Joe Machens Volkswagen

Excellent customer service Jeremy Bealmer was very informative and went the extra mile to make us comfortable with each step. The dealership was very impressive and customer ori Jeremy Bealmer was very informative and went the extra mile to make us comfortable with each step. The dealership was very impressive and customer oriented. More

Love our new Jetta! It was our first time paying for a car outright and Damarkus made the process very stress-free. He, along with the other employees, worked very hard t It was our first time paying for a car outright and Damarkus made the process very stress-free. He, along with the other employees, worked very hard to get us the exact car we wanted, even the exact color we wanted, and we could not he happier with both the car and the experience of buying it! We will be back for any future car purchases. More

Told me they had a rental but didnt I called twice and both times they told me they had a rental car for me .. drove over a hour just for them to tell me they didnt have a car... disappo I called twice and both times they told me they had a rental car for me .. drove over a hour just for them to tell me they didnt have a car... disappointed to say the least More

Oil change Just ok service. Called three different times to confirm if vehicle was read (since nobody had called to tell me otherwise). Receptionist was nice f Just ok service. Called three different times to confirm if vehicle was read (since nobody had called to tell me otherwise). Receptionist was nice first time I called, rude the next time I called, didn’t even say hello the third time I called them transferred me to a sales associate who hung up on me. Car wash was a little less than stellar, but that’s not why I brought it in so no biggie. Thought I signed up for the $300 yearly oil change but only paid 80 some odd dollars. Guess I was the one who looked up service schedule wrong. At least hope I did and did not miss out on something schedule that may potentially void any warranties. Did get passed over to be checked out for two ladies who took the shuttle service even though I walked in first but was okay since I walked in from my office and enjoyed the AC while waiting. More

Took too long. I dropped my car off Thursday for routine transmission service expected about $400. Plus asked to review A.C. system since not cooling well, and noise I dropped my car off Thursday for routine transmission service expected about $400. Plus asked to review A.C. system since not cooling well, and noise in front passenger area at road speed. Was told needed complete new A.C. $2500 plus new wheel bearing $500. Final bill over $3000. Hope car lasts another 200000 miles. The service mgr that wrote my ticket is NOT on your list. More

Paperwork took Forever! Good sales experience. Friendly people. But I have not received my sales paperwork and title application after almost 4 weeks. Someone who is not in Good sales experience. Friendly people. But I have not received my sales paperwork and title application after almost 4 weeks. Someone who is not in the dealership apparently does these for them. I have never run into that before. More

Awesome job!! Our sales man Mr Martin was excellent in showing us the 2019 VW Tiguan SE he went over all the specs of the suv and surprised us of features we didn’t Our sales man Mr Martin was excellent in showing us the 2019 VW Tiguan SE he went over all the specs of the suv and surprised us of features we didn’t know had on this suv 🚙!!! We went on a test drive and loved this suv and decided to lease it for my wife!!! I’d also like to thank Sales Mngr Conrad for making the deal happen I’ve known Conrad for years and he’s excellent at what he does for Joe Machens VW!!! More

Very satisfying and got what i wanted Excellent service and really worked with me. Very helpful and understanding. And got me my first brand new car. Very good customer service. Will be re Excellent service and really worked with me. Very helpful and understanding. And got me my first brand new car. Very good customer service. Will be recommending. More

Awesome! Very friendly and welcoming environment. Demarkus truly made sure I was happy with my purchase and thoroughly explained everything I wasn’t sure about Very friendly and welcoming environment. Demarkus truly made sure I was happy with my purchase and thoroughly explained everything I wasn’t sure about. Anthony was also very helpful with answering questions and made me feel confident in my purchase. More

Very pleasant I have never driven a Volkswagen brand before. I had a lot of questions about the brand, the vehicle, the warranty etc. Mikey was very nice and helpfu I have never driven a Volkswagen brand before. I had a lot of questions about the brand, the vehicle, the warranty etc. Mikey was very nice and helpful. He was genuinely kind. I would not hesitate to send a friend his way to buy a car from him. More