Joe Machens Volkswagen

Third time purchase Overall we have been pleased with our interactions at Machens VW. In the few instances where we had concerns resolution was quickly made. This is the Overall we have been pleased with our interactions at Machens VW. In the few instances where we had concerns resolution was quickly made. This is the third car we have purchased from Machens which means we have had many interactions with the many different employed at the dealership. More

Excellent Service is courteous and they accommodate you any way possible. Good sales and service representatives. Very helpful and I surely want to keep them as Service is courteous and they accommodate you any way possible. Good sales and service representatives. Very helpful and I surely want to keep them as my Machcens! More

Knowledgable but Finance was slow Mikey G. is a great guy and was open and honest when talking to us. Was willing to go the extra mile to help us get the best vehicle for us. Waiting f Mikey G. is a great guy and was open and honest when talking to us. Was willing to go the extra mile to help us get the best vehicle for us. Waiting for Finance almost killed the deal. Took 2 hours to finally get in with them and I was about ready to walk out the door. Ended up waiting only because I thought we would be done there before we could find a car at the next place. More

Great Buying from Bruce Bruce was very easy to talk to and listened to what I had to say and what I needed to get in order to make a deal. I didn’t feel forced to make a deci Bruce was very easy to talk to and listened to what I had to say and what I needed to get in order to make a deal. I didn’t feel forced to make a decision or like I was getting taken advantage of. Everything seemed straight-forward and fair to me. More

Sexism is alive and well I came to you in spite of your very high prices and the diagnostic charge nobody else has because I had a warranty related problem. You took care of I came to you in spite of your very high prices and the diagnostic charge nobody else has because I had a warranty related problem. You took care of that very well although it took over two weeks. Meanwhile, you totally ignored what I was telling you and did not diagnose another problem the car is having. You told me it was okay to drive when it is not. This part is not funny More

Friendliness and very respectful The service we had done was prompt and professional, they realize your time is important too. I love the extra bonus of my car getting washed, such s The service we had done was prompt and professional, they realize your time is important too. I love the extra bonus of my car getting washed, such special treatment, which is greatly appreciated by 2 senior citizens. Thank you again! More

Great Trade In Experience I was having trouble with my VW Passat and decided to trade it in. Brian was very available and quick to respond to any questions or requests I had. T I was having trouble with my VW Passat and decided to trade it in. Brian was very available and quick to respond to any questions or requests I had. Then when it came to finalizing the deal, the financial paper work was straight to the point without a lot of attempts to sell me anything I didn’t want. I greatly appreciated their efficient manner and would highly recommend them to anyone shopping for a car!!! More

Absolutely amazing! I needed a new car and I had previously met with Johnathan to test drive an Atlas..I was back and forth on getting a new car or keeping mine that need I needed a new car and I had previously met with Johnathan to test drive an Atlas..I was back and forth on getting a new car or keeping mine that needed some work..last minute (am hour before closing) I decided to go to VW and make a deal. Johnathan and his team stayed as late as I needed them to be sure I was able to drive home that night in my new Atlas. Johnathan had as much as possible ready for me before I even got to the lot! He has my new car sitting out front and detailed, waiting for me! The team stayed until 10 pm!! I understand how much that gives and how much that takes away from their personal time and their families to help make sure I was taken care of..they took the time to cover every detail I needed! I even came back the next day to go over questions and settings in the new car that had arrived after I left the lot! Johnathan even checked up on me a week later to make sure I’m doing well and happy with my Atlas! The service didn’t stop after I drove away..this team was amazing and Johnathan was awesome!! More

Worst experience ever!!! I originally took my car in to the shop on july 27 because it was dying while I was driving it for no reason , I picked it up 8/1 and was charged 1250 I originally took my car in to the shop on july 27 because it was dying while I was driving it for no reason , I picked it up 8/1 and was charged 1250.41 for them to replace the crank shaft position sensor and the wiring harness . I didn’t even make it home Before it started dying and doing the same thing I just paid them to fix! I took it back 8/2 they had my car for 21 days , I called multiple times And left messages for them to return my call they NEVER did I would have to call and just keep calling to finally get to talk to someone and then I was told they just didn’t know they were stumped . I was told the car had check engine light on and was now throwing multiple codes , transmission was slipping or hesitating between gears and they thought it needed a cam shaft position sensor now and they would check on the price and get back with me ..... they NEVER did ! I had to call again and when I expressed that I didn’t think I should have to pay for the new part when I had already paid for parts that obviously weren’t bad because it didn’t fix the car he got rude and said well I will have to bring my service manager into this and I said yes let’s do that because I feel like I’m being cheated again was told he would call me back HE NEVER DID. I had to call again this went on for 21 days until he finally answered my call and said well if you don’t want to spend anymore money on then we just don’t know what’s wrong with it and you can pick it up today. I was told they fixed the dying issue by replacing the brand new part I paid for with a good used part they had . I feel as if I should get some of my money back because I Paid for a brand new part I got a used one... something about that doesn’t seem right!!! And then I pick up the car and I’ve driven it over 300 miles without check engine light coming out without the transmission slipping without the car dying .... when I took the car there in the beginning it didn’t have check engine light on and transmission definitely wasn’t slipping !!! And it still isn’t! When I picked the car up I was told by this individual that the car has serious issues with wiring and transmission and in his opinion he would trade it off as quick as possible..... hmmmm but yet I was told they were stumped and didn’t know what else to do with the car if I wasn’t willing to pay more money. They had my car 21 days the second time and fixed nothing while I struggled without a car getting back and forth to work. I am very disappointed and dissatisfied with this service center and the person I had to deal with. I will NEVER. Recommend buying a car from them or having one serviced there!!! It was the worst experience I e ever had . More