Joe Machens Volkswagen

Overbooked, took over two hours Appointment made online in advance. Doesn’t seem there was any point in making appointment. No loaner available. Overall would rate experience as ave Appointment made online in advance. Doesn’t seem there was any point in making appointment. No loaner available. Overall would rate experience as average to below average. More

Best experience ever The two service advisors Michael and Joe there at Volkswagen are the top notch never seen anybody better than those two guys. They should be commended The two service advisors Michael and Joe there at Volkswagen are the top notch never seen anybody better than those two guys. They should be commended for all the work that they do over there excellent customer service. More

I came into VW to get an oil change. They did great as usual! Thanks for all you do! I will be back in a few months to get my SUV serviced again! Thanks again. They did great as usual! Thanks for all you do! I will be back in a few months to get my SUV serviced again! Thanks again. More

Was given 2 different completion times. Inaccurate completion time/ information shared with me caused disruption to two days of work! Was told were busy but could get me worked in, contacte Inaccurate completion time/ information shared with me caused disruption to two days of work! Was told were busy but could get me worked in, contacted later that a tire had to be ordered, it would be done next morning instead, came at noon and was told it wouldn’t be done until 5. More

Always well taken care of! Stephen Stamose and Demarcus Cain always take good care of us. We have, as well as family and friends purchased a number of vehicle they them! Stephen Stamose and Demarcus Cain always take good care of us. We have, as well as family and friends purchased a number of vehicle they them! More

Great experience I bought a Toyota Highlander from Chris and could not of had a better experience, I just want to thank Stephen the General sales manager there for mak I bought a Toyota Highlander from Chris and could not of had a better experience, I just want to thank Stephen the General sales manager there for making a phenomenal deal as well as Anthony in finance for taking care of everything for me! Thanks guys! More

First oil change and tire rotation was very good I did not have to wait to long to get everything done even got a car wash. I am still learning names but everyone has been great. I did not have to wait to long to get everything done even got a car wash. I am still learning names but everyone has been great. More

Efficient and pleasant to work with. Experience was great! Took care of every question I had and got the job done. Tom helped with the issues I had on my VW. Michael checked me out. Both Experience was great! Took care of every question I had and got the job done. Tom helped with the issues I had on my VW. Michael checked me out. Both were courteous in taking care of what needed to be done. More

Customer service Joseph Hawkins was very attentive and courteous. He kept me updated on service of my car and the time I could expect it to be completed. Joseph Hawkins was very attentive and courteous. He kept me updated on service of my car and the time I could expect it to be completed. More

Love my Tiguan Ive been wanting to get into an safe SUV for quite sometime now, I did research and had many options before going into a dealership and talking to any Ive been wanting to get into an safe SUV for quite sometime now, I did research and had many options before going into a dealership and talking to anyone I knew that my first stop or choice had to a dealership I felt comfortable going into and driving a car. I went into VW since I was in a Passat I knew how durable/reliable and long lasting a Volkswagen is. I talked to Chris and he asked me many lifestyle questions that really helped determine what type of car I wanted to get into. The whole experience was very great I was guided in the right direction and all questions I asked he had responses for. More