the dealership that they didn't offer that maintenence package on the '17. I could have looked into it before I bought the vehicle, but I just trusted the salespeoples' word. Wrong decision. They'll tell you what you want to hear, trust that. Bye Machens, I'll be going elsewhere for my service and purchases in the future. More

Never shop anywhere else We have bought our last 4 cars from here. The staff is so helpful and never pushy. They have always worked hard for our business and that is why we ke We have bought our last 4 cars from here. The staff is so helpful and never pushy. They have always worked hard for our business and that is why we keep coming back. This time we bought two cars at once. I can't say enough good things about every person here. They are the best. Don't go anywhere else. More

Passat a great car but dealership Fair service Bought a new 2016 VW Passat which is a great car that I would recommend. I tried to take advantage of a partnership program between the company I wor Bought a new 2016 VW Passat which is a great car that I would recommend. I tried to take advantage of a partnership program between the company I work for and VW which offers a $500 discount. The dealership indicated that they cannot provide the discount however they would provide the first service at no cost. I did not think of asking for any paperwork to hold them accountable for that promise assuming that when the service time arrives I can call and ask them to honor the offer. I called several times, wrote several emails, left voice messages to both the sales person and to the sales manager but no avail, I never got a response. Very disappointed to not even get a response acknowledging my messages. More

I'm surprised how can VW can have such a bad dealer. if want to have worst car buying experience, take my words do visit Joe Machens Volkswagen ,Sales Consultant Carrie Price make sure you dealership hat if want to have worst car buying experience, take my words do visit Joe Machens Volkswagen ,Sales Consultant Carrie Price make sure you dealership hating them. I was looking for new VW Passat and couldn't get the right color at another dealership, I contacted her (before that also she wanted me to come at her dealer, but I promised the other dealer wanted to visit them first) Sales Consultant Carrie Price promised me color I wanted, the $500 price match and delivery of car at home. But on day of delivery of car. she started behaving as if she doesn’t know me by evening she told talk to her manager Matt smiley. That moment I got an idea she trying fool me to passing the bucks on other person. I think VW should also think about the way they choose dealers and quality of staff dealers hire. More

pleased Very happy after working with service and sales to resolve my concerns. Brakes were resurfaced and brake are now to my liking. Thank Joe Machens VW. Very happy after working with service and sales to resolve my concerns. Brakes were resurfaced and brake are now to my liking. Thank Joe Machens VW. More