Joe Machens Volkswagen

Slow didn’t do what I asked Had an appointment at 2 for yearly maintenance and I asked them to make the car honk when I lock the doors. Showed up at 145 there was one car ahead o Had an appointment at 2 for yearly maintenance and I asked them to make the car honk when I lock the doors. Showed up at 145 there was one car ahead of me and the car didn’t move 245. Finally got it back at 345 and nothing had been done to make the car honk like I asked. Ok didn’t have time to deal with it then. People were nice and professional but service was very slow. More

Outstanding Thanks for all your help. And the car to drive while we waited on the back ordered parts to come in. And for keeping me informed. Thanks for all your help. And the car to drive while we waited on the back ordered parts to come in. And for keeping me informed. More

Extremely helpful! I had to take my car in for routine maintenance, but I was also having a problem with the Bluetooth not registering in my car. JC was incredibly helpf I had to take my car in for routine maintenance, but I was also having a problem with the Bluetooth not registering in my car. JC was incredibly helpful with multiple other questions I had as well and he was very informative. He and Jeremy arranged for my car to be brought back to me at work after it was all finished which was great too. More

Cooperation between dealers I had an oil change at another VW dealer and subsequently had an oil leak. Joe Machens was very accommodating with working me into the schedule and th I had an oil change at another VW dealer and subsequently had an oil leak. Joe Machens was very accommodating with working me into the schedule and then working with the service Dept at the other dealership to correct the problem at no additional cost to me. That was 5 star service for sure! More

Got me covered Bought a used car and wanted to get 70k service done. The team took care of it all and noticed a few extra things needing attention. Got those issues Bought a used car and wanted to get 70k service done. The team took care of it all and noticed a few extra things needing attention. Got those issues resolved as well. Took longer than expected but the folks in service kept me updated and were pleasant to deal with. Michael was very helpful and knowledgeable about my vehicle during the whole process. JM continues to do great work and i will continue bringing my three VWs to get serviced here. Thanks team. More

Oil and epc revoew The oil change is a bit pricey at $75 and the epc check at $125 is very expensive since it didn’t take over an hour to figure out what was wrong. The oil change is a bit pricey at $75 and the epc check at $125 is very expensive since it didn’t take over an hour to figure out what was wrong. More

Annual service visit They got me in and out for an oil change and tire rotation based on my needs for that day. Quick and courteous. I enjoy every visit because of their a They got me in and out for an oil change and tire rotation based on my needs for that day. Quick and courteous. I enjoy every visit because of their awesome customer service. More

Great experience The service man listened to what I had to say. Checked out a possible problem. Discovered it was not one and explained what was really happening. The service man listened to what I had to say. Checked out a possible problem. Discovered it was not one and explained what was really happening. Even though they were down by two service people, my oil was changed and all maintenance was completed in good time. Very nice and kind. More

Love my Toyota! Mikey Glascow and Anthony the finance manager were very helpful, professional and kind. Made the experience and process very easy. This is the 2nd ve Mikey Glascow and Anthony the finance manager were very helpful, professional and kind. Made the experience and process very easy. This is the 2nd vehicle I have purchased from Mikey. Thank you! Cherie More

Excellent Experience The vehicle purchasing experience was excellent. Chris was polite and knowledgeable and the and the negation process was painless. I got the car I w The vehicle purchasing experience was excellent. Chris was polite and knowledgeable and the and the negation process was painless. I got the car I wanted at a fair price. More