Joe Machens Volkswagen

They are pleasant to work with However my vehicle continues to have some issues with the electrical/battery. I am going to another dealer this weekend to get a new battery continues to have some issues with the electrical/battery. I am going to another dealer this weekend to get a new battery More

My car buying experience was very good and very friendly salesman, I was very satisfied. salesman, I was very satisfied. More

I love this dealership and everyone there, especially Autumn who made sure all my servicing was vomplete and Miro who drove me so I could shop while my Tiguan was been worked on and then come back to get Autumn who made sure all my servicing was vomplete and Miro who drove me so I could shop while my Tiguan was been worked on and then come back to get me. Kudos to the entire service dept!!! More

They will sell you a used car they have not inspected. Then make you wait for 10 days before you can drive your vehicle. They prioritize their new purchases. Then make you wait for 10 days before you can drive your vehicle. They prioritize their new purchases. More

5 My sales person, Demarcus, was the best! He really listed to what was most important to my in a vehicle, and delivered exactly what I was looking for. He really listed to what was most important to my in a vehicle, and delivered exactly what I was looking for. More

Process of getting car repaired was simple and done in a timely manner. Staff members were informative and helpful timely manner. Staff members were informative and helpful More

Clean, staff was a pleasure to deal with, explained everything that was performed,...even took time to retrain me on my autostart so my wife would be happy!! Ha!!Had the service manager and technician everything that was performed,...even took time to retrain me on my autostart so my wife would be happy!! Ha!!Had the service manager and technician get right on it..( cause I'm an idiot)..Great service every time and I really do tell others. Now the sales staff... gotta stop right there or I'll not get a great deal on my next vehicle like my last one!! Ha!! More

First time purchaser although i have assisted in purchasingBut for transparency I want it to be clear that I have never purchased through this dealership before now… My sales man was awesome very st purchasingBut for transparency I want it to be clear that I have never purchased through this dealership before now… My sales man was awesome very straight forward with that being said …. I was told things were ordered and my vehicle was in maintenance… For two weeks… Then my sales person left at some point and I was never reached out to for a new point of contact…. I call and get told the specific thing i was told I was waiting for to come in because it was ordered was on back order…. I think 2.5 weeks later decide okay when will it be in do I have your guarantee to receive said thing… please deliver my vehicle…. It is covered in dog hair… Has three new scratches… Have picture to prove it! I call and ask for a maintenance report speak to the “manager” who apparently has no idea what is going on…. He had no idea my vehicle was even still with them to begin with… smh… he emails the maintenance report to me … What a joke says things were done that weren’t actually done… My oils was never changed but surely enough so have a sticker that says it wasn’t changed since october 2022…. Hmm I will never suggest anyone use them… They don’t have a clue what is going on nor do they keep track of things . They absolutely lack in communication! Just over this whole car buying situation with them! I wouldn’t recommend anyone but from them! More

Chris was friendly, receptive and efficient. He got me checked in and out thoroughly and quickly. He got me checked in and out thoroughly and quickly. More

Very good service kept me informed every step I couldn’t be happier took good care of us be happier took good care of us More