Joe Machens Volkswagen

Bad tire My Passat failed inspection due to a bulge in a tire. The tire was only two months old and the manufacturer initially refused to replace it. The servi My Passat failed inspection due to a bulge in a tire. The tire was only two months old and the manufacturer initially refused to replace it. The service department made *multiple* calls on my behalf and got me a new tire. More

Tires issues Had new tires put on and they had a vibration at 45 mph. They took it back into the shop and road balanced the tires (which I did not.even know could Had new tires put on and they had a vibration at 45 mph. They took it back into the shop and road balanced the tires (which I did not.even know could be done). Tom took the time to show me what they did and how they fixed it. Right as rain now, no vibration no wobble. Tom and Amanda where awesome, thanks a million.. More

Purchase of Pre-Owned vehicle Great experience. Jonathan was a fantastic sales person, listened to all our needs and was not pushy at all. Anthony made finance effortless and Amand Great experience. Jonathan was a fantastic sales person, listened to all our needs and was not pushy at all. Anthony made finance effortless and Amanda is always super wonderful in service. We would highly recommend this dealership. More

Great The team helped to work with our budget to give us the vehicle we needed. The staff members were all polite and knowledgeable. All of our questions we The team helped to work with our budget to give us the vehicle we needed. The staff members were all polite and knowledgeable. All of our questions were answered and we felt comfortable about our decision to purchase. More

Outstanding service Everyone was helpful and friendly. Service was completed very timely and they explained everything. Very satisfied with everything from sales, finance Everyone was helpful and friendly. Service was completed very timely and they explained everything. Very satisfied with everything from sales, finance, to service. Outstanding dealership. More

Unprofessional I was the first person there and my vehicle was second and I had to sit in the employee lounge and wait 2!1/2 hours to have 2 front windows tinted . T I was the first person there and my vehicle was second and I had to sit in the employee lounge and wait 2!1/2 hours to have 2 front windows tinted . Then I watched kids play with their parents and babies being carried around More

We had a great salesman the best I ever had Sam Torseen was the best salesman I have ever worked with. He was polite and listened to what are needs were for a new car. He wasn’t pushy to try to Sam Torseen was the best salesman I have ever worked with. He was polite and listened to what are needs were for a new car. He wasn’t pushy to try to sell something. Overall I would highly recommended friends and family to Joe Machens Volkswagen and especially to Sam torseen for a salesman. More

Awesome They did great work well communicated with me throughout the process everybody was nice and they did good work, the Tech was very helpful and explain They did great work well communicated with me throughout the process everybody was nice and they did good work, the Tech was very helpful and explain everything clearly More

Routine oil change The service tech Caleb was very helpful in taking care of the routine maintenance of my car. He not only check the routine maintenance but also notifi The service tech Caleb was very helpful in taking care of the routine maintenance of my car. He not only check the routine maintenance but also notified me of other things that would be needing fixed within the near future. More

Great customer service!! I love this place and I won’t go anywhere else! I have been traveling to different states and always come back to this dealership for service! I love this place and I won’t go anywhere else! I have been traveling to different states and always come back to this dealership for service! More