Joe Machens Volkswagen

Polite & helpful During my car’s appointment, I was treated with respect and was thoroughly informed of each step done to find and correct the car’s problems. During my car’s appointment, I was treated with respect and was thoroughly informed of each step done to find and correct the car’s problems. More

Love my new car! Everyone appeared to have my best interest from the time choosing a car to the financing. Muralii Narendran, General Mngr. is a wonderful person that Everyone appeared to have my best interest from the time choosing a car to the financing. Muralii Narendran, General Mngr. is a wonderful person that helped me direct everything in the right direction. Then, The finance manager, Barry Bowman went above and beyond to get me a great deal. He actually was able to knock a yr. Off, bring down the interest several percent and bring the payment down. This all happened after I signed my paperwork and thought the deal was done. He double checked everything and got me a better deal, the next day! A Great and welcomed surprise for me. More

Well done Pleasant no nonsense buying experience that was very refreshing and appreciated. Definitely will consider buying another vehicle from JM VW in the fut Pleasant no nonsense buying experience that was very refreshing and appreciated. Definitely will consider buying another vehicle from JM VW in the future. Well done. More

Love Mikey Experience was exceptional, Mikey made the whole car buying experience easy. The car was perfect, he had it all cleaned up and in front ready for us t Experience was exceptional, Mikey made the whole car buying experience easy. The car was perfect, he had it all cleaned up and in front ready for us to take out for a test drive, he had killer taste in music and knew a lot about the car. The only thing that I didn't like was saying goodbye to the Mustang. Overall it was a lot of fun buying from Mikey! More

Wonderful I’ve leased three cars with Damarkus now and he’s always helped me get the best deals every time! I most definitely recommend him I’ve leased three cars with Damarkus now and he’s always helped me get the best deals every time! I most definitely recommend him More

10 k service Called the evening before to alert me to late opening due to weather. That I truly appreciated. Good to see DeMarkus in sales to discuss the car. Called the evening before to alert me to late opening due to weather. That I truly appreciated. Good to see DeMarkus in sales to discuss the car. More

It got complicated but the salesman stuck with us Negotiations can get complicated... and while that happened, our salesman remained professional throughout the process. In the end, we were quite sat Negotiations can get complicated... and while that happened, our salesman remained professional throughout the process. In the end, we were quite satisfied. Thank you Chris...! More

Very helpful, patient in my indecisiveness and nowledgeable Jonathon was very helpful and knowledgeable. He explained the features that the cars had and he was patient with me when I was indecisive on whether I Jonathon was very helpful and knowledgeable. He explained the features that the cars had and he was patient with me when I was indecisive on whether I wanted a car or suv. More

Had to get a new key Very good place to get Service to take care of you well had to get my key reprogrammed and they got it done in a very timely fashion Very good place to get Service to take care of you well had to get my key reprogrammed and they got it done in a very timely fashion More

Awful upper management. Particularly Sales Managers Dealers were extremely helpful and definitely took the time to help me find the perfect car. When finding the car that I chose the dealer went to go g Dealers were extremely helpful and definitely took the time to help me find the perfect car. When finding the car that I chose the dealer went to go get car and the car wouldn't start. Once getting it started I test drove the vehicle and liked it. I was told it would take 45 minutes to find out a payment. It took over 2 hours to find out. I signed a paper saying that on the high side my payment would be a certain number but, would be less once we ran the credit score. After 2 hours of waiting I was told it was going to be 2 dollars more. The management made comments on my bank account when they do not even know what my account looks like. I started to walk out and was cornered in the office by a sales manager and was talked down to. He made comments that were completely unnecessary and said that I signed a payment which I did not, making me feel as if I had to say yes to the payment. This sales manager was completely rude and ruined my car buying experience. More