Joe Machens Volkswagen

First time getting my Passat serviced Friendly, helpful, serviced in a reasonable amount of time. I will be bringing my car back in the future.I appreciate them looking my car over for any Friendly, helpful, serviced in a reasonable amount of time. I will be bringing my car back in the future.I appreciate them looking my car over for any potential problems. More

Service after emissions recall friendly, quick all areas clean They offered a free car wash to go with the oil change . The hot chocolate is very very good Thanks friendly, quick all areas clean They offered a free car wash to go with the oil change . The hot chocolate is very very good Thanks More

Recent Buying Experience I recently purchased a new Volkswagen and found my experience at Joe Machens Volkswagen to be quite satisfying. We were able to come to agreement on I recently purchased a new Volkswagen and found my experience at Joe Machens Volkswagen to be quite satisfying. We were able to come to agreement on a fair price without too much difficulty and I was pleased with the attentiveness of my sales person Jonathon Martin. The financing portion of the buy went smoothly as well. Anthony Heaper made the process straight forward and transparent. Overall quite happy with the purchasing process. More

Service visit for recall The service representative who helped me was very professional, knowledgeable and courteous. The whole waiting area is clean and pleasant place to wa The service representative who helped me was very professional, knowledgeable and courteous. The whole waiting area is clean and pleasant place to wait and do some work while the car is being fixed. More

Great Price, Attentive Staff, Simple Decision Jonathan Martin provided a very straightforward buying experience, remained responsive throughout the pre-purchase/purchase timeframe, and followed-up Jonathan Martin provided a very straightforward buying experience, remained responsive throughout the pre-purchase/purchase timeframe, and followed-up to ensure all actions were accomplished to my satisfaction. The Price: This dealer beat the next best price, had the least dealer wrap fees, and the web-advertised price was exactly as stated. When I arrived to purchase the car (I flew in from out of state), they had found an additional incentive to apply to my price--this incentive covered my airline ticket and then some! The Service: Jonathan Martin (sales) and Anthony Heaper (finance/business) were quick, professional, and thorough. The biggest wait was with my credit union's weekend team--haha! The Car: The car was detailed, and exactly as described. It was full of fuel at delivery. Joe walked me through some of the features that were new from my previous vehicle. The Back Story: Our previous car was destroyed when another person ran a red light and hit it. We were pretty upset, since that model is no longer sold in the US. The new car is great, and after my 500 mile trip home, I am happy to say that it performs very similarly. It should be cheaper to operate than the TDi, also. Great job, VW. More

170,000 miles service Great experience and taken care of like a family member. I tell everyone about the great service department and encourage them to try out for themselv Great experience and taken care of like a family member. I tell everyone about the great service department and encourage them to try out for themselves More

Great experience Everything from the shuttle to the dealership was so easy and pleasant. All the employees including my shuttle drivers were kind and personable. I a Everything from the shuttle to the dealership was so easy and pleasant. All the employees including my shuttle drivers were kind and personable. I appreciated how straight forward everyone was. Usually dread getting repairs but not the case here. More

Good experience buying a new VW Nice, clean, newer dealership with friendly people and fair prices. Bruce Tell was my salesperson, and he was knowledgeable and responsive. I've bough Nice, clean, newer dealership with friendly people and fair prices. Bruce Tell was my salesperson, and he was knowledgeable and responsive. I've bought more than a dozen cars over the years and this was one of the smoothest. More

Long Distance Sale Went Very Well Bought a 2015 Passat TDI. I live in Tennessee. They gave me a very fair price for my trade-in, and a good price for the car I bought. The transacti Bought a 2015 Passat TDI. I live in Tennessee. They gave me a very fair price for my trade-in, and a good price for the car I bought. The transaction went smoothly, and they met me halfway to deliver the car. There were no surprises. I definitely recommend this dealer and would use them again. More

Aggressive sales but fair Courteous and professional throughout the selling process! Closing the deal was aggressive but fair. They refused to let me leave without feeling the Courteous and professional throughout the selling process! Closing the deal was aggressive but fair. They refused to let me leave without feeling they had met my requirements. More