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Joe Machens Volkswagen
Columbia, MO
2,094 Reviews
Joe Machens Volkswagen is proud to serve Columbia Volkswagen shoppers as well as those in all of Missouri with an extensive selection of new Volkswagen vehicles, pre-owned vehicles, excellent Volkswagen service and much more. On our site you will find information regarding financing options, quick quotes for new Volkswagen vehicles, our current specials and much more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 2,094 reviews
April 13, 2018
awesome visit We were greeted right at the door taken care of right away they're hooked us up with exactly what we wanted overall they made sure we were happy with We were greeted right at the door taken care of right away they're hooked us up with exactly what we wanted overall they made sure we were happy with our choice they tried their hardest to get us what we wanted and they succeeded overall best dealership I've ever been to will not go anywhere else More
by vanwilly01
April 12, 2018
Great Dealership I’ve been a customer at this location for a few years now. After moving from Chicago I didn’t think that I would find another dealership that makes me I’ve been a customer at this location for a few years now. After moving from Chicago I didn’t think that I would find another dealership that makes me feel so welcomed. The staff is very friendly and are willing to do whatever is takes to please you. More
by TMMY9F
Verified CustomerApril 12, 2018
Awesome service I received a call from Shawn. Told me pricing. I came in they accepted my coupon I had from online and got my vehicle serviced within an hour. I received a call from Shawn. Told me pricing. I came in they accepted my coupon I had from online and got my vehicle serviced within an hour. More
by bonniejean763
Employees Worked With
Shawn Williams
April 08, 2018
Service Our visit to Was really great. Ryan was excellent made sure all our needs where met. Amanda set up our appointment. She is so knowledgeable when we ca Our visit to Was really great. Ryan was excellent made sure all our needs where met. Amanda set up our appointment. She is so knowledgeable when we call and have any questions. We drive 3 hours to come to this dealerships because of your service. My husband is very impressed with the car wash. He does not like water spots on the windows or Mirrors. They hit it! More
by jcarter002
Employees Worked With
Amanda Shaw, Ryan Peterson
April 07, 2018
Another Great Service Experience Extremely positive experience. Everything was explained up front and the work was completed in a very reasonable length of time. Attention to detail, Extremely positive experience. Everything was explained up front and the work was completed in a very reasonable length of time. Attention to detail, with respect to actual service and me as a customer was spot on. I can think of a few hotels that could learn from your service department. More
by ken c.
Employees Worked With
Caleb , Shawn Williams
April 07, 2018
Shuttle service did not work The shuttle service did not pick up my wife from work....twice. she finally had to take an uber after waiting 40 minutes and that cost us $8. The t The shuttle service did not pick up my wife from work....twice. she finally had to take an uber after waiting 40 minutes and that cost us $8. The text confirmation service also does not reply to text messages back to it despite apparently being from a person and not a computer. More
by DANKLEINSORGE
Employees Worked With
Amanda Shaw
April 04, 2018
Bad breaks When I purchased my vehicle I assume it went through machens Volkswagen service. Now a month later I need break work done on my vehicle. I don’t under When I purchased my vehicle I assume it went through machens Volkswagen service. Now a month later I need break work done on my vehicle. I don’t understand how a vehicle could pass inspection if a month later it needs break work. If they was unsure of how to properly service my type of vehicle then they should have sent it to a dealership who could. More
by Denaro
March 31, 2018
I had oil and filters changed. Service Center personnel are courteous and knowledgeable. I don’t know much about cars, but explanations are clear to me. I never have to wait to ge Service Center personnel are courteous and knowledgeable. I don’t know much about cars, but explanations are clear to me. I never have to wait to get my vehicle to servicing areA. More
by vinavesta
Employees Worked With
Ryan Peterson
March 30, 2018
Service The service was good. Shawn was very helpful, and it did not take long. My car was washed and Shawn was very friendly during the repair The service was good. Shawn was very helpful, and it did not take long. My car was washed and Shawn was very friendly during the repair More
by AMANDABRITT
Employees Worked With
Shawn Williams
March 30, 2018
Poor service Shaw. The service advisor was great. The car wash was crappy and car still dirty. They left trash in my car and didn’t vacuum. Shaw. The service advisor was great. The car wash was crappy and car still dirty. They left trash in my car and didn’t vacuum. More
by SSG
Employees Worked With
Shawn Williams
